What do you like best?
I'm an atypical admin as a sales manager, and it's easy and intuitive enough for a sales manager to use. I like that it also has a good SFDC API so it can pull any info we attach to the opportunity records and map that info into the Express system. It also can handle a lot of calculations like adjusting the MRR up/down on deals where we want to incentivize/disincentivize our reps (like giving MRR discounts to win customers on MRR, wanting to pay the rep at full list price).
What do you dislike?
I used to dislike Xactly's speed & noted this in my previous review, but in recent months (Q4 2016), the Xactly team did something to boost speed. It used to take 15-20 minutes to run comp calculations and it's now done in 2-3 minutes. My main complaint is that you can't clone the comp credit rules if you're making a lot of similar rules (like having a different bonus amounts for different products). You have to create each exception rule individually then create the payment/credit modification rule.
Recommendations to others considering the product
Make sure that someone will take ownership from day 1 so that the setup of rules, data mapping, and field renaming within the Xactly platform goes smoothly and makes it easy for others to go in and use the system in the future. Also, make sure you hire an expert and/or train someone on the system because the downside to the amount of calculating power is the speed at which things calculate. It's not easy or fast to do trial and error implementation & bug fixes.
But, once it's set up and the rules are configured, it's easy to use.
In my case, I stepped in as an Xactly admin after implementation where nobody in our org took full ownership of the tool or took the time to learn the tool at a high level. After getting proper training at their CompCloud conference, my skills have improved significantly but my early goings were tougher than I expected them to be.
What business problems are you solving with the product? What benefits have you realized?
The problem we were looking to solve is moving away from complex spreadsheets and manual calculations of commissions. Xactly is Automating the commission calculations, reporting, and payments for the sales teams. Now, I sync closed-won accounts with SFDC and it computes the uplift on quota attainment automatically for certain products we are incentivizing the reps to sell and correctly calculates commissions on the uplifted amount or the standard MRR of the deal automatically based on filters and rules. Plus, it's easy to design team-based incentives and bonuses.