Z-Discovery - Legal Hold Pro + Digital Discovery Pro Reviews

Easily accessible, cloud-based platform that standardized and automated issuing legal holds

Anxious for reporting capabilities to link with leading analytics platforms

I have found Z Discovery to be the best platform for issuing legal holds. It is a quick implementation, virtually no learning curve, easy to use in creating holds, and allows us to quickly craft legal hold notices that are understandable and easy to respond to.

Our acceptance rates for legal hold notices have nearly doubled since moving to the Zapproved platform.

We have gone from an average time of 10-15 minutes to issue legal holds down to 3-5 minutes per hold.

Moving to the cloud-based Zapproved platform also allows our users to accept legal holds with a single click from any computer or mobile device.

Having prepared, preapproved templates with language directly from our GC means that I can quickly get out the word on preservation actions (without having to reinvent the wheel and then have the wheel kick-tested each time).

I love being able to see my compliance numbers for each of the holds: I can quickly identify who I need to contact to make sure the preservation obligation gets disseminated fully.

I've found if there's a little something I dislike, Zapproved's UI/ UX folks are quick to listen and figure out ways of clearing up issues. I ran into the issue of having to play a couple different roles on holds but I wasn't allowed to be both a sender and a custodian on a hold: this is now being resolved.

Compliance, transparency, defensibility, and repeatability are the biggest issues LHP solves for us. We have a much higher compliance rate, a better understanding across the company about what legal holds are, and the time savings has been amazing.

Ability to integrate with other platforms. Zapproved staff always listening to their customers to make the platform better and implementing changes routinely to enhance the functionality. Ease of use for custodians and administrators.

Reporting. We do not have much expertise in running ad-hoc reporting and we believe there can be some additional can reports available based on the data points we provide.

Ease of use. Zapproved commitment to listen to the community and make changes that benefit the users. Ability to integrate into several different platforms.

Almost 100% compliance on acknowledgment of legal holds! Our previous system was too cumbersome for custodians. We really like the auditing feature and the ability, if needed, to take information into court with regard to following our obligations.

I like the ice breaker portion of the program wherein we get to engage with other professionals and users; brainstorming and collaborating with the Zapproved team over the hands-on experience with the software.

I dislike that there were a few attendees and the time seemed to cut short. It would be a more worthwhile experience if we had more participants who could have attended the conference.

I would highly recommend others to consider using Z-Discovery - Legal Hold Pro + Digital Pro.

With the current software our company use, it has given us glitches throughout the process of hold creation, issue of hold and collection of data. The efficiency in workflow has been difficult with the current software. Benefit/s I have realized that with using Zapproved software Z-Discovery - Legal Hold Pro + Digital Discovery Pro provides efficient, user friendly, and up to date experience to us users.

LHP provides our company with one repository where all legal holds are stored (no more PDFs sent out across business unit's by one paralegal or attorney at a time). In addition, the automatic reminders are tantamount to meeting ongoing preservation obligations. Further, the ability to have legal hold templates makes issuing a legal hold straightforward and hassle-free. Finally, the reporting feature allows us to determine quickly any of a number of important data points, including whether a given employee is on a hold(s), and how many; number of holds by attorney/paralegal/business unit, etc.

Because there is no redlining capability in LHP, it is easier to start a draft in MS Word, forward to attorney for comments and edits, and then copy/paste into LHP. The problem is that LHP is not a MS Word product and when you copy/paste to it, indents, bullets, numbers and other formatting is a complete disaster and not easily fixed. I would love to see Word compatibility, some kind of redlining option for exchange of drafts among a legal team.

Secondly,

Business Problems Solved:

Global view of legal holds issued

Ability to run historical reports and run metrics

Ability to remind custodians about legal holds

One step process to release holds

Elevation to manager feature option when custodians fail to acknowledge hold

Automates the legal hold process to allow for efficient initiation of legal holds (revise one of the hold templates for a particular matter and add email addresses for the hold recipients), automatic tracking of custodian responses to the holds, automatically generated hold reminders to custodians at set time intervals, and easy one touch termination of holds at the conclusion of matters.

At times it is difficult to remain below our allotted number of custodians to avoid overage charges, though the overage charges are not a significant cost and Zapproved alerts us ahead of time if we are in danger of exceeding our negotiated number of custodians.

Attorneys and paralegals spend far less time on legal holds compared to before we had this product. Automatic tracking of responses and automatically generated reminders, etc. make it easier to document the hold process and make it more defensible if challenged in court.