Zen Planner

4.4
(57)

Zen Planner is a comprehensive member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. The solution provides everything necessary to turn your passion into a successful business. With integrated payment processing and automated billing, a self-service Kiosk iPad App, an engaging member app for Android and Apple devices, scheduling, automations, Advanced Workout Tracking, belt and skill tracking, site templates and more, you have everything required to grow, nurture and retain your valued members.

Work for Zen Planner?

Learning about Zen Planner?

We can help you find the solution that fits you best.

Zen Planner Reviews

Chat with a G2 Advisor
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 57 Zen Planner reviews
LinkedIn Connections
Zen Planner review by Sanjit M.
Sanjit M.
Validated Reviewer
Verified Current User
Review Source

"Switching from MindBody was a great move!"

What do you like best?

The UX, user exprience. It is so much easier to use than MindBody. I was using it for almost 2 years and then wanted a login system for my students and to be able to track techniques for students.

I can customize my dashboard to my liking as to what I need to see, what is important to me. I even setup a birthday alert so I know a student has a birthday coming up. it even has a retail component with no additional charge.

What do you dislike?

The app isn't available on Android OS yet, but the sign-in via the kiosk website works like a charm.

Recommendations to others considering the product

An admin app, or mobile response and Android OS app.

What business problems are you solving with the product? What benefits have you realized?

The ability to send emails through the software is great, I don't need to use gmail or outlook.

If I want to send emails to certain members, I can click on their names, pick a template or customize the email to them. I can also save the new template.

Sign in to G2 Crowd to see what your connections have to say about Zen Planner
Zen Planner review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Comprehensive and easy to use"

What do you like best?

I like how the dashboard was very easy to navigate. Everything was laid out very clearly. I don't schedule a large number of classes yes, but I can see that becoming a lot easier with an app like this. I appreciate the free trial which allows you to identify how useful the app could be to your company before any commitment.

What do you dislike?

Nothing I've noticed so far has been unappealing. The free trial lasts long enough for you to get an idea of what features you can utilize, or which features you don't need.

Recommendations to others considering the product

If you are needing to schedule a large amount of classes, this could significantly help keep you organized. The dashboard is easy to use and would work well for any number of staff members.

What business problems are you solving with the product? What benefits have you realized?

Helps plan classes better so I don't risk overlapping/scheduling issues. It helps me become more organized with my scheduling. It makes it easy to incorporate other staff members as well no matter how large of a company you have.

What Gym Management solution do you use?

Thanks for letting us know!
Zen Planner review by Lauren H.
Lauren H.
Validated Reviewer
Review Source

"Don't get mad, get Zen with Zen Planner."

What do you like best?

Their customer service is OUT OF THIS WORLD. Seriously, I've never been so pleased with a customer service experience in my life. And not just once but every. single. time. Their employees are well trained and extremely caring, professional, & personal. Add an easy-to-use software on top of it...amazing!

What do you dislike?

The setup process was a little complicated. But really, putting together all of that data, integrating a payment system, all that, it's nothing on Zen Planners end of things, it's just a bit of a task. I did wish the onboarding process was a little easier to get through, and that we could have access to replays of it instead of having to sign up for the onboarding process again if needed. I also believe you had to pay for a second onboarding experience. So when I left the gym and my replacement needed to learn the system, that made it a little difficult. I had to show her myself for the most part.

Recommendations to others considering the product

Use it! If you ever run into any problems at all, contact their customer support center. They are extremely fast, reliable, and helpful. Once you're in, be sure to play around with and utilize all the different settings, there is SO MUCH you can do with Zen Planner!

What business problems are you solving with the product? What benefits have you realized?

I loved the scheduling process, the ability to add and delete classes, events, and appointments super easily. Accepting payments, contacting members, signing waivers, all of that was solved so quickly and easily.

Zen Planner review by Peter G.
Peter G.
Validated Reviewer
Verified Current User
Review Source

"Zenplanner gets out of the way and looks good doing it."

What do you like best?

