What do you like best?
Xactly is pretty easy to use and is a reliable source for sales reps as well as for reporting of results.
I like that sales reps can see all of their data and commissions in once place
Not using Excel
One stop shopping
Dependable and accurate.
What do you dislike?
The timing of analytics reports is a disadvantage. Sometimes you need to pull information immediately and the report is not ready. Analytics is a little cumbersome and not very intuitive to use. A little more flexibility could be added for customization of PODS and reports.
Forecasting of commissions for accruals is difficult and modeling product is difficult to use
Support can sometimes be more helpful.
Correct support is needed to fit your business needs. Xactly offers different levels of support and you may run into some issue if you are on the lowest tier. The support staff is normally very knowledgeable, however we have had issues where support is across the world and in totally different time zones making it difficult to resolve issues. Soemtimes find it difficult, especially the Delta support (response time is very lagging)
Recommendations to others considering the product
Try and be as involved as possible when going trhough implementation and plan design. If you don't know how the consultant has written your plan rules, it may take some time to get up to speed and troubleshoot issues.
What business problems are you solving with the product? What benefits have you realized?
Less questions from sales reps. Visibility into commissions earned and cost of sales.
Sales reps now can see what their commissions are and when they've been paid. It's great. Another problem we are solving is faster more efficient reporting for sales management, and also providing sales leadership with better dashboards and sales team performance. This is helping us narrow down on how and what we need to do to improve our sales teams performance.