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Xero Reviews & Product Details


What is Xero?

Xero provides beautiful, easy to use online accounting software for small businesses and their advisors. It lives in the cloud so it’s accessible on any internet-connected computer or mobile device through a standard web browser – or the Xero Touch mobile app. The connectivity of Xero allows small business owners and their financial advisors to collaborate in real-time, from any location. The company has more than 715,000 paying customers in more than 180 countries. Key features of Xero - Integrates with 500+ third-party software providers, including inventory, time tracking and payment applications. - A beautifully-designed dashboard provides an at-glance overview of account balances, outstanding invoices, upcoming bills and expenses awaiting approval. - Transactions from your online bank and credit card accounts flow automatically into your books and are matched with their corresponding accounting transaction. Just click ‘OK’ to reconcile. - Each Xero plan comes with unlimited logins. The account administrator controls what each user can access and see. - Xero has a best-in-class uptime of 99.99%. - Software updates occur automatically in the cloud. New releases come out every three–six weeks based on feedback from Xero customers. - Xero provides free email support, live and online training, and an active user community.

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Xero Profile Details

Xero Profile Details

Languages Supported
English
Vendor
Xero Ltd
Company Website
Year Founded
2006
Total Revenue (USD mm)
295
HQ Location
Wellington, New Zealand
Ownership
NZE: XRO
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
2,582
Twitter
@Xero
Twitter Followers
69,212
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Xero Reviews

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1-50 of 213 total Xero reviews
Xero review by Steve S.
Small-Business
(2-10 employees)
Validated Reviewer
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"Endless Opportunities"

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Xero review by Dimitri P.
Founder
Broadcast Media
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Was great when I first started but now I'm realizing I've made a mistake."

What do you like best?

Accounting was probably the most intimidating part of starting a business for the first time. I went with Xero because it looked less intimidating than QBO at the time and it supported payroll in my state for a very good rate. $29 for accounting with payroll up to 5 employees. Of all the features, payroll felt the most well thought out and complete.

What do you dislike?

As business grew I noticed most features felt unpolished and were lacking functionality that would make them feel complete. To add the functionality that you expect would have been built in required several apps each with their own monthly fee.

Some examples

- You can see a list of your recurring invoices but you can't get a total unless you use a calculator or sign up for a separate monthly service.

- late payment reminders don't go to the invoice recipient. They go to the main contact. This caused a huge problem with our customers as we assumed invoice reminders were going to the right people.

- can convert quote to invoice but not to repeating invoice.

- can't show passed due amount in current invoice

- navigation doesn't always take you to the right screen after you complete an action

- Why are my credit cards accounts listed when selecting paid to on invoices?

- support is abysmal, send an email and wait a couple of days for response.

- easy to migrate to xero as you can import a quickbooks file but no such

There's more but you get the point.

What business problems are you solving with the product? What benefits have you realized?

Xero recently sent out an email indicating they are eliminating payroll and we must start using Gusto or another service. In addition the $29 product sees no reduction in price or added features which effectively triples the cost. That now makes them more expensive than QBO and not even close to being as robust. So this will be our last year with xero as we move to QBO.

Suggestion if someone from xero leadership reads this. Maybe stop throwing parties all over the world and focus on the product a little more.

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Xero review by Michael Allen A.
Auxiliar administrativo
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Xero, incredible accounting software"

What do you like best?

The ease of reconciliation has made it easy to understand and complete. This is no longer an intensive monthly process, I can keep up with my daily accounts. The system is easy to use and has very good integrations, which makes it easy to share your accounts with the accountant and the accountant. The reporting function is also very good.

What do you dislike?

Prices started to put them out of the race for the time being, which is discouraging. There are other products that can do the same thing that Xero does for a more affordable price. I really like your payroll, it's incredibly functional. But, as we grew up in the company, we had the need to use payroll in more than one state, which Xero can not handle.

Recommendations to others considering the product

I would recommend Xero with a blindfold for small companies with high aspirations. And much more with the excellent integration with other programs that Xero has.

What business problems are you solving with the product? What benefits have you realized?

Xero is incredibly easy to navigate and use. You can automate most tasks and banking sources, and it is incredibly affordable considering how much time you save.

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Xero review by JULIO R.
Gerente de productos
Enterprise
(10,001+ employees)
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" optimal software, effective tracking, Xero the best."

What do you like best?

the acquisition of this software is very important because it helps us in an easy way the implantation of follow-ups regarding the turnover of our company, it has good characteristics that make us feel more secure with what we are doing, the prices are comfortable and easy to Access for your economic convenience.

What do you dislike?

We have seen that it has difficulty when you have to make the reports because they are not personalized, your interface needs a lot to improve, to access the help of xeros it is difficult to contact them immediately, do not show us the delivery notes and we would like they solved it as soon as possible to have better services of xero.

Recommendations to others considering the product

one of our recommendations is to add more features so you can improve the moment of feeding this information, they must improve the interface to make it more attractive for the client, improve the reports so that it can be customized, improve the labels since they are limited in only two categories, but in spite of everything, xero is very good, and it gives us a lot to be a reliable and safe company.

What business problems are you solving with the product? What benefits have you realized?

this software has been very useful since it is helping us to optimize our processes, to carry out the follow-up of accounts payable in an adequate way, its price range is comfortable for us and we are happy to have xero in our company.

