ZaiLab is a next-generation software company specialising in omnichannel contact centre software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centres looking for a cost-effective way to increase efficiency, optimise routing and prioritise conversations.
With ZaiLab, you don’t have to run your contact centre like everyone else does.
We're changing the way you set up your contact centre, the way you handle your conversations, the way routing works, and the way you pay for software.
At ZaiLab, we’re constantly exploring new solutions to existing contact centre problems and are proud to offer you routing based on customers’ past experiences personalised by machine learning. Our software is quick and easy to set up. There are no monthly licensing fees, no upfront costs and you get instant access to support.
It’s time to start having a conversation that matters.