YouMail

(11)
3.4 out of 5 stars

YouMail is the fast, fun way to handle missed calls.

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YouMail Reviews

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Showing 11 YouMail reviews
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YouMail review by <span>Greg K.</span>
Greg K.
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Great visual voicemail app.

What do you like best?

YouMail is one of the best visual voicemail options available. It's free and helps you better manage your voice mails than through your phone provider's system. It allows you to sync your contacts to the app, which helps better organize things as calls come in.

What do you dislike?

Google Fi is not a supported carrier, so I can no longer use YouMail as I did when I had T-Mobile.

Recommendations to others considering the product

Allow Google Fi customers to use YouMail on their network. I loved using it on my T-Mobile phone, but now I have Google Fi, which isn't listed in the supported carriers list.

What business problems are you solving with the product? What benefits have you realized?

It helps organize your voice mails in one box, allowing you to get through them quickly.

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YouMail review by User
User
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YouMail is the BEST automated secretary for my device. It delivers a personal greeting on my behalf.

What do you like best?

I really like the automated personal greeting(s) YouMail delivers for my answering service. I no longer have to use the bland automated answering service by my provider. YouMail gives me the ability to personally greet my callers and make them feel special and SURPRISED when they are greeted with my message when I can't get to the phone. Not only does this make my callers feel special it makes them feel connected to me when YouMail greeted them by their name. I have received so many OHHH's and HOW NICE when I reach back out to the callers who left a voicemail message.

What do you dislike?

It's not a dislike but I wish there were several other personal greetings to choose from but this is just a very very small wish.

Recommendations to others considering the product

Lower price solution

Flexibility to customize

Eliminates unwanted Robo calls

Personalized voicemail

Ease of use

What business problems are you solving with the product? What benefits have you realized?

The business problems we are solving using this service is, it personally connects with our customers/callers and it makes them feel welcome and received when their name is pronounced/announced during the message. Using YouMail also provides a much better LOW COST solution to using voicemail. All of our employees use the service so regardless who is getting a call and not available they caller is greeted with a personal message. We have heard from customers that being greeted by their name connect them with us and they feel appreciated as a customer. Lastly, we can get rid of the annoying robo calls we receive by customizing YouMail to block them.

What Contact Center Infrastructure solution do you use?

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YouMail review by <span>Jeff S.</span>
Jeff S.
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Verified Current User
Organic
Reviewed On

Out of Date UI with poor customer support.

What do you like best?

Automated attendant that greets callers by their name.

What do you dislike?

User interface is tired. Lack of consistency between web and app design.

What business problems are you solving with the product? What benefits have you realized?

None really. When it works sending voice to text to email is nice because it can be forwarded.

YouMail review by <span>Justin C.</span>
Justin C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Call screening and text voicemail

What do you like best?

able to screen calls and block callers or robocalls

What do you dislike?

Easy to lose track of missed calls and messages

What business problems are you solving with the product? What benefits have you realized?

Able to screen calls

YouMail review by User in Computer Software
User in Computer Software
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Verified Current User
Invitation from G2 Crowd
Reviewed On

YouMail is great if you don't have visual voice mail and even better if you want some extras...

What do you like best?

It is essentially visual voicemail but with the added perks of answering your callers by name (what!?!?) and also transcribing voice mails so you do not have to listen to them, you can just read them instead. The transcription is fairly accurate.

What do you dislike?

This is no knock on you mail, but transcription as a whole needs to get better at picking up accents in non native speakers.

Recommendations to others considering the product

Just get it, its not that expensive, and its free to try as of this review.

What business problems are you solving with the product? What benefits have you realized?

No real business problems, but it makes me as a whole seem more professional. I really like not having to listen to voicemails.

YouMail review by User in Public Safety
User in Public Safety
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Verified Current User
Invitation from G2 Crowd
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Very tricky to use

What do you like best?

It’s interesting as a novelty software, but not necessary as a business utility.

What do you dislike?

It’s unable to be used on certain carriers, and they make it very difficult to setup.

What business problems are you solving with the product? What benefits have you realized?

None at the moment.

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Kate from G2 Crowd

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