I assist my teacher in a lot of administrative things around the studio. We've used a few systems before, but this one is simple enough for him (a not very technical person) to use and understand. The more he uses it, the better he understands it, the more that he doesn't have to use it. It's great about getting out of the way, helping him track attendance and helping students register for classes so he can adequately plan capacity.

What do you dislike?

I wish the email sender had a "Code" mode so I can see (and break out of) the weird WYSIWYG stuff that sometimes happens.

More importantly, I really wish that I could take a particular report and export it as a CSV or XLS file, this way I could do some more advanced analytics on it.

Recommendations to others considering the product

It just gets set up and gets out of the way. You can use your existing payment processor, and you can import from your old service, or even import users from other lead capturing systems.

What business problems are you solving with the product? What benefits have you realized?

This helps non-technical users get into our system so we don't have to keep their demographics updated. The birthday emails are a cute addition and add a personal touch. The automation functions are great, and I really should leverage them more.

Zen Planner review by David N.
David N.
Validated Reviewer
Verified Current User
Review Source

"Zen Planner is amazing "

What do you like best?

Zen Planner is amazing. I used a couple of different well known registration systems before Zen Planner and they were both filled with bugs that caused their system to perform poorly at times. As a business owner, I want a product that will work as it is designed to work. I have not had problems with Zen Planner in this area.

Zen Planner is a great online registration system for people who are looking for a point of sales system that integrates scheduling. They also have widgets that you can add to your website that are user friendly. The system has phenomenal online resources for the clients, customizable data reporting and it integrates with email marketing systems like Mail Chimp, Overall, Zen Planner is a well put together program and I highly recommend it.

What do you dislike?

The check out section for products are in a different area than the memberships checkout area. It's not a big deal, but it would be nice if it was all in one section when you ring someone up.

Recommendations to others considering the product

Get Zen Planner

What business problems are you solving with the product? What benefits have you realized?

Online registration.

Zen Planner review by Lacee S.
Lacee S.
Validated Reviewer
Verified Current User
Review Source

"Pretty good with some hiccups. "

What do you like best?

I like the phone app feature. I also like the training they provide at the beginning of signing up.

What do you dislike?

There are a a lot of restrictions on things I wish I could do. Example: I can't have a free trial option as well as an option to pay $20 for a drop-in. Why would I need this? We do not charge a local that is looking for a new gym home a drop-in fee. An out-of-towner, on the other hand, is charged $20.

What business problems are you solving with the product? What benefits have you realized?

It's very easy for members to update their own payment methods, which saves us time having them do it themselves.

Zen Planner review by Rafael S.
Rafael S.
Validated Reviewer
Verified Current User
Review Source

"So far so good!"

What do you like best?

I started to consider switching from MB to ZP because their monthly fee suddenly skyrocketed. I checked out ZP because a friend of mine recommended it. I´ve just been on my first on boarding session and the support team has been excellent. They really know what they are doing. Besides the system looks a lot more robust and has many other features that other soft wares don´t have. I´m really looking forward to my second on boarding session and to start running my business with ZP. I´ll post again to let you know how it goes!

What do you dislike?

I can´t bill from my phone :( This feature is very helpful and I used it a lot with MB. I really hope ZP sorts this out as I was informed they would.

What business problems are you solving with the product? What benefits have you realized?

Tracking all important aspects of running a box basically

Zen Planner review by Kristin Q.
Kristin Q.
Validated Reviewer
Verified Current User
Review Source

"Happy Customer since 2009"

What do you like best?

Honestly, what I like best is the customer service. Whenever I need help, I get a real answer. It doesn't mater whether it's by phone, email, or the helpdesk. I get a quick, accurate, useful response. Zen Planner is committed to improving their product regularly, and they care about what their customers think. Obviously, I can't always get EXACTLY what I want, but when the product doesn't work they why expected, my account manager helps me understand how to work within the way the system is designed, and on occassion has helped streamline my business processes as a result.

The new staff app is awesome for taking attendance quickly, too. Looking forward to seeing how that grows.

What do you dislike?

