What do you like best?
Having an integrated website/database, being able to access the database remotely. There are many features for engaging members and allowing them the opportunity to interact.
What do you dislike?
Most of our member information is confidential (home addresses, emails) and there is no way to make only their professional information (i.e. office) available on a public member directory. The product is also a financial product, so there is less forgiveness of accounting mistakes. For every action, there must be a follow-up action (you cannot just delete or back out of a transaction that was made in error).
Recommendations to others considering the product
Do not expect it to solve all your problems. It requires a commitment to learning a new system. For us, this was an especially big shift because we had created "work-arounds" with the multiple systems we were using, and we needed to adjust our thinking as we learned. It is really important to have an implementation team in place, and to engage everyone who will touch the system in the implementation process.
What business problems are you solving with the product? What benefits have you realized?
We now have a platform that integrates our website, events management, networking, and database functionality, so it serves as the one repository for all that information.