XMediusFAX®

(15)
4.2 out of 5 stars

XMediusFAX® is the most mature T.38 Fax over IP software on the market. It delivers scalable, secure and survivable FoIP solutions, leveraging IP telephony and Unified Communications (UC) systems.

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Showing 15 XMediusFAX® reviews
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XMediusFAX® review by Erin M.
Erin M.
Validated Reviewer
Verified Current User
Review Source

"Horrible customer service - Bait and switch just trying to get money"

What do you like best?

Its send faxes, and now I need to meet the 40 character minimum for this section.

What do you dislike?

They encouraged me to purchase Fax Credits in bulk so we would not run out and I paid $1200. Then after 12 months they expired and 50% of them had not been used. They just told me too bad you need to purchase more. So a waste of $600. They have no way to automatically refill the fax credits, They are unable to charge a credit card to pay for them, they have no phone number for customer service when you call tech support in India they just take you name and phone number and say someone will call you back. Big waste of money.

Recommendations to others considering the product

Make sure you never purchase fax credits unless you are 100% sure they will be used by the expiration date. Don't expect to be able to contact someone to help you.

What business problems are you solving with the product? What benefits have you realized?

I am only creating a problem by costing the Company money

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XMediusFAX® review by Bem M.
Bem M.
Validated Reviewer
Verified Current User
Review Source

"XMediusFax migration from older fax service"

What do you like best?

That it's a cloud based service, so users are able to fax from anywhere. Also that it can accept a lot of faxes at the same time. I also like that we can set a policy on the groups . I like that we can choose and switch which fax number will be come the main. I like that there is an app for mobile devices.

What do you dislike?

It would have been nice to have a non-Administrator role we can assign to our receptionists so that they can monitor and route the faxes as they come in. The only roles it currently has is user and Administrator.

Recommendations to others considering the product

Get your groups setup before implementing, it will make it easier when you start creating the users.

What business problems are you solving with the product? What benefits have you realized?

Provide the ability for everyone in out company to send a fax no matter where they are.

What CMS Tools solution do you use?

Thanks for letting us know!
XMediusFAX® review by James T.
James T.
Validated Reviewer
Verified Current User
Review Source

"Excellent Support and Great Options"

What do you like best?

I was a new systems admin for a company that had been using XMediusFAX on premises for years. They were on an older version, but had recently migrated to Office 365 and were trying to move other services to the cloud. XMedius worked with me to get us to the newest version quickly and painlessly, then helped us transition our services to new hardware. No issues, and no problems!

What do you dislike?

I haven't had any problems with XMedius at all. We are happy with their services and support.

Recommendations to others considering the product

Please avail yourself of their support when setting up and getting started. They know their product very well!

What business problems are you solving with the product? What benefits have you realized?

We have many customers that still use FAX as a primary means of receiving invoices. We were able to set up automated invoice emails through our system, and the customers that have fax numbers instead of email addresses, XMedius makes it easy to send to them from the same systems! And inbound faxing, they make it easy to take them and move them to the correct user based on DID or extension. Once it is set up we never have to touch it. Also, reporting is easy through XMediusFAX.

XMediusFAX® review by Richard C.
Richard C.
Validated Reviewer
Verified Current User
Review Source

"This is 2018 people. Fax from your workstation"

What do you like best?

The simplicity of sending a fax directly from Outlook is a game changer for me. Receiving faxes electronically is really helping us with our long term goal of becoming paperless.

What do you dislike?

I miss the loitering around the copier/fax. This was always a good place to stand around a chat with co-workers.

Recommendations to others considering the product

Reduce your carbon footprint by almost eliminating paper.

What business problems are you solving with the product? What benefits have you realized?

Having multiple fax/printer/copiers on each of our floors was turning into a support nightmare. Now faxing can be done uninterrupted even when the MFD goes down.

XMediusFAX® review by JD M.
JD M.
Validated Reviewer
Review Source

"Xmedius, the right choice"

What do you like best?

The over all experience as an admin has been great. The install was done quickly and accurately, the training was very helpful and offered live Q&A instantly. The web interface and exchange plugins are easy to use and will be a good experience for our end users

What do you dislike?

Nothing was mentioned for downloading the hot fixes prior to the installer logging in. The preinstall list otherwise was very informative, very good choice in a fax solution.

Recommendations to others considering the product

Make sure AD is setup well, Xmedius ability to route via fax AD information is very helpful. Make sure that your exchange admin is up to speed on linking Xmedius with exchange.

What business problems are you solving with the product? What benefits have you realized?

Cost per fax line and allowing our end users to send and receive fax more quickly and efficiently.

XMediusFAX® review by Luke P.
Luke P.
Validated Reviewer
Verified Current User
Review Source
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"Simple Program to Use Once you know the Fundamentals "

What do you like best?

I like the ability to customize cover sheets and how easy it is to do

What do you dislike?

Managing multiple email domains can be challenging in xmedius at times, however, support is very helpful in getting these settings configured the right way.