I think that the appointment scheduling calendar could have a better interface both for the instructors and the users. There's a lot of redundant navigation when people want to book multiple appointments. However, I believe that an upgrade to the calendar is underway and coming soon.

Recommendations to others considering the product

I recommend Zen Planner to other martial arts schools all the time. I don't think there's another product out there that can do more or do it better, and I know none of them can beat ZP's customer service.

What business problems are you solving with the product? What benefits have you realized?

We use Zen Planner for most of the student management tasks of our business: track and collect payments for memberships (including auto-pay and auto-renew). Track rank progression, attendance, and class assignments. We allow students to register for special events and private lessons online as well. By 2017, we also plan to use the online store for our retail needs.

Zen Planner review by Kyle A.
Kyle A.
Validated Reviewer
Verified Current User
Review Source

"So far going great!"

What do you like best?

I like the ease of use of the software. I came over from another software company that wasn't nearly as easy to get set up. ZenPlanner set up is going a lot faster.

What do you dislike?

So far haven't found anything that I dislike.

Recommendations to others considering the product

Zen Planner is great to work with and very upfront. They want to make sure their software is a good fit for you instead of just trying to sell you. My initial contact wasn't 100% sure the software would be a good fit for me because of a couple things I needed to do. Ended up there are ways for me to do the things I need it to after going through a trail and talking to some other people.

What business problems are you solving with the product? What benefits have you realized?

Getting more organization in my company.

Zen Planner review by Michael I.
Michael I.
Validated Reviewer
Verified Current User
Review Source

"Zen Planner Is Awesome"

What do you like best?

We were with another company for over 10 years and every time they updated something something else went haywire. I love how easy the program is. We are still learning everything and how to use it. Everything seems to flow very nicely without extra work or programing The Support is awesome. Everytime I call everyone is very cheerful and ready to help. A couple of times that I called i spoke with Mary and she is very knowledgeable and helpful. As well as polite and professional.

What do you dislike?

I have not found anything yet that I dislike.

Recommendations to others considering the product

call support if you need help because they are very helpful

What business problems are you solving with the product? What benefits have you realized?

It will be easier to see our reporting. I will be able to know how many students i have in each program.

Zen Planner review by Cian L.
Cian L.
Validated Reviewer
Verified Current User
Review Source

"Intuitive software with a very helpful and friendly support staff"

What do you like best?

The integration of various tools into one single software package.

What do you dislike?

Some customization elements are a little tricky to implement - for example we wanted to use the "ranks" feature as more of a core feature but as it doesn't allow for skill based tracking.

Recommendations to others considering the product

It's a great platform that seems to only be getting better. There are a couple features missing (a tablet android app + functionality within both the staff and member app), but they seem to be constantly working on improving them.

What business problems are you solving with the product? What benefits have you realized?

This will be our first time with a integrated merchant account. Although we could have do things before it was far more cost prohibitive on the previous platform. This is already making payment tracking so much easier for us.

Zen Planner review by Bob G.
Bob G.
Validated Reviewer
Verified Current User
Review Source

"BEST Customer Service EVER"

What do you like best?

Anytime I have an issue and reach out to them they take care of it usually within a matter of an hour or faster. They have the best service, and attitudes in their customer service, that I have ever experienced anywhere.

What do you dislike?

Their calendar functionality needs to have some beefing up. A couple features such as reoccurring events for staff, on the backend, is needed.

Recommendations to others considering the product

Definitely give it a try and if you don't like it you can always go somewhere else, but I don't think you will want to after experiencing Zen.

What business problems are you solving with the product? What benefits have you realized?

The best part about it is that I have my members coming in every day checking in so we keep track of who's in our classes. We also use their payroll system which works tremendous. Our memberships and retell are very organized in the system and I couldn't think of another way to do it.

Zen Planner review by Administrator
Administrator
Validated Reviewer
Review Source

"Complicated to use"

What do you like best?

There are a million features and you can do almost anything you need. It works with accounting software by creating excel spreadsheets with any information you need such as receipt numbers, bill numbers, amounts before or after tax. Customer service is fast, they respond to any enquiry within 24 hours, if they can help with your situation by explaining, they will give detailed instructions including pictures to help resolve any issues.

