Yext

Yext

(55)
4.0 out of 5 stars

Yext's mission is to give companies control over their brand experiences across the digital universe to drive consumer discovery, decision, and action.

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Showing 55 Yext reviews
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Yext review by <span>Victoria R.</span>
Victoria R.
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Verified Current User
Invitation from G2 Crowd
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Yext Experience

What do you like best?

I do like how this program keeps contact information correct across all channels. I also like being able to see all reviews in one location and even reply directly from Yext. Having an average score of so many out of 5 is also great for reporting purposes.

What do you dislike?

I dislike the organization of the site. It takes a bit of getting used to. This could also be due to a site upgrade that happened and changed how things look. It was difficult to get acclimated at first.

Recommendations to others considering the product

I highly recommend connecting with the rep you're assigned and working with them closely to get the proper training. The organization of the site is the only thing truly lacking, in my opinion, and feel that addressing this ahead of time would have made the transition to this new software a whole lot easier.

What business problems are you solving with the product? What benefits have you realized?

We're able to keep current and correct contact information for each of our campuses throughout the US. In addition, we're able to see all of the reviews coming in and an average score of what our students think of us when it comes to online reviews.

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Yext review by <span>Laura W.</span>
Laura W.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Yext is a full-service product

What do you like best?

We have been working with a Yext rep to begin offering local listings services to our agency clients. We like their listing and review services. The ultimate package is robust: Review generation with Schema and reporting negative reviews, review reporting, review quarantine, text and email reviews with tracking, reputation management, rank tracking vs competition, branded keyword research. From our agency perspective, we can upgrade/downgrade accounts at will.

What do you dislike?

We almost went with a competitor since Yext doesn't offer reviews for HIPPA compliant industries. The competitor that offers HIPPA reviews is BirdEye. We liked BirdEye, but one reason we went with Yext is because they received more funding and we felt that they would be developing more robust platform solutions over the long-term due to the extra funding.

We also had to think a long time about signing a year's contract and paying for 10 platforms up front.

Recommendations to others considering the product

If you are an agency primarily serving health care clients, this is not the right fit. Try BirdEye instead.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of our agency clients needing a solution to fix their local listings. Benefits include many happy clients! Many clients come to us with the problem of not having their Google listing accurate because they changed names, phone numbers, or added a location. We enjoy being able to have a robust solution with several different tiers to meet the individualized needs of our clients.

What Brand Location Management solution do you use?

Thanks for letting us know!
Yext review by <span>Helen V.</span>
Helen V.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Amazing product, amazing customer team

What do you like best?

I love Yext's product; we were able to see its effectiveness for all our clinics. I also love our reps.

What do you dislike?

Not much. The UI on the analytics tool could be more user friendly.

Recommendations to others considering the product

I spent a lot of time researching similar products. After assessing my long spreadsheet of comparisons, we decided on Yext. We're very glad we did. I got moved into a new role, and working with Yext regularly is the one thing I greatly miss about my last role.

Our sales reps are amazing, as well. They respond within a day and thoroughly answered all of our questions during onboarding.

What business problems are you solving with the product? What benefits have you realized?

We had inconsistent data across web platforms for a few hundred clinics. Patients ended up going to closed locations or non-existent buildings. We've seen decreased complaints, as well as improved SEO rankings.

Yext review by <span>Kenneth K.</span>
Kenneth K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Yext is the Best

What do you like best?

We use Yext to manage local offices across the United States, and this tool makes it very easy to find and office, make changes, and has a great customer service team.

What do you dislike?

I wish they had a field that would allow the user to tell Google that a two businesses operating out of the same location are two different offices so they could rank.

Recommendations to others considering the product

Great tool for local office management

What business problems are you solving with the product? What benefits have you realized?

We have a problem now where one of our offices is not listing due to the location and services being too closely related. We have realized the benefits are a localized way to manage hundreds of different offices and a great tool for analysis of those offices.

Yext review by User in Medical Devices
User in Medical Devices
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Useful and necessary, especially for multi-location businesses

What do you like best?

Yext is a robust software that allows the user to optimize multiple businesses and locations across 70+ local listing platforms. We love that we can sync a business almost instantaneously and if changes ever need to be made, the process is simple and also almost instantaneous. Their robust analytics, review monitoring, and listing status is also a great indicator of what else we need to be doing for the business. Another hugely useful pice of the program is the social posting piece. It's allowed us to streamline all of our processes over one platform instead of multiple different services.

What do you dislike?

Some of the API syncs seems like they're still a bit glitchy. There are some listings that only update once a month, etc. Furthermore, there is a bit of manual work involved in syncing sites like Facebook, Google, etc. This is completely understandable due to privacy and security, however does add a bit more work on our end. Would like some more options for cusomization, especially with the Facebook tabs. Finally, there are a few funky things - when uploading photos, I would love if there was an option to choose which sites allow which photos, etc.

Recommendations to others considering the product

This is a great add-on SEO service to offer clients. Furthermore, if you are a multi-location franchise, it's a great way to streamline all listings.

What business problems are you solving with the product? What benefits have you realized?

We work on behalf of hundreds of small businesses. This allows us to offer an add-on SEO service to these offices at a fraction of what they would be paying on their end. It allows us to assist with a piece of their online presence, reputation, and visibility, without too much leg work on our end.

Yext review by <span>Holly G.</span>
Holly G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Go directly through Yahoo instead of Yext!

What do you like best?

Nothing. Absolutely nothing at all. All fake. All sales. Lost money. Please Refund.

What do you dislike?

We didn't see our business on Yahoo map anymore like it used to be for 13 years. Yahoo directed us to Yext. We got talked into subscribing. We told them what we wanted. We filled out everything they asked. They told us it would take 30 days to see our business on the map and other things to match up. After about a month, we did finally see our business on there. Problem is, it didn't last. I think it lasted a total of 2 months, we even kept our Yext info site and acct updated for months following and still nothing. We were back off the map almost the entire time being signed up, still are today, not within any search engine searches, and my subscription ends next month. Needless to say I'm not using them again. A complete waste of $500 for the 6 mos we paid. Turns out you can actually go through Yahoo directly and pay less! We got ripped off so warning others. Probably won't be going through Yahoo either. I'm done with Yahoo & Yext altogether, unless it's free.

Recommendations to others considering the product

Go through Yahoo directly if you want to be on their map. Yext does not work.

What business problems are you solving with the product? What benefits have you realized?

They DID NOT put us on the map.

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