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Xero review by CARLOS O.
Administrador
Enterprise
(10,001+ employees)
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"xero very practical to use at low cost"

What do you like best?

this software has taken an importance for this company since it has started the monitoring of our invoicing, resulting in an optimal work, it is easy to operate, I practice in its management, when we started with xero we started using the free trial for 180 days that only allowed us to manage a limited number of invoices, it is great since it allowed us to know if it was really good or bad.

What do you dislike?

the first thing that we dislike is that we did not see the customer service number to be able to support us when we had problems feeding this platform, the interface is very basic they should improve it, when carrying out the operations it does not indicate the delivery notes, it needs more features to support yourself better and thus have a more optimized software to carry out our processes.

Recommendations to others considering the product

Our recommendation is to add more features and better interface to provide the user with a better service.

What business problems are you solving with the product? What benefits have you realized?

It is helping us get out of the flow of our billings efficiently and quickly, provides an economy since we do not use paper for those processes of our company.

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Xero review by RODRIGO V.
Gerente de oficina
Validated Reviewer
Verified Current User
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"a software that handles the accounting part"

What do you like best?

for this company it is very rewarding to have this software because it has optimized our cash flow processes, this gives us a great support to the accounting part of our business, it is very practical to manage and easy to use, it has helped with constant monitoring of sales in online form.

organizes our data and information of our payroll in an easy and effective way for the user.

What do you dislike?

we have noticed the shortcomings that it has, it lacks more features that serve as support for this software, the reminder of late payments should be in the recipient of the invoices, it does not show the amounts of the invoices due, lack more support in the support to the user.

Recommendations to others considering the product

should improve the interface to be more attentive to the user, has very little shortcomings, should only improve costs for users to get it easier, customer service should be more effective and responsive at the time of request

What business problems are you solving with the product? What benefits have you realized?

Our appreciation of this software is that it has helped us in the optimization of sales monitoring in the company, it allows us to create an invoice, send it easily, saving time and paper for our company.

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Xero review by ana d.
Administrativo
Small-Business
(2-10 employees)
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Verified Current User
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"Reliable software to perform your accounting process"

What do you like best?

We like it because in it the information is stored online and there are no problems with transfer data, you can also see a detailed description of the operation of your business, the purchase and sales records are very complete, easy financial statement reports to access the information, keep all the accounts and balance sheets in order for the company's accounting, keep track of cash flows with the control of entries and exits of the company's money.

What do you dislike?

We dislike that it does not have support in case of data loss, also it does not have accessibility so that the entrepreneur or the accountant takes control of income and expenses through applications for Android phones, prices should lower them a little, they should strengthen this software with more features, support is regular, respond late.

Recommendations to others considering the product

Any loss of service due to a power outage or from the computer can cause an interruption in the work. Work interruptions can stop the entry of new information as well as access to the one already stored. Added to this, if the information is not adequately protected, a blackout of the computer can generate the loss of financial data. They should have a method to back the information

What business problems are you solving with the product? What benefits have you realized?

This software is solving us as a systems that tracks revenues and expenses, billing, financial report creation, and supplier management, it also saves you a lot of time, it is a very solid accounting software, it has a user friendly interface

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Xero review by Danny D.
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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" Very expensive and removal of existing functionality for chargeable alternative"

What do you like best?

The system works well - I've been using the package since around 2011/2 and rarely had a technical problem.

What do you dislike?

They approach their existing customers with contempt and greed - price increases with no new features, then they take away existing features and replace with chargeable alternatives. They also have the most useless starter package that I believe is of little use to the smallest of companies due to the restrictions imposed, forcing nearly all active companies to pay for their middle package (rich in features that small companies may not need) at the very least. When things do go wrong, their support is generally pretty poor.

Recommendations to others considering the product

Consider other packages. Xero has taken its customers very much for granted and appears to be headed towards a direction of milking customers for as much money as possible. The problem is, it is very difficult migrating data away into another package, once you are set up with Xero (although to be fair, all accounting packages appear to have the same challenges), so they have you over a barrel. Only, I have now given notice and am leaving!

What business problems are you solving with the product? What benefits have you realized?

Accounting in realtime.

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Xero review by Ray W.
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Disgusting tactics now being employed. We aware. It could be very costly."

What do you like best?

Overall, Xero is a great Accounting package. But, their recent and very shifty and deceptive decision to remove core features and start offering them as add-ons is disgusting.

What do you dislike?

Until recently, there wasn't much I didn't like. I probably couldn't name anything, apart from the somewhat dated UI - but that's a stretch.

Recently however, Xero have taken a core feature (Expenses) and starting selling it as an add-on, on top of the monthly subscription fee.

Expenses as you may know, and would expect, is 'included' in the monthly subscription and formed part of the core software. There was no additional charge. They've recently updated the Expenses feature (which they should be doing anyway) and now believe that because they've updated it, that warrants it being pulled from core and sold separately as an add-on.

As a current subscriber, I signed up for the all inclusive package. Having features ripped from the core package and charged for in addtion to the monthly subscription is not on. Especially when no discount or reduction of the monthly subscription cost was offered.

As a SaaS provider, any and all future updates, regardless of how big or small they are, should form part of the monthly subscription.

Choosing an accounting package is a big decision and once you're committed, it's difficult and often costly to change. With Xero now employing this kind of model, I'd caution anyone considering Xero to think again, think hard.

Today it's Expenses, tomorrow it could be something else.

These disgusting tactics employed by Xero are unacceptable.