What do you dislike?

Super complicated. It took nearly 6 months for me to feel comfortable and be able to do some of the most basic things such as updating the class schedules. It's basically for computer programmers, if you don't understand coding and in depth websites it will take you awhile to get the hang of it.

Recommendations to others considering the product

Search around for other programs first if you are just starting out, the ease of use will be more beneficial to you then trying to switch over a couple of years into it.

What business problems are you solving with the product? What benefits have you realized?

It gave financial reports so we could update our accounting software, kept track of payments and customer accounts. But, the benefits were no greater than other similar software.

Zen Planner review by Jenny W.
Jenny W.
Validated Reviewer
Verified Current User
Review Source

"ZenPlanner Has the Best Customer Support Team"

What do you like best?

I really appreciate that their preferred merchant services providers are so well priced! Saved us a great deal of money by switching to PaySimple (preferred provider through ZenPlanner). The API was really easy to get configured and connected. I think what stood out most, is that we pay for what we need - so it scales as we do. ZenPlanner's monthly subscription rates are fantastic, coupled with good rates for merchant processing we are in good shape! I was a MindBody Online customer for a while, but the functionality was definitely not as intuitive as ZenPlanner, and their customer support team was non-existent. I have not had many issues while using ZenPlanner, but if the occasion arises, I can expect a prompt, courteous, and knowledgeable response. Overall, switching to them and obtaining their service was the best decision we have made when it comes to tracking and streamlining our processes.

What do you dislike?

That the "studio" is not an app available for our instructors. The kiosk app is wonderful for students to use at the reception desk, however, our instructors work with many students individually and having the studio available as an actual mobile application would be super helpful instead of just the mobile-responsive site.

Recommendations to others considering the product

Be okay with the studio not having an application, but they make things so much easier - from storing and signing waivers and gym rules, to actually migrating your database data from other providers, their service is top notch. Truly cannot sing their praises loud enough.

What business problems are you solving with the product? What benefits have you realized?

We solved the bleeding that was happening with merchant processing from TransFirst. The ability to reach a human being on the support team is in and of itself highly valuable. All in all, it meets our needs and then some.

Zen Planner review by Lynne Archambault M.
Lynne Archambault M.
Validated Reviewer
Verified Current User
Review Source

"User friendly!"

What do you like best?

They aim to please and really walk you through any questions and offer solutions and ideas for best ways to accomplish something.

What do you dislike?

Haven't come across anything I would say that I dislike, honestly, but, then again, I don't really have anything to compare it to.

Recommendations to others considering the product

If you can't figure out how to do something, ask! Lots of times they'll help you figure it out and if it's not something they can do, frequently they'll say "You bring up a good point and we'll put that forward for consideration in the next upgrade".

What business problems are you solving with the product? What benefits have you realized?

Growing an existing business that really fell by the wayside. The previous owner took her eye off the ball and lost instructors and customers. I don't think she used ZP to it's full potential either. I feel that I really benefit from the ability to activate emails based on certain customer actions and keep track of attendance, membership, reschedule classes, and emails, etc. etc. etc. It's really a Godsend. I run another fitness business which is a franchise operation, so the data base is not my choice. I wish we could use ZP for our business needs there b/c it would really make like so much easier.

Zen Planner review by Lee P.
Lee P.
Validated Reviewer
Verified Current User
Review Source

"Zen Planner is amazing!"

What do you like best?

In short, all of the functionality of our CRM is tied directly to payments and attendance for customers. It is very easy to use. They take our suggestions for changes and actually make them. The team behind the product is wonderful as well. Even if we have the rare issue and it happens to be on a weekend, we still get an immediate response.

What do you dislike?

There are a few things that are duplicative and certain areas that aren't exactly what we would like for our vertical. Each time we think of an area of improvement, the ZP team is able to assist us to make it awesome in a future release.

