What do you like best?
Yotpo is the best system I have found for getting customers to leave reviews. The ability to review without ever leaving your email inbox is priceless.
It has great social integrations and is a fantastic marketing tool.
It is also really easy to integrate with wordpress. I think setup time was 2 minutes.
What do you dislike?
The two main drawbacks are.
1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to be unethical.
2. Pricing is insane and is growing higher almost monthly. When I started with Yotpo about 18 months ago, their top plan was $300/mo with plans starting as low as $30 for small businiesses. Now they have custom price quoting so they can get every last penny out of you - my quote was $1,500/mo, and the low end plans have gone away. For a company as small as mine (about 25k views a month) this is impossible, so I can't use anything but their extremely limited free trial until I find a different review platform.
Recommendations to others considering the product
I'd suggest looking into review.io. I don't have an account with them yet, but they seem to be offering 80% of the product for 10% of the price.
What business problems are you solving with the product? What benefits have you realized?
I use this to increase the number of reviews I get per purchase. This has helped since it gives my product additional credibility. While my customers tend to have 4 reviews per product - or less - I have 20+
This translates into higher sales, and more confident customers.