What do you like best?
Yardi's customization abilities are second to none. Because of the SQL Language it's written in and it's integration or simple Word documents to pull information via tokens from the database makes it a robust and customizable platform. It's integrations with hundreds of vendors and online systems make it a complete prospect to tenant management system. Accounting is detailed and in depth providing fully featured analysis of finances
What do you dislike?
Because it relies heavily on SQL as it's database, there is a steep learning curve to customize the software. It's not for the average user. It doesn't have drag and drop reporting. There are numerous modules that can make the platform expensive and bloated. Upgrades are bi-yearly so glitches and quality of life enhancements are slow coming.
Recommendations to others considering the product
To get the most bang for your buck, become a SQL expert. It's integrations with it's online payment system, Rentcafe work but you feel like they are two seperate companies that don't talk to each other.
If you have enough staff to administer Yardi, it can be great but it's not meant for a 1 or 2 person IT staff.
What business problems are you solving with the product? What benefits have you realized?
We use it to manage 700+ commercial and residential units. We track the entire life cycle of a tenant from prospect to tenant. We use it to collect online payments, maintenance requests, and provide owners in depth accounting financial analysis.