What do you like best?
X1 does a great job of collecting the most information from various social media sources. The X1 developers are also very responsive in updating the software when social media platforms add restrictive security measures to their sites that make collection impossible.
What do you dislike?
On rare occasions, "web crawl" collections may hang in the software. This is typically because the website content is too large. Other than that, we haven't had any serious issues with the software!
What business problems are you solving with the product? What benefits have you realized?
X1 Social Discovery has assisted us in countless school investigations, employment disputes, and intellectual property matters; it makes it easy to view, filter, and search all the data in one convenient location.