Recommendations to others considering the product

Quality product with a great support team when you run into issues

What business problems are you solving with the product? What benefits have you realized?

Replacing POTS lines and traditional fax machines, while still meeting business or in some cases state requirements by utilizing a faxing technology solution.

XMediusFAX® review by Adam C.
Adam C.
Validated Reviewer
Review Source

"XMedius Fax - Terrific"

What do you like best?

XMedius offers simple management and integration with the rest of your technology infrastructure. The platform has excellent troubleshooting tools and technical support staff are responsive and skilled . XMedius offers a number of options for inbound/outbound fax capabilities/integrations. We utilize AD integration and to add inbound faxing for a new user is as simple as adding their fax number to their AD profile. Upgrades are simple and licensing is straightforward.

What do you dislike?

Nothing in particular jumps out as a negative. I've used other more complicated platforms that I could speak negatively of, but XMedius is our go-to fax solution that we recommend to our clients.

What business problems are you solving with the product? What benefits have you realized?

SImplified document management and streamlined user workflows. We save organizations time, reduce the chance for human errors, and simplify end user workflows which leads to a happier employee.

XMediusFAX® review by Luke P.
Luke P.
Validated Reviewer
Verified Current User
Review Source

"Product works great and gets rid of the need for traditional fax machines"

What do you like best?

I enjoy how flexible and dynamic the product is in nature it solves a lot of commons problems we previously experienced with POTS lines

What do you dislike?

I wish their was a different way to edit cover sheets that was not quite so dated

Recommendations to others considering the product

Replace those POTS lines with one simple server solution

What business problems are you solving with the product? What benefits have you realized?

Gets rid of the need for POTS lines and makes faxing simpler more secure and more dynamic and much more cost effective as we are not being billed for a single POTS line (or more) at our 200+ locations we currently have

XMediusFAX® review by Pradeep  G.
Pradeep G.
Validated Reviewer
Verified Current User
Review Source

"We had an issue with inbound fax getting worked. "

What do you like best?

We have outbound fax calls working. As far as outbound calling experience, i would 10 out of 10(Very satisfied).

What do you dislike?

With the inbound fax calling, we have interop issues with service provider and we are still working to resolve this.

Recommendations to others considering the product

Xmedius is light weight software and effective. Support is very knowledgeable and responsive.

What business problems are you solving with the product? What benefits have you realized?

Having a dedicated fax server solves many issue and also add lots of features like email fax. especially the email faxing is the problem solving solution for many issues. Flexibility with user configuration helps a lot.

XMediusFAX® review by Aamir B.
Aamir B.
Validated Reviewer
Verified Current User
Review Source

"E Faxing Problems!"

What do you like best?

Amazing service that I always get from Wei Zhang

What do you dislike?

No Tech support after 5:00 PM CST, If its 24 hours that would be great.

Recommendations to others considering the product

Highly Recommended

What business problems are you solving with the product? What benefits have you realized?

E faxing and its better then traditional analog faxing. Much faster, secure and efficient.

XMediusFAX® review by Carl J.
Carl J.
Validated Reviewer
Verified Current User
Review Source

"On-Premise Installation"

What do you like best?

easy to install and configure...........

What do you dislike?

nothing, all working fine in migration

Recommendations to others considering the product

Nothing

What business problems are you solving with the product? What benefits have you realized?

All faxes are in same place and easy to administrate

XMediusFAX® review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"XmediusFax converstion."

What do you like best?

Implementation of the Xmedius solution has cut down on our faxing issues and is very user-friendly.

What do you dislike?

Tracking of all incoming and outgoing faxes through one interface.

Recommendations to others considering the product

One of the best solution for faxing.

What business problems are you solving with the product? What benefits have you realized?

We are no longer having incomplete faxes through ou our organization. Cutting down on paper waste.

XMediusFAX® review by Kaleb S.
Kaleb S.
Validated Reviewer
Review Source

"Good Product"

What do you like best?

That it allows for web based configuration

What do you dislike?

The customer support is lacking. I had some issues with set up of users and it took me a long time to get an adequate answer.

What business problems are you solving with the product? What benefits have you realized?

Faxing in a digital world

XMediusFAX® review by Dave D.
Dave D.
Validated Reviewer
Verified Current User
Review Source

"Been using Xmedius for about 2 years"

What do you like best?

Straight forward user interface. Good customer support.

What do you dislike?

Not PCI compliant. Difficulties integrating with Google mail and configuring email-to-fax feature due to security concerns with email spoofing .

What business problems are you solving with the product? What benefits have you realized?

Getting rid of standalone fax machines and analog lines.

XMediusFAX® review by Consultant
Consultant
Validated Reviewer
Review Source

"Good try with Xmedius to my customers."

What do you like best?

Your Fax server is configured to help small to large companies.

What do you dislike?

Customer service in your company needing too much time to help us when there is an urgent issue.

What business problems are you solving with the product? What benefits have you realized?

I have around 3 customers, all of them working with XMediusFAX.

All of them cars companies, ford, Mitsubishi, and Mercedes.

Kate from G2 Crowd

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