What do you like best?
I love that Neon is cloud-based, so we can access it from anywhere, whether working at home, out in the field, or in the office. I also like that it performs so many functions -- we use it to manage memberships, receive and track donations, register people for events, and do social fundraising. When you look up a constituent's record, you can easily see all the events that s/he has attended, the donations they've made, and if their membership is current as well as other info.
What do you dislike?
Because it covers so many functions, it probably doesn't do any single function as well as a stand-along program would. For instance, I suspect that stand-along social fundraising software might offer us more bells and whistles than Neon. But as a small non-profit, we don't jave the budget or staff to purchase and manage a bunch of different programs. So Neon works well for us.
Recommendations to others considering the product
Although Neon is generally easy to use, I would recommend making the time upfront to really learn the system. Whoever will be your lead user should spend a week taking all the training webinars.
In addition, if you have the budget for it, I would suggest hiring a Neon consultant for a couple of days to show you how to use it most effectively.
This isn't necessary. We didn't do it, and it's certainly possible to get going without a consultant. But it's always easier learning from an actual person sitting beside you than from a Help file or a webinar. It would gave made our transition smoother and more efficient if we'd done that.
What business problems are you solving with the product? What benefits have you realized?
Membership tracking and renewal
Donations and donor tracking
We are able to manage registration for events much more easily than in the past. We offer more classes than in the past, and registration is seamless with Neon.