What do you like best?
We have been working with a Yext rep to begin offering local listings services to our agency clients. We like their listing and review services. The ultimate package is robust: Review generation with Schema and reporting negative reviews, review reporting, review quarantine, text and email reviews with tracking, reputation management, rank tracking vs competition, branded keyword research. From our agency perspective, we can upgrade/downgrade accounts at will.
What do you dislike?
We almost went with a competitor since Yext doesn't offer reviews for HIPPA compliant industries. The competitor that offers HIPPA reviews is BirdEye. We liked BirdEye, but one reason we went with Yext is because they received more funding and we felt that they would be developing more robust platform solutions over the long-term due to the extra funding.
We also had to think a long time about signing a year's contract and paying for 10 platforms up front.
Recommendations to others considering the product
If you are an agency primarily serving health care clients, this is not the right fit. Try BirdEye instead.
What business problems are you solving with the product? What benefits have you realized?
We are solving the problem of our agency clients needing a solution to fix their local listings. Benefits include many happy clients! Many clients come to us with the problem of not having their Google listing accurate because they changed names, phone numbers, or added a location. We enjoy being able to have a robust solution with several different tiers to meet the individualized needs of our clients.