Recommendations to others considering the product

We looked at every product on the market and Zen Planner easily fits our needs including price. It was a no brainer to incorporate the ZP team in to our world. We will be clients for life.

What business problems are you solving with the product? What benefits have you realized?

Zen Planner saves us at least 8-10 hours of employee time per week. That alone is enough to keep us a customers for life. The cost savings on this alone is brilliant not to mention the integration and ability to have the entire staff on one platform.

Zen Planner review by Miguel J.
Miguel J.
Validated Reviewer
Verified Current User
Review Source

"Great Software"

What do you like best?

It is a robust system that has everything I need without being complicated.

What do you dislike?

Unable to edit default reports. Requires you to make a new one.

Recommendations to others considering the product

I have been in the software industry for 8+ years in a sales, biz dev and operations role. I have also beta tested the products we released. Zen Planner is a great software for the fitness industry. There are no down times and have planned update release times to ensure that it does not interrupt operations. It is easy to use and has most, if not all information needed to properly operate your fitness business.

What business problems are you solving with the product? What benefits have you realized?

Reporting. Knowing our numbers is essential to running our business.

Zen Planner review by Chris E.
Chris E.
Validated Reviewer
Verified Current User
Review Source

"Every base covered"

What do you like best?

The data storage - it can record anything and everything, and then report on it for you.... and if it can't report it, you can extract to a worksheet for further detailed reporting.

Also the automation and email communication templates are great - so flexible. Plus it does all the 'must haves' too!!

What do you dislike?

Nothing really.... only that there are features that could be added that would improve it more, I.e. workout tracking that recorded two variables and a calculation, like run time and distance then calculate pace and track it.

Recommendations to others considering the product

Be prepared to invest in it... The return is awesome!!! I love it!!

What business problems are you solving with the product? What benefits have you realized?

More flexibility than my previous software, consolidated the use of two different systems.

Zen Planner review by John H.
John H.
Validated Reviewer
Verified Current User
Review Source

"Best IN the Business"

What do you like best?

I've been using Zen Planner to manage Rocky Mountain Self Defense & Fitness since 2010. They are great! I've used a lot of other systems over the years and they are great from Tech support to adding features we request. The plat form is easy to use and our students love the member portal.

What do you dislike?

There is really nothing I dislike. Maybe uploading photos to members profile, but that is partly a phone issue

Recommendations to others considering the product

It was a great move for us, We have grown so much since starting with Zen planner. It has made things a lot easier for us

What business problems are you solving with the product? What benefits have you realized?

Billing, Member tracking and retention, pro shop sales you name it they do it an we use it

Zen Planner review by Doug O.
Doug O.
Validated Reviewer
Verified Current User
Review Source

"Waited far too long to switch to Zen Planner!"

What do you like best?

Zen Planner is powerful, and yet very intuitive and easy to use. The on-boarding sessions and support are fantastic, but even just using the on-line support site is user-friendly. (The only set-up and data import issues encountered were because I did not follow the steps correctly, definitely not an issue with Zen Planner!) The interface is very clean and user-friendly. Everything just seems to work together, unlike some other competing products that seem more of a collection of separate parts that were "forced" together.

What do you dislike?

Haven't found anything yet. Implementation is still relatively recent.

What business problems are you solving with the product? What benefits have you realized?

Small, independent fitness club. Replacing previous software. Time savings significant with move to Zen Planner, along with large increase in functionality.

Zen Planner review by StacyRae M.
StacyRae M.
Validated Reviewer
Review Source

"I LOVE Zen Planner!"

What do you like best?

I have been a personal trainer for over 30 years now and have been using the old fashion pen and paper system for my studio. When I decided to expand and knew that I needed to become more organized & up to-date with my business on many levels I started to research different soft-ware companies that I thought would be a good fit. I started with one company ( not necessary to use the name), but discontinued it after being very over-whelmed and exhausted trying to figure it out. Then one day while I was on Face book I saw an ad for Zen planner and got very excited and called them. I started with a trial and then decided to give it a try. I then attended a personal training convention and they had a booth there and after speaking with one of the reps for Zen planner I knew I had made the right choice for my business. What I like most about Zen planner is the AMAZING customer service. They have the most well trained employees that take the time to explain everything to you to make sure your business is running smoothly with the software. They are patient, kind and never seem to get frustrated with me when I call with an issue. Then they follow up with a email explaining how to fix the problem if it should arise again. Since I started Zen planner my business runs smoother, is more organized and I am able to get all my clients on auto-pay. I still have yet to figure out all the in's and out's of the software but I know i made the right choice with choosing them for my business.

