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WorkWave Service

3.8
(4)
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WorkWave Service is a cloud-based field service software solution that provides visibility into your mobile workforce, allowing you to manage safety, costs and customer satisfaction.

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WorkWave Service review by Administrator in Environmental Services
Administrator in Environmental Services
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"Workwave has a long way to go..."

What do you like best?

Overall, the user interface and design is straightforward and mostly easy to navigate. I really like that Workwave offers a multi-company dashboard to see your whole company at a glance which could allow you to keep track with various areas of your company. Workwave is compatible with Quickbooks Online, which is a must for our company. When it comes to their customer service, I would give Workwave a 9/10. Their support representatives have always given a quick initial response to issues, provide updates and follow up to ensure you are taken care of.

What do you dislike?

Here is where the list could get a bit lengthy, but I'll keep it short...We have used Workwave for about 8 months now, and in that time period, our company has experienced intense issues with this program. Although, the initial set up process went smooth, about two months into using this program we began to notice big problems. I'll start with when we realized several invoices were not being generated when we thought they were, nor were some of the ones that did generate get pushed over to Quickbooks Online. Then we realized our scheduled/recurring jobs that we spent a lot of time setting up in the beginning was in fact, not scheduling at all. This resulted in jobs and services getting completely overlooked, which resulted in losing a few clients. Although, the support reps did all they could to assist us, ultimately they had to just send everything to the developers for improvements to the program. The first major update finally occurred about 2 months later and most of those issues were fixed. However, just recently we noticed that billing address were getting changed to past, wrong address and invoices were never reaching clients or being returned back to us, which again is making us loose money and receive delayed payments. Although the interface is mostly easy to navigate, few things seem to work very seamless. There are several other smaller things I really dislike about Workwave, and honestly, I am a bit surprised our owner stuck it out with this program for so long. The developers are constantly trying to make improvements, but this program definitely has a long way to go.

Recommendations to others considering the product

Although our company has experienced some intense issues with this program, I do think Workwave is headed in the right direction. The developers are constantly trying to fix and improve with program to work as it should seamlessly. They seem to really listen to your concerns and implement your suggestions. However, at this point I really wouldn't recommend Workwave until better improvements have been made.

What business problems are you solving with the product? What benefits have you realized?

Workwave is a cloud based program that allows multiple users to see everything in real time. This has been great for our business since most of our main employees work either in the field or separate offices.

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WorkWave Service review by User
User
Validated Reviewer
Verified Current User
Review Source

"WorkWave Services"

What do you like best?

They are constantly working at making the system better for each individual business. Great at emailing and calling us back or answering work related questions. And always quick on fixing any issues at the moment. Very open to our ideas and implementing them to help make the system personal for our business needs.

What do you dislike?

When the system has issues, which is seldom. I find some of the changes confusing at first when they are upgrading it. It takes added time to figure things out, but at the same time they are very eager to help, which is great. Too many different buttons to figure out where to add information or delete.

What business problems are you solving with the product? What benefits have you realized?

All information is a click away. Much better system then what they had in the past. Still needs some work but they do take your input seriously.

What Field Service Management solution do you use?

Thanks for letting us know!
WorkWave Service review by Jennifer M.
Jennifer M.
Validated Reviewer
Verified Current User
Review Source

"I like it WW but it could use some updating making for less steps."

What do you like best?

I love the scheduling and the ability to see the appointments and teams by miles!

What do you dislike?

I dislike there are often too many steps to get to one change. I think it could be simplified.

Recommendations to others considering the product

Just continue to improve and be there when a customer needs answers and questions!

What business problems are you solving with the product? What benefits have you realized?

The fact that we can see our team on a schedule and where they need to be when is great. Solves not knowing what location they should be at. Gives great ETA.

WorkWave Service review by Cherylyn S.
Cherylyn S.
Validated Reviewer
Verified Current User
Review Source

"Seemless Transitioning From Qxpress"

What do you like best?

The training classes, The experienced staff, The way they listen to new ideas you present to help your business run smoother. Most of all, knowing whatever my questions may be. They are always answered within a timely manner. great software!

What do you dislike?

A little less flexibility in noon chargeable items, invoicing time frames

What business problems are you solving with the product? What benefits have you realized?

The discontinuation if Qxpress and moving to Workwave. Not having to shop around for another scheduling software program.

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