Recommendations to others considering the product

With their recent and very shifty move to start removing core features and start charging for them as add-ons in addition to the full monthly subscription costs, I'd very carefully consider Xero. At any time they are likely to remove other core features and start charging them. It could be a costly exercise.

What business problems are you solving with the product? What benefits have you realized?

Basic accounting.

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Xero review by Adam G.
Operations Manager
Computer Software
Small-Business
(11-50 employees)
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"New User but very impressed. Moved from Sage 50 around three months ago."

What do you like best?

Xero is saving many hours of time each day compared to using Sage 50. I am very impressed. We moved from Sage 50 around 3 months ago and am starting the see the many benefits of cloud accounting, and the simplicity which Xero does things.

What do you dislike?

The move from sage to Xero could have been a little smoother, because we have multi currency a lot of things had to be fixed manually. We still have a small problem of some historic invoices being in a wrong currency. however because you can accept payment against any invoice in any currency (unlike Sage) this is less of an issue.

Recommendations to others considering the product

Spend a lot of time on the implementation and get it right from the offset.

What business problems are you solving with the product? What benefits have you realized?

Time is the biggest problem we have solved, and also being able to see live bad debtors and creditors is a huge positive. The bank feeds prevent me from having to log into every bank each morning, i simply hit refresh and it pulls in the latest incomings and outgoings of every account we have. This makes bank reconciliation a much easier and smoother process. I always had to fight with Sage at month end to do this, but now it is a doddle.

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Xero review by Nick W.
Xero Partner Consultant & Implementation Specialist
Accounting
Small-Business
(Myself Only)
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Feature rich, simple to use, high level support and training documentation"

What do you like best?

Hard to include everything but for the average small business it really is your one stop shop for your accounting requirements:

Customised reports

Pleasant UI

Ease of access (destop / mobile / no user restriction / invite your accountant)

Bank reconciliation is made super easy and can complete from your mobile phone also

Super easy invoicing (accept online payment, custom templates, auto invoice reminders)

Multi currency with Xe.com rates saves a heap of time compared to the old way, makes reconciliations easy and auto books the gains / losses for you. Really don't have to think too much about it.

Xero touch app (alerts on touch smartpone app for changes in daily bank balance also)

Ample integrated apps (CRM, Inventory, Document storage, Payroll etc)

Free xero education / learning platform

Wealth of support (help centre / support tickets)

Xero community

What do you dislike?

Currently does not support other languages except English (I do consulting to Japanese / Chinese based businesses which have come up with some nice work arounds).

Budget manager is for performance budgets only (not cash or balance sheet) but in saying that you have available integration apps that can do full budgets for you.

Recommendations to others considering the product

Before diving in, map out all your business applications, check that everything is going to play nicely together (API connections), if needed consider Zapier to connect external applications to Xero (can do some very clever things), importantly understand Xero is not like quickbooks, MYOB, Sage etc...the onboarding / setup process therefore is going to be different than what you are used to. Xero is suited for small business applications, if you are a large scale manufacturing firm or hold complex stock items don't expect Xero to do you any wonders. Check that it meets your requirements first. If stuck refer to a certified Xero adviser or Xero support for assistance who are quick to respond. Happy accounting.

What business problems are you solving with the product? What benefits have you realized?

Access anytime anywhere.

Customise reports to suit business owner / stakeholder needs

Make recording source data (bank transactions, loose expenses) as painless as possible with little effort, by using automated bank feeds, xero touch app, xero expenses app.

It's proven to save larges amounts of time for the clients I've assisted and also allowed for visibility over business operations where previously there was a strong reliance on the accounting division before understanding where your business was at.

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Xero review by James F.
CEO
Retail
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Simple Alternative to Quickbooks"

What do you like best?

The biggest this is that you don't need a accounting degree to use it. It sync with everything I currently use and it's quite cheap to use. You don't have to pay someone to set it up for you especially if you are willing to do some digging and find the answers to your questions.

What do you dislike?

It can be a bit difficult to setup but once you are there it's easy to use. I could use a few more custom reports too.

What business problems are you solving with the product? What benefits have you realized?

We needed a solution that was easy to use and easy to teach others to use. It also had to be online and have lots of add-on's and apps to sync to. Xero fill all of those blanks. To start with we were a one-man-band so it had to be simple to setup and just run and without any form of accounting experience it was simple and easy.

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Xero review by Robby M.
Tax Partner
Accounting
Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Strong financial accounting platform with great add-ons and management reporting"

What do you like best?

I chose Xero because it’s core functionality is financial and management accounting. Critical features for small business owners, midsize business, and non-profit members are in the application. As an accountant, it’s amazing to work on the “advisor side” of the application. It’s a cloud application that’s robust, has outstanding uptime, works across devices, and presents a financial picture with ease. The reason I say core application, is because it so easily integrates with 100’s of applications. That’s important, because I didn’t want application that selects for example a CRM or inventory tracking system for me. They make sure they’re the best at what they do and then the user can select the best tool for them to seamlessly integrate.

What do you dislike?

I don’t like that as you continue to reconcile throughout the year, prior reports no longer show items that were open during that period. When going through a financial statement audit, it’s important. We publish the reports now, so they’re saved in the system and there’s an audit trail. However, I feel like this could be improved.

Recommendations to others considering the product

Take advantage of the advisor directory to ask questions. I think most of us are happy to answer. If not, watch videos and use a trial. If you’re converting from an application, be sure your books are clean. I’d get in there and play with the tools first. While both QBO and Xero are cloud applications, their approaches are very different. The terms Xero use are really business-owner or non-profit friend and I think you’ll find working in there, it’s easy to work through and keep up with your books. Also, look at add-ones to get an idea of what might make sense to you. There are many you really don’t need right away, so Xero is your starting place, but occasionally your business needs will result in adding an application. You can really brand and get invoices just the way that works for you. But, it’s worth taking it step-by-step and really learning the features.

What business problems are you solving with the product? What benefits have you realized?

We’re an accounting firm and we keep our books on Xero and our clients use Xero. It means we not only support their accounting but we can help them with technical issues real time. We don’t use a lot of different accounting applications, one because we love Xero, and two because, this way we can fully support the business-owner. Often, for a business owner, or Executive Director, questions relating to accounting can be technical matters in the application. Between, Xero certification, and killer customer service/technical support, we’re able to provide the advice our clients need.

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Xero review by James M.
Vice President of Research and Development
Information Technology and Services
Small-Business
(2-10 employees)
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"Started Out Good, but too many details missed and processes screwy"

What do you like best?

It's web based, looks good, and works (ish) with many systems through the API. They fixed the Stripe integration, finally, which was a problem for years.

What do you dislike?

First and foremost, if you need to use Purchase Orders, Xero isn't for you. You cannot include Item Codes (their version of Part Numbers) on purchase orders. You can use the Item Name, but even to get that you need to create a custom template and rework it entirely in Word to get that. The default setting from Xero is that you only get Item Description. This is obviously useless for any purchasing, and Xero has clearly stated that it is never going to happen because, and I quote, "Item Codes are mainly for internal purposes." It's a huge issue. https://community.xero.com/business/discussion/3361072 is the thread on their boards where they refuse to fix it.

In addition, accountants can't make certain kinds of journal entries which they're used to being able to do in Quickbooks. This causes an issue if you're making the switch, so make sure your bookkeeper or accountant is trained on Xero.

Recommendations to others considering the product

I'd be wary if you're in a B2B situation. They're set up for B2C, but if you need normal functionality like Quotes and POs, you're in for some headaches.

What business problems are you solving with the product? What benefits have you realized?

General book keeping, flowing in sales from multiple channels, expenses.

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Xero review by John H.
Operations Manager
Marketing and Advertising
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Migrated from QBO"

What do you like best?

I love the open access to the Xero API. We are able to pull data in and out from all of our other programs. The user interface was put together with a lot of thought.

What do you dislike?

I dislike the limited functionality that the Android app offers. Also, it would be great if there was a UDF for clients to choose the payment amount when viewing/submitting transactions from a invoice. Currently, the only option is to pay in full so we're unable to collect deposits or partial payments for projects.

Recommendations to others considering the product

After almost 10 years using Quick Books, we made the switch. Best decision to date. Go

What business problems are you solving with the product? What benefits have you realized?

Clearly, accounting is the primary reason for Xero. I also enjoy the gateway options for receiving client payments. Tax tracking is also a great feature.

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Xero review by Tertius G.
Founder / CEO
Information Technology and Services
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"Sit back, Relax and let XERO run your Accounting from A-Z"

What do you like best?

I like using Xero Accounting for the following reasons:

1. It's Easy to use, understand or grasp even though I'm not a CA.

2. Integration with almost any platform you can think of, seamlessly.

3. I like blue.

4. It's online, no backup issues, server crashing, tape backups, all my data is where it's supposed to be.

5. Templates for any documentation you can think of, even the emails sent out to your clients happens smoothly, whether they are sent manually, automated yearly, monthly, daily etc.

6. After 5 years, I'm still the happiest pig around.

What do you dislike?

The mobile application can include more features, but since I'm a developer. I know that the mobile application space will eventually move back to the cloud anyway.

Recommendations to others considering the product

Nothing else matters. I logged one issue in more than 5 years, mobile/web based apps included. That is a track record you can be proud of.

What business problems are you solving with the product? What benefits have you realized?

My auditors phoned me up near the end of my company's first year in business. They needed my accounting history, whether it's receipts, little notepads lying around invoices made by hand etc. I browsed to www.xero.com and added my auditor to my company as an accountant with read-only access. Xero sent them an invitation to which they could create their own password and BANG. 15 minutes later my audit was done with the results requested.

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Xero review by Rachel F.
Business Owner
Arts and Crafts
Small-Business
(Myself Only)
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"Solid service once you get it set up."

What do you like best?

The customer service is fantastic. I've been on a first name basis with my personal customer service representative since day 2. Every time I have a problem he quickly helps me figure it out, regardless of how basic.

What do you dislike?

Setting this service up was a PAIN. I hate dealing with accounting anything, and honestly quickbooks was a way easier and painless setup. But now that I have it up and running it's going okay.

Recommendations to others considering the product

Realize it's going to take time in the beginning, but don't be afraid to use their customer service!

What business problems are you solving with the product? What benefits have you realized?

It takes care of my accounting in the background, so I can spend more time on my business. The most basic benefit I'm seeing recently is now that it's all set up, it's crazy easy for me to see my basic numbers- money going out and money coming in.

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Xero review by Kingsley C.
Director of Finance
Computer Software
Mid-Market
(51-200 employees)
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"The best for any company under 500 ppl"

What do you like best?

It is simple, easy to use, does a lot, has huge amounts of integrations, is low priced, has a great support group, has tons of online resources, lots of Professional Development opportunities, puts on great Road Shows every year and their local guys are very cool and fun!

What do you dislike?

