Since I came to Community Christian Church, we've had Yahoo for our web-hosting service (domain, website, and email all included in that). For most of the time, we haven't necessarily had problems. That's the good part. Yahoo email works well. I can access from my phone or desktop. We can also add email addresses for special things, and have it automatically forward to an established email address. For example, we could set up an email address specifically for our missionaries to communicate with us, and it could be sent automatically to our main office email address. It's come in handy a couple times. It also allows us to view our website usage easily, and with great detail
Recently, I've had a lot of frustration with Yahoo Small Business. For one...I don't think they've quite figured out what they want to be. I've been here for three years, and they've had numerous name changes. I think at first it was something like Yahoo Web Hosting, then it turned to Aabaco. Big announcements were made about that. Then it just kind of quietly turned into Yahoo Small Business. But when you log in, the web address is at luminate.com. I just don't get it.
The most frustrating part for me is their website solutions. We want to have an attractive website. They have three basic options: 1. SiteBuilder. It's fully customizable, and you can do what you want with it, but you have to absolutely build everything. From backgrounds to fonts, etc. There are no themes to choose from. You have to do it all. I don't have the time for that. 2. They do have a Web Builder that makes really nice looking websites, but it's an extra cost on top of all your hosting fees, and as a church with a tight budget, we really can't afford that. 3. SiteSolution makes quick, simple easy websites. You choose a theme, put in you pages and info, and go. The problem? While able to make a simple website, the themes just don't look that good. They almost all remind me of 90s websites. I went with a more modern-ish looking site, but it's really not great. And because it's meant for simple websites, there are some things I just can't add, like a scrolling picture marquis, which I'd really like to have.
While SiteSolutions has usually worked just fine (as unattractive as it may be), it's been over a week since I've been able to update our church's website. I've contacted their Help Desk services multiple times. At first they told me they didn't see any issue (although it was still happening), then the next time I contacted, they said they'd work on it. 3 days later I got an email saying they were still working on it. I'm frustrated. It was a time-sensitive update I needed to make, and I haven't been able to do anything. But they're "working on it". And even my email, which has been a steady part of the service, has had all kinds of errors lately.
Run! No, I don't know. I'm growing fed up with them. While I think they offer some good solutions, from what I can tell, others offer similar packages for better prices, and have more options. Just do your homework.
Well, it does give us email service, a domain name, and a website.