Overall, Xero is a great Accounting package. But, their recent and very shifty and deceptive decision to remove core features and start offering them as add-ons is disgusting.
Until recently, there wasn't much I didn't like. I probably couldn't name anything, apart from the somewhat dated UI - but that's a stretch.
Recently however, Xero have taken a core feature (Expenses) and starting selling it as an add-on, on top of the monthly subscription fee.
Expenses as you may know, and would expect, is 'included' in the monthly subscription and formed part of the core software. There was no additional charge. They've recently updated the Expenses feature (which they should be doing anyway) and now believe that because they've updated it, that warrants it being pulled from core and sold separately as an add-on.
As a current subscriber, I signed up for the all inclusive package. Having features ripped from the core package and charged for in addtion to the monthly subscription is not on. Especially when no discount or reduction of the monthly subscription cost was offered.
As a SaaS provider, any and all future updates, regardless of how big or small they are, should form part of the monthly subscription.
Choosing an accounting package is a big decision and once you're committed, it's difficult and often costly to change. With Xero now employing this kind of model, I'd caution anyone considering Xero to think again, think hard.
Today it's Expenses, tomorrow it could be something else.
These disgusting tactics employed by Xero are unacceptable.
With their recent and very shifty move to start removing core features and start charging for them as add-ons in addition to the full monthly subscription costs, I'd very carefully consider Xero. At any time they are likely to remove other core features and start charging them. It could be a costly exercise.