Not a whole lot, but if I did need to nick pick it would be the inability to consolidate financial statements and the inability to do manual over ride on certain items. 99% of the times it is great, but that 1% which I know what and how I want to book a journal entry, it makes it very difficult for me to do so. One other thing I dislike about Xero, which is probably because it has spoiled me in the first place, is the frequent disconnects through Yodlee when trying to synchronize banks.

Recommendations to others considering the product

Give it a try, it is very economical to get in.

What business problems are you solving with the product? What benefits have you realized?

Enterprise Resource Planner, bookkeeping, billing. Huge benefits as the software is great.

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Xero review by Consultant in Accounting
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Score 100 for Xero"

What do you like best?

I love the fact that Xero is a totally cloud-based solution: developed in the cloud for use by those who are cloud minded. The user interface is friendly enough for a business owner to use but robust enough for any accountant's rigorous reporting and functionality requirements.

What do you dislike?

I haven't yet found anything I dislike about Xero.

Recommendations to others considering the product

My first recommendation would be to contact a local representative to do a live demonstration of Xero. Follow up this first meeting with a local Xero function - this may be a Xero Hour monthly meeting or a Roadshow in your area. Finally, talk with any number of accountant-advisors who utilize Xero for their accounting solution. From there, make an informed decision to join the Xero family. Finally, if you do choose to use Xero, take advantage of the numerous resources for training and branding Xero has to offer.

What business problems are you solving with the product? What benefits have you realized?

Xero is uniquely positioned as a cloud-based solution with a number of integrations that facilitate valuable services outside of the compliance side of accounting. Everything from bill pay to analytics to intelligence -Xero has a very robust app ecosystem. Xero makes it easy to lay a user-friendly and durable foundation for any small to mid-sized business. The system is easy to deploy and client training knowledge development can be done with ease either in-person or virtually.

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Xero review by Darius F.
Small-Business
(2-10 employees)
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"Tired UI and a lack of implimenting user-requested features"

What do you like best?

It's comprehensive, no doubt about that. I know many people running their businesses on Xero and as far as an online accounting platform goes, it does the job

What do you dislike?

Primarily, their lack of implementing user-requested features. If you head on over to their user community forum you will see hundreds of requests, with hundreds of comments voicing support, for various features which have gone ignored for YEARS.

Recently, Xero took to removing the dates from the user forum, no doubt because it looked bad having requests from 2005 be constantly bumped to the top of the forum evert week. Always the comments are the same: "Hey, I came here with the same issue! We would like to be able to change the default naming of invoice PDFs that are sent via Xero. Cant believe this was first requested in 2005!"

This is the same for a large number of seemingly simple features, including PDF naming, invoice email templates and invoice line-item notations.

Recommendations to others considering the product

If you have a high standard for how your invoicing and brand looks when using Xero to interact with customers via invoicing etc, then you are probably better getting dedicated invoicing software. If you are a small business, there are better cheaper options available. And if you expect to be able to make feature requests for software that you are paying for, then you will want to find another product.

What business problems are you solving with the product? What benefits have you realized?

Simple. Easy bookkeeping and reporting, invoicing etc.

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Xero review by Jennifer W.
VP of Finance & Strategy
Computer Software
Small-Business
(11-50 employees)
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"Intuitive Software"

What do you like best?

The interface is intuitive and flexible.

What do you dislike?

Limited functionality in budget manager.

Recommendations to others considering the product

One limitation is that there are only two dimensions that you can attach to an entry. Make sure you do not need more than that for the foreseeable future. In addition, Xero support is limited so be sure you have someone capable of figuring things out on their own. Finally, be aware that Xero has a done of great, seamless integrations so if Xero doesn't offer something you are looking for, be sure to check out their integrations as it is likely you can piece together a customized solution for you.

What business problems are you solving with the product? What benefits have you realized?

Because of Xero and its integrations, our accounting close is clean and we have all supporting documentation attached to each entry. It is easy to make changes to entries, reporting, budgets, etc. saving me a lot of time.

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Xero review by Rebecca R.
Consulting Partner
Small-Business
(11-50 employees)
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"Xero - a great solution for small business "

What do you like best?

I really like that Xero is cloud based. Further, I love the dashboard, ease of reconciliations, and notes of communications with clients and vendors. I really like that I can see which clients have opened up my invoices for review.

What do you dislike?

I don't like that the system won't allow for overpayments or for open credits to sit on accounts. Further, I find that often times PO's remain opened even after a final bill has been created which occasionally cases confusion.

What business problems are you solving with the product? What benefits have you realized?

I like that members of our team can get a quick snapshot of our financials at anytime, and that anyone can check in on the status of communications because there is a thread for every invoice, PO, bill etc. For our busy team this works perfectly for us.

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Xero review by Neydis C.
Analista Financiero
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"A different way of keeping your accounting"

What do you like best?

It is a platform that adapts to the accounting needs of your company, it is easy to access, its system is excellent for making bank reconciliations, you can clearly see the movements of accounting, it has options that save time especially in the billing module , a very complete tool

What do you dislike?

The import and export of data must improve, so the technical support must be able to attend in time to resolve the details found in the use of the platform

What business problems are you solving with the product? What benefits have you realized?

We managed to consolidate the accounting work of the year, from several of our offices located in different parts of the country, allowing us to save time and money. With this software we get to integrate the information of 8 offices to consolidate the general accounting, it is an excellent support

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Xero review by Daniela B.
Marketing Coordinator
Marketing and Advertising
Small-Business
(2-10 employees)
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"Best online software for accounting purposes! Better than any other one out there"

What do you like best?