What do you dislike?

Not to much to say here....one suggestion I do have is to get the re-occurring clients feature to be working consistently. For example, if I have a client who trains every Tues/Thurs at 6 am and is a regular at that time slot then I shouldn't have to keep scheduling them every week or month if they are in a year membership. So clients are fine and for some reason some others are not. I have brought that to their attention and I believe they are working on it. I hope so!:-)

Recommendations to others considering the product

It is a great software system, easy to learn and a must for your business to be up-to date with what you need to do.

What business problems are you solving with the product? What benefits have you realized?

I am solving scheduling issues as well as payment issues. I now have all my clients on auto-pay and so i get paid with most of my clients on the 1st of every month therefore I can forecast my income and plan better for my business.

I have benefited being more organized and also being able to run monthly reports. The software provides auto-mated emails for friendly reminders for workouts, events and up-dated credit card changes. That is very helpful and in some ways acts as a admin for me as well.

Zen Planner review by Lauren H.
Lauren H.
Validated Reviewer
Verified Current User
Review Source

"Zen Planner is AMAZING!"

What do you like best?

Zen Planner has the BEST customer support I have ever experienced. They are quick to reply and they quickly and efficiently solve every issue.

What do you dislike?

There is nothing that I've disliked about Zen Planner.

What business problems are you solving with the product? What benefits have you realized?

Recently I noticed I had set up a membership options with some incorrect settings. I fixed it but wanted to verify that it was now set up correctly to avoid any issues. Zen Planner quickly got back to me and informed me that everything was correctly in place.

Zen Planner review by Iris-Sibya M.
Iris-Sibya M.
Validated Reviewer
Verified Current User
Review Source

"Great Student Management Software "

What do you like best?

As a multi-art school zen planner allows you to assign rank and track rank in as many arts as a student participates in.

What do you dislike?

I would like to have a prospect calendar where I can have a calendar view of all prospects that i need to contact.

Recommendations to others considering the product

It is easy to use and the reporting is easily customizable for anything you need.

What business problems are you solving with the product? What benefits have you realized?

I have to spend less time checking student accounts for delinquents, renewals, and prospects status because it all shows up in my customized dashboard.

Zen Planner review by Kris C.
Kris C.
Validated Reviewer
Verified Current User
Review Source

"Excellent Software & Staff"

What do you like best?

If I ever have a question I can always get immediate support and I always get suggestions to make my processes more efficient.

What do you dislike?

Not being able to remember the names of all the super helpful team members. There are so many!

Recommendations to others considering the product

Make Althe switch as soon as possible. You will not regret it.

What business problems are you solving with the product? What benefits have you realized?

Prospect flow was a big issue and Chris helped me implement an almost completely automated process that does the majority of the work for me!

Zen Planner review by Robb B.
Robb B.
Validated Reviewer
Verified Current User
Review Source

"Zen planner staff and service is great"

What do you like best?

Very responsive staff. If they don't know an answer they get back to you with one quickly.

The product features are great and easy to use.

What do you dislike?

The number of hoops I've had to jump through to set up automatic billing for my students, I've had to send and resend documents and information to various entities to set up a merchant account for credit card processing.

What business problems are you solving with the product? What benefits have you realized?

Marketing , sales , organization , retention....

Zen Planner review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"How Software Can Help You Towards a Better Workout"

What do you like best?

The ease i n which Zen describes procedures to use in your work out

What do you dislike?

Actually i didn't dislike anything at all

Recommendations to others considering the product

each individual or group must evaluate the results they are looking for and the time period in which they hope to achieve it. They also must determine if the people will take the time to understand what Zen is looing to achieve and give it the time to work.

What business problems are you solving with the product? What benefits have you realized?

If you can get the person to go over what Zen is trying to put forward they will see that they will have many benefits that they didn't have before, because it makes sure they slow down and follow a set pattern rather than going helter skelter thru their routine.

Zen Planner review by Lou H.
Lou H.
Validated Reviewer
Verified Current User
Review Source

"Best Fitness Software"

What do you like best?

Very very easy to use and understand. If I do have a question or problem the customer service reps at Zen are AWESOME, so very helpful and polite. Zen Planner is one of the Best decisions I ever made for my gym.

What do you dislike?

I haven't experienced anything that I don't like about Zen

Recommendations to others considering the product

I highly recommend using Zen Planner. It has simplified the management of my gym. So easy to understand and use.

What business problems are you solving with the product? What benefits have you realized?

My previous software was complicated and hard to navigate. Zen Planner is sooo user friendly!! LOVE IT!!

Zen Planner review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Reliable and Simple Customer Management System"

What do you like best?

I receive great service. So, if I encounter any issues or if I have questions I am quickly able to get a customer service rep who is well trained to help me find a solution.

What do you dislike?

It's hard to find things that I don't like but I would love to see the retail kiosk and the WOD tracker continue to improve.

What business problems are you solving with the product? What benefits have you realized?

The system makes it so easy for me to keep track of memberships and analyze new member trends as well as lost member issues. Most important is that I never have a system related issue that affects billing or collections.

Zen Planner review by Sara C.
Sara C.
Validated Reviewer
Review Source

"It took some time to grow on me but now, I really like it!"

What do you like best?

I love the customer support. They are so patient and take their time dealing with any question I have and don't make me feel stupid!

What do you dislike?

The start up of transferring all my info over to a new system was not fun at all. The customer support was great but change is hard and re-learning a new system too. It took time but now it is much easier to understand and navigate.

What business problems are you solving with the product? What benefits have you realized?

Having consistent payments, reports, being able to keep up to date on all of our members attendance, birthdays and easy access to their info!

Zen Planner review by User
User
Validated Reviewer
Review Source

"easy to use "

What do you like best?

It was very easy to input our coach's schedules and our clients. It was nice being able to check in our athletes with out needing additional help. The reporting tool is also very helpful.

What do you dislike?

When we began to use it we ran into a few glitches and our kiosk was down a majority of the time, since then there has been a lot of changes and things are running smoothly now.

What business problems are you solving with the product? What benefits have you realized?

Auto billing and renewals for our clients. It was a task for our sales manager but with the help of ZenPlanner we were able to take a bit off of their plate.

Zen Planner review by Adam P.
Adam P.
Validated Reviewer
Review Source

"Zenplanner review "

What do you like best?

Availability to respond to questions is a plus.

What do you dislike?

Complexity of simple tasks, inability to create specific items for our business. Having to receive an automated email every time you contact support.

Recommendations to others considering the product

If you are running a huge business with multiple classes/options this might be the best plan for you. If you are running a small to mid level martial art program with only 2 membership options (full and part time) it might be a bit overkill in some areas and not helpful in others.

What business problems are you solving with the product? What benefits have you realized?

Membership management/billing.

Zen Planner review by Timothy L.
Timothy L.
Validated Reviewer
Verified Current User
Review Source

"Zen Planner Review"

What do you like best?

Ease of use, end user interface and customer support.

What do you dislike?

Takes a little time getting familiar with the administrative functions of the software.

Recommendations to others considering the product

You must check it out!

What business problems are you solving with the product? What benefits have you realized?

Better customer interface, workout tracking, client tracking, and better interaction with clients are all issues being resolved with Zen Planner.

Zen Planner review by Catherine T.
Catherine T.
Validated Reviewer
Verified Current User
Review Source

"Awesome"

What do you like best?

The people and customer service. They aren't so helpful with the onboard calls it makes it Ann easier process

What do you dislike?

Just that there's so much to learn but it's good it means it offers so many options

What business problems are you solving with the product? What benefits have you realized?

Reports, 'embership retentions and new membership sales

Zen Planner review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Easy to use, but too many options for my small studio. Lots of clicking."

What do you like best?

Makes auto pay easy, tracking of clients,

What do you dislike?

Too much clicking, and you have to use an internet connection to use it

The client database should be able to be accessed when not online.

Recommendations to others considering the product

Make sure you have internet access

What business problems are you solving with the product? What benefits have you realized?

Emailing options for expiring client programs is awesome...lets you know when you have to check with a client for payment.

Zen Planner review by ricki s.
ricki s.
Validated Reviewer
Verified Current User
Review Source

"great booking solution"

What do you like best?

Great booking system with professional costumer service

What do you dislike?

Too expencive to use their payment solution, paysafe.

What business problems are you solving with the product? What benefits have you realized?

Statistics, payment and booking

Zen Planner review by Adam Middlesworth F.
Adam Middlesworth F.
Validated Reviewer
Review Source

"Better than MindBody"

What do you like best?

I like how I was able to use the software without all the complications I had to deal with with MindBody.

What do you dislike?

The price point wasn't worth the value of the product.

Recommendations to others considering the product

If you're using MindBody, switch to ZP immediately.

What business problems are you solving with the product? What benefits have you realized?

I moved from MindBody to ZenPlanner and ZP is MUCH easier to navigate.

Zen Planner review by Cody W.
Cody W.
Validated Reviewer
Review Source

"Easy planner for integrated lifestyle"

What do you like best?

The ability to schedule and plan in the app is great. Even knows when you have different accounts without setting up

What do you dislike?

Nothing. This app is that great. Even password recovery is easy

What business problems are you solving with the product? What benefits have you realized?

Ability to schedule my whole day and for clients without any hiccups.

Zen Planner review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Easy to use - frequent updates"

What do you like best?

Easy for clients to use but many updates

What do you dislike?

The many updates are frustrating and when you exit out of the app you have to reload the entire application each time.

Recommendations to others considering the product

Easy to use but sometimes annoying for users.

What business problems are you solving with the product? What benefits have you realized?

Allows users to schedule and track their training

Zen Planner review by Kristina L.
Kristina L.
Validated Reviewer
Review Source

"Easy"

What do you like best?

I can reserve and cancel classes at anytime

What do you dislike?

If a class has passed since opening the app I have to restart it for the app to refresh or it crashes

What business problems are you solving with the product? What benefits have you realized?

Able to book a spot without a ton of time

Zen Planner review by Gina G.
Gina G.
Validated Reviewer
Review Source

"My experience with Zen."

What do you like best?

The Zen Planner staff is extremely professional and knowledgeable.

They are usually always available and if they are not they will call back promptly. They offer everything I could possibly need!!

What do you dislike?

There's nothing I could think of right now.

Recommendations to others considering the product

I highly recommend!

What business problems are you solving with the product? What benefits have you realized?

I now have members on auto bill pay and reoccurring monthly membership fees among other very important reoccurring monthly tasks.

Zen Planner review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"Comparatively better, but doubtfully the best"

What do you like best?

Easier to navigate than other software management

What do you dislike?

Some things are less efficient than other softwares. The staff app is lacking scheduling as an option. Very inconvenient

What business problems are you solving with the product? What benefits have you realized?

Batch updates are easy/convenient and saves time over individually fixing problems (such as financial e.g.)

Zen Planner review by Administrator
Administrator
Validated Reviewer
Review Source

"Good not great"

What do you like best?

I love the all in one place to manage merchandise, memberships, workouts and track member attendance

What do you dislike?

The app is unavailable an inconvenient amount of times without any notice, both to members and to staff. The website version is hard to navigate and functions are unclear

What business problems are you solving with the product? What benefits have you realized?

The ability to track class size and attendance along with processing all payments in one place is convenient

Zen Planner review by User in Alternative Medicine
User in Alternative Medicine
Validated Reviewer
Review Source

"Zenