Xero

(171)
4.4 out of 5 stars

Share access to your latest business numbers with your team and your accountant so everyone is up to speed with Xero. From work, home or on the go.

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Xero review by <span>Robby M.</span>
Robby M.
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Strong financial accounting platform with great add-ons and management reporting

What do you like best?

I chose Xero because it’s core functionality is financial and management accounting. Critical features for small business owners, midsize business, and non-profit members are in the application. As an accountant, it’s amazing to work on the “advisor side” of the application. It’s a cloud application that’s robust, has outstanding uptime, works across devices, and presents a financial picture with ease. The reason I say core application, is because it so easily integrates with 100’s of applications. That’s important, because I didn’t want application that selects for example a CRM or inventory tracking system for me. They make sure they’re the best at what they do and then the user can select the best tool for them to seamlessly integrate.

What do you dislike?

I don’t like that as you continue to reconcile throughout the year, prior reports no longer show items that were open during that period. When going through a financial statement audit, it’s important. We publish the reports now, so they’re saved in the system and there’s an audit trail. However, I feel like this could be improved.

Recommendations to others considering the product

Take advantage of the advisor directory to ask questions. I think most of us are happy to answer. If not, watch videos and use a trial. If you’re converting from an application, be sure your books are clean. I’d get in there and play with the tools first. While both QBO and Xero are cloud applications, their approaches are very different. The terms Xero use are really business-owner or non-profit friend and I think you’ll find working in there, it’s easy to work through and keep up with your books. Also, look at add-ones to get an idea of what might make sense to you. There are many you really don’t need right away, so Xero is your starting place, but occasionally your business needs will result in adding an application. You can really brand and get invoices just the way that works for you. But, it’s worth taking it step-by-step and really learning the features.

What business problems are you solving with the product? What benefits have you realized?

We’re an accounting firm and we keep our books on Xero and our clients use Xero. It means we not only support their accounting but we can help them with technical issues real time. We don’t use a lot of different accounting applications, one because we love Xero, and two because, this way we can fully support the business-owner. Often, for a business owner, or Executive Director, questions relating to accounting can be technical matters in the application. Between, Xero certification, and killer customer service/technical support, we’re able to provide the advice our clients need.

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Xero review by <span>Adam G.</span>
Adam G.
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New User but very impressed. Moved from Sage 50 around three months ago.

What do you like best?

Xero is saving many hours of time each day compared to using Sage 50. I am very impressed. We moved from Sage 50 around 3 months ago and am starting the see the many benefits of cloud accounting, and the simplicity which Xero does things.

What do you dislike?

The move from sage to Xero could have been a little smoother, because we have multi currency a lot of things had to be fixed manually. We still have a small problem of some historic invoices being in a wrong currency. however because you can accept payment against any invoice in any currency (unlike Sage) this is less of an issue.

Recommendations to others considering the product

Spend a lot of time on the implementation and get it right from the offset.

What business problems are you solving with the product? What benefits have you realized?

Time is the biggest problem we have solved, and also being able to see live bad debtors and creditors is a huge positive. The bank feeds prevent me from having to log into every bank each morning, i simply hit refresh and it pulls in the latest incomings and outgoings of every account we have. This makes bank reconciliation a much easier and smoother process. I always had to fight with Sage at month end to do this, but now it is a doddle.

What Small-Business Accounting solution do you use?

Thanks for letting us know!
Xero review by <span>Nick W.</span>
Nick W.
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Feature rich, simple to use, high level support and training documentation

What do you like best?

Hard to include everything but for the average small business it really is your one stop shop for your accounting requirements:

Customised reports

Pleasant UI

Ease of access (destop / mobile / no user restriction / invite your accountant)

Bank reconciliation is made super easy and can complete from your mobile phone also

Super easy invoicing (accept online payment, custom templates, auto invoice reminders)

Multi currency with Xe.com rates saves a heap of time compared to the old way, makes reconciliations easy and auto books the gains / losses for you. Really don't have to think too much about it.

Xero touch app (alerts on touch smartpone app for changes in daily bank balance also)

Ample integrated apps (CRM, Inventory, Document storage, Payroll etc)

Free xero education / learning platform

Wealth of support (help centre / support tickets)

Xero community

What do you dislike?

Currently does not support other languages except English (I do consulting to Japanese / Chinese based businesses which have come up with some nice work arounds).

Budget manager is for performance budgets only (not cash or balance sheet) but in saying that you have available integration apps that can do full budgets for you.

Recommendations to others considering the product

Before diving in, map out all your business applications, check that everything is going to play nicely together (API connections), if needed consider Zapier to connect external applications to Xero (can do some very clever things), importantly understand Xero is not like quickbooks, MYOB, Sage etc...the onboarding / setup process therefore is going to be different than what you are used to. Xero is suited for small business applications, if you are a large scale manufacturing firm or hold complex stock items don't expect Xero to do you any wonders. Check that it meets your requirements first. If stuck refer to a certified Xero adviser or Xero support for assistance who are quick to respond. Happy accounting.

What business problems are you solving with the product? What benefits have you realized?

Access anytime anywhere.

Customise reports to suit business owner / stakeholder needs

Make recording source data (bank transactions, loose expenses) as painless as possible with little effort, by using automated bank feeds, xero touch app, xero expenses app.

It's proven to save larges amounts of time for the clients I've assisted and also allowed for visibility over business operations where previously there was a strong reliance on the accounting division before understanding where your business was at.

Xero review by <span>James F.</span>
James F.
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Simple Alternative to Quickbooks

What do you like best?

The biggest this is that you don't need a accounting degree to use it. It sync with everything I currently use and it's quite cheap to use. You don't have to pay someone to set it up for you especially if you are willing to do some digging and find the answers to your questions.

What do you dislike?

It can be a bit difficult to setup but once you are there it's easy to use. I could use a few more custom reports too.

What business problems are you solving with the product? What benefits have you realized?

We needed a solution that was easy to use and easy to teach others to use. It also had to be online and have lots of add-on's and apps to sync to. Xero fill all of those blanks. To start with we were a one-man-band so it had to be simple to setup and just run and without any form of accounting experience it was simple and easy.

Xero review by <span>James M.</span>
James M.
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Organic
Reviewed On

Started Out Good, but too many details missed and processes screwy

What do you like best?

It's web based, looks good, and works (ish) with many systems through the API. They fixed the Stripe integration, finally, which was a problem for years.

What do you dislike?

First and foremost, if you need to use Purchase Orders, Xero isn't for you. You cannot include Item Codes (their version of Part Numbers) on purchase orders. You can use the Item Name, but even to get that you need to create a custom template and rework it entirely in Word to get that. The default setting from Xero is that you only get Item Description. This is obviously useless for any purchasing, and Xero has clearly stated that it is never going to happen because, and I quote, "Item Codes are mainly for internal purposes." It's a huge issue. https://community.xero.com/business/discussion/3361072 is the thread on their boards where they refuse to fix it.

In addition, accountants can't make certain kinds of journal entries which they're used to being able to do in Quickbooks. This causes an issue if you're making the switch, so make sure your bookkeeper or accountant is trained on Xero.

Recommendations to others considering the product

I'd be wary if you're in a B2B situation. They're set up for B2C, but if you need normal functionality like Quotes and POs, you're in for some headaches.

What business problems are you solving with the product? What benefits have you realized?

General book keeping, flowing in sales from multiple channels, expenses.

Xero review by <span>John H.</span>
John H.
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Invitation from G2 Crowd
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Migrated from QBO

What do you like best?

I love the open access to the Xero API. We are able to pull data in and out from all of our other programs. The user interface was put together with a lot of thought.

What do you dislike?

I dislike the limited functionality that the Android app offers. Also, it would be great if there was a UDF for clients to choose the payment amount when viewing/submitting transactions from a invoice. Currently, the only option is to pay in full so we're unable to collect deposits or partial payments for projects.

Recommendations to others considering the product

After almost 10 years using Quick Books, we made the switch. Best decision to date. Go

What business problems are you solving with the product? What benefits have you realized?

Clearly, accounting is the primary reason for Xero. I also enjoy the gateway options for receiving client payments. Tax tracking is also a great feature.

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