- Web based so I can access this anytime, anywhere

- Great, reasonable and affordable price even for a small business

- Over 400 add ons such as Expensify, HubDoc, Square, Stripe, PayPal, among others

- User friendly, it is easy to navigate throughout the website once you have set up your account.

- Great customer service - If you don't understand something, there is always someone you can contact

What do you dislike?

I haven't found anything too significant that's negative in Xero, but some add-ons do cost an additional fee. Also, the fact that it is web-based is a huge benefit but can sometimes play against you. If you need to check something on account, you are required to be connected to the internet otherwise the software will not work.

Recommendations to others considering the product

Anything else that you're using is not as good as Xero.

What business problems are you solving with the product? What benefits have you realized?

Easier, faster and more reliable invoices and quotes. Easy to use so our whole staff can use it. It's all online so when we send invoices or quotes to our clientes they are able to approve, and pay online without a problem. Often times our clients ask us about Xero, and we gladly recommend it to them.

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Xero review by Administrator
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"Cloud-Based Accounting System"

What do you like best?

Xero could be accessed anywhere as long as there is an internet connection since it is a cloud-based application. It has a nice modern user-interface that is quite user-friendly. They have updated the names and terminology of modules for non-accountants to use. For instance Accounts Payable is called Purchases and Accounts Receivable is called Sales.

What do you dislike?

Xero does not have the ability for printing Canadian cheques. The cheque printing templates available are only for the United States and for some countries in Europe. The available reports within Xero are very limited as well. I continue to use a legacy report that captures most of the data that I need, but I have been told by Xero Support that eventually that report will be phased out. Xero had included a free expense claims module for the past few years, but that will be phased out at the end of September to a per user pay module just to enter expense claims.

Recommendations to others considering the product

Xero does not have the greatest tech support available. I was only able to talk on the phone with Xero tech support once since I kept on escalating the issue on reports to them. At the end, they couldn't provide me with a solution. Xero support suggested that I write on the blog for the Xero Community to see if other companies are encountering the same issues.

What business problems are you solving with the product? What benefits have you realized?

We wanted an accounting system that was easily accessible for the executives while they were away on vacation. Since it is a cloud-based application, Xero could be accessed anywhere in the world that has an internet connection. Another problem that Xero solved was that staff were able to log on and submit their own expense claims, instead of having the accounting department look after the input of receipts for the staff expense claims.

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Xero review by David James B.
Co-Founder & CEO
Management Consulting
Small-Business
(2-10 employees)
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"The best accounting software for SME's"

What do you like best?

I have been using Xero within our businesses for in excess of 4 years, during this period it has been fault free. The technical support is also fantastic, we had a small issue with some transactions being reconciled, as soon as we contacted the support team they provided a fix within a few hours.

- The software is simple to use

- Very cost effective Vs other similar platforms

- Robust

- Innovation - Xero are always looking at new tools or making existing processes better

- Integration - Integrates well with other 3rd parties software

- Great mobile App for access on the move

- Cloud-based

What do you dislike?

There isn't much I can say I don't like about Xero, it does what it says on the tin. Maybe more functionality via the mobile APP would be beneficial.

What business problems are you solving with the product? What benefits have you realized?

Xero is allowing our team to work more smartly and manage our accounts from any location. Collaboration is key to our success and Xero helps our team collaborate from raising invoices through to chasing outstanding payments. It allows us to know where we are as a business with regards to accounts with a simple press of a button.

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Xero review by Charles N.
Small-Business
(11-50 employees)
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"Simple but needs better dashboard"

What do you like best?

We like that it's very easy to use and, as a start-up company, we can create and manage invoices with clients in a professional way. The recurring invoices functionality and tracking features are particularly useful for us. We also use Xero for employees to submit and manage their expenses and are currently exploring their holiday management tool.

What do you dislike?

The reporting functionalities could be improved to provide greater visibility over what's been paid, what's been submitted and what's overdue. The existing features only provide a confused version of this information. We have multiple admin users but Xero offers no way of assigning invoices to specific users.

Recommendations to others considering the product

Make sure you know how you'll manage responsibilities within the software

What business problems are you solving with the product? What benefits have you realized?

Raising invoices is a necessity in our business however, as a start-up business, we do not have an accountant who can manage this for us. Xero offers a seamless and cost-efficient way of carrying out this work: it couldn't be simpler and cheaper.

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Xero review by Consultant
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"Happy with experience"

What do you like best?

I like how simple it is to use and how clearly it lays out the information you need. You don’t need to spend long looking for anything - it just seems arranged in order of the way that you’d actually need it. Appearance-wise, it’s also very clean, which contributes to how simple it is to use. I also like the mobile app, as it's really easy to use and makes doing expenses very simple.

What do you dislike?

It’s hard to identify anything specifically as I’m actually really pleased with my experience on it. I only use it for the occasional expense and to check my payslips. It could perhaps benefit from email notifications when expense claims are approved or payslips come in.

Recommendations to others considering the product

None for better use - just a head's up about the mobile app, if you're not aware of it. It's much easier to use for expenses than computer as it allows you to take photos of receipts and upload instantly.

What business problems are you solving with the product? What benefits have you realized?

It helps us make the expense process efficient and to do monthly pay rolls. It has managed to capture all the information finance needs while still making it easy for users.

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Xero review by Administrator
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"Great accounting software, sophisticated API, easy to integrate, all at a fair price"

What do you like best?

Xero is a full-blown accounting software perfect for small- to medium-sized business. It's easy to use, works reliably and offers an extended API that allows you to integrate it with your existing systems.

What we like about it:

-Easy to use: The interface is very easy to navigate and self-explanatory. They also offer detailed documentation and have a great support forum.

-API: This the most valuable asset for us. It allows to integrate it with our internal systems and to almost fully automate many repetitive accounting tasks.

-integration with your merchant/payment accounts: Let's your customers pay you online easily.

What do you dislike?

Performance could be better, sometimes we are experiencing noticeable slow-downs. Also, but that's the nature of the offering, one might have concerns about having all their sensitive business data in the cloud. So I'd highly recommend keeping local backups of all data.

Another drawback: The import feeds (to connect your bank accounts) sometimes don't work.

Recommendations to others considering the product

They make it very easy to switch fro Quickbooks, don't let that scare you off. Also consider the added costs when running Payroll with Quickbooks, which adds significantly to the total monthly price. We came to the conclusion that Xero offers a much better offering at a much more competitive price that QuickBooks.

What business problems are you solving with the product? What benefits have you realized?

It allows to fully run our accounting and payroll in the cloud and doing it in-house versus outsourcing it to a pricey provider.

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Xero review by Andrew V.
Business Coach
Professional Training & Coaching
Enterprise
(1001-5000 employees)
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"Xero is golden"

What do you like best?

What I like best is the unlimited user capability for no extra charge. It is also convenient to have multiple people logged in at the same time. This allows people to be using it in the field as well as the bookkeeper in the office.

What do you dislike?

The phone app is not as expansive or fully functional as I would like. It can be used but not the best. It is sometimes easier to log in through my phones web browser than through the app.

Recommendations to others considering the product

I would make the switch today because the program interfaces with a lot of third party providers and has excellent bank integration. You will enjoy making the switch, and it will save you time when it comes to reconciling your bank statement.

What business problems are you solving with the product? What benefits have you realized?

I use this program for the bookkeeping part of my business. My clients find it easy to use and very intuitive. I also find it much easier to get things done with then the other bookkeeping apps and programs that are out there.

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Xero review by Lane S.
Executive and Marketing Assistant
Small-Business
(2-10 employees)
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"Finances - Contained (that I wish I could use even for my personal finances!)"

What do you like best?

Cash Coding is easy to both use and change (if mistakes are made). It is great being able to have automatic imports for many banks, and the reports are top notch and customizable.

What do you dislike?

They keep changing the layout slightly! This isn't really a bad thing, as it has improved the experience - but I have had to do some searching for certain pages recently.

Recommendations to others considering the product

Double check yourself before blindly clicking "okay" on the suggested reconciliations - they are often correct, but sometimes (especially for checks) can be very wrong and only a human could catch it!

What business problems are you solving with the product? What benefits have you realized?

We are an accounting firm that deals with many clients - we are able to have access to their accounts, cash code, pull statistics, and use everything come tax season.

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Xero review by Administrator
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"Just Brilliant!"

What do you like best?

Its an absolutely brilliant piece of software to systematically breakdown your accounting into granular accounting so you know exactly where your making and losing money! I love it!

What do you dislike?

The only thing which really is a good thing but some people might see it as bad is the complexity, it has so many features and ways of working which is a good thing, but it could be seen as a bad thing as it is then difficult to use

Recommendations to others considering the product

Go for it and use it, for the price and the way it works it saves so much time once you understand what you are doing. This drive our business in making more profit and knowing EXACTLY where we are at and at the same time saves hours and hours and hours and hours of time that we would have spent doing this all manually on a spreadsheet. Just amazing and it hardly costs anything to purchase and once you get the hang of using it, it will show you information about your business that you previously didn't know that could totally transform the profitability of your business.

What business problems are you solving with the product? What benefits have you realized?

We are accounting for a medium sized property portfolio which has 12 houses and 70 rooms in total, thats 70 tenants. So you can imagine how complex it is to have 70 rents coming in, 12 sets of utilitity bills (as we pay the bills) and maintenance, etc. Breaking that down by house is essential and this makes life soooo much easier!

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Xero review by Administrator
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"Best software for accounting in small businesses!"

What do you like best?

It's easy to use and it rarely breaks. Very cost effective and our accountant works with it so he's able to login to it to make sure all reconciliations and payroll are being done. We have as many users as needed connected simultaneously to the platform with no additional fee.

What do you dislike?

We don't have an option for local accounting. So when the internet is out, you have no options of using the accounting system. However, this is true for Quickbooks Online as well so not much you can do there. There have only been 2 times when their own website was affected and we could not use it but it was fixed within 24 hours.

Recommendations to others considering the product

Xero integrates with MANY different software and platforms so see if its a good fit for you. We like it, it works well for us but then again we are a marketing agency, so we do not manage any inventory. I would not be able to talk about that. We are forever grateful that we found Xero because at the time we were between this and QB Online which from what we have heard is not as good. After our experience with the support team at QB for the Desktop version we would never consider going back to them.

What business problems are you solving with the product? What benefits have you realized?

It has great if you need to connect with other platforms such as Hubspot, PandaDoc, Etc. Research the integrations that are available and you'll see that it can make your life a lot easier.

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Xero review by Michaela B.
Small-Business
(2-10 employees)
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"Easy to use for new team. Good online cloud base"

What do you like best?

Xero is super user friendly with easy to understand options and reports. As well the fact that it is completely online make it much easier to access and share information

What do you dislike?

Since the software is more entry level it doesn't allow users as much freedom as a higher level accountant would like. It is hard to assign transactions between the banks and edit the incoming statement information. As well the site is hard to navigate sometimes and switching between pages is a big hassle, the website doesn't back tab and forward tab nicely.

What business problems are you solving with the product? What benefits have you realized?

We use the software for accounting and job cost tracking

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Xero review by David B.
Small-Business
(Myself Only)
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"I liked Xero a lot ... 5 years ago"

What do you like best?

Ease of use. Integration with banking and company credit cards.

What do you dislike?

Expensive: $30 / month. No new features in 5 years. And now they have removed an existing feature---expense claims and reimbursement---a feature I use every week, and are re-offering the feature as a paid add-on! WTF Xero?!

It's time to switch accounting packages.

Recommendations to others considering the product

Go elsewhere. Xero has become a graveyard product. They are no longer adding features to compete for new business. Instead they are leaving the product as it stand and charging more and more for it.

What business problems are you solving with the product? What benefits have you realized?

Accounting for my small business.

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Xero review by Ryan Paul S.
Managing Director
Marketing and Advertising
Small-Business
(2-10 employees)
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"Easy to use and intuitive"

What do you like best?

Very easy navigation and simple to use. No complicated features. Also has a mobile app so you can easily upload expenses. There is also a feature where you can invite your accountant to manage the accounts for you and you can set invoice reminders at whatever internal you deem necessary. For example, you can send a reminder for payment the day before it is due, when its overdue etc. so you can keep on top of late payers.

What do you dislike?

Reporting could be a little more graph based to make them more intuitive but apart from that, really good reports. It would also be good if you could further customise the dashboard and the cash in/out timeframe. Seeing this for the whole financial year would be good as well as having the ability to compare against your budget so you can see how you are performing against your forecasts.

Recommendations to others considering the product

Take a look at their reporting elements.

What business problems are you solving with the product? What benefits have you realized?

We use it to manage all of our finance from sales orders to purchases. We use this to reduce the time it takes to receive payments as Xero has an automated reminder you can set to remind clients 1 day before payment is due, after payment is late etc. You can also create multiple revenue streams allowing you to identify where most of your sales come from in terms of particular products, goods or services which of course filter through to the reports.

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Xero review by Lawrence B.
ZenCart/PHP Web Developer
Automotive
Small-Business
(2-10 employees)
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"Excellent Software. Good API makes life significantly better!"

What do you like best?

The API integration is super easy. I was able to set up my website (custom coded) to add transactions into Xero very quickly. I really like the blue color it's kinda nice and soothing. No fancy graphics just simple. The ability to customize an invoice to have different brands is nice. That way I don't need to change the logo, payment account etc, every time.

What do you dislike?

The navigation sometimes takes a few more clicks. So if I want want to view all invoices it takes 3 clicks. Also the timeout is very quick. Sometimes it can be confusing as to how the "contacts" work as they aren't assigned a customer or vendor status until they are actually used and then they can flip back/worth. So that can make life a little bit confusing than before

Recommendations to others considering the product

I would definitely look into it! Great Software, and it works with a lot of other SAAS too!

What business problems are you solving with the product? What benefits have you realized?

Accounting, It provides a much better solution than peachtree that I was using before. Peachtree was very old and it didn't integrate with anything. With XERO I was able to set it up to work with a special coding I already had in place. To create Invoices & Receipts based on live transactions. I have noticed a significant less amount of time doing entry since many of my sales are <$5.00 and to one time customers.

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Xero review by Margaret-Anne M.
Finance & Payroll Officer
Accounting
Small-Business
(2-10 employees)
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"My Xero experience"

What do you like best?

There are many things I like about Xero, all it's interfaces are very user friendly , my favourite difference from Sage is the bank reconciliation , from bank transactions automatically fed from the bank and being able to create, amend and adjust items on the same screen takes the work out of it. I use both accounts and payroll software and the user friendly interfaces allow you to complete your work with ease.

What do you dislike?

To be honest I haven't actually found something yet which I dislike , I have been a user now for 7 months and really love the software,

Recommendations to others considering the product

Make the change you will not look back , it's so much easier to use and find reports!

What business problems are you solving with the product? What benefits have you realized?

The benefit it provides to my business is that I as a book-keeper and the client can both work at the same time , paperwork can be uploaded by the client and work can be completed off site . Reports and accounts can be produced with ease, and reports and easy to find and laid out in a professional manner.

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Xero review by User in Internet
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"Secure, simple, and fast accounting software"

What do you like best?

The interface for Xero is my favorite part of the application. The developers have kept it clean and you can tell that great attention to detail was used when developing the UI / UX. I did not even need on-boarding into the application, it was intuitive from the very first time I logged in.

What do you dislike?

There is not much I dislike about Xero. If I had a chance to make one thing better I would say the ability for Xero to pull in my bank account balance but I do not believe our inability to do that is something caused by Xero, our bank is just not easy to work with and requires us to manually update Xero.

Recommendations to others considering the product

There is a lot of accounting software available but this one really keeps things simple and to the point. If you are looking for a quick solution to see your cash on hand, debts and credit lines then Xero is a clear winner.

What business problems are you solving with the product? What benefits have you realized?

Measuring our spend and monitoring our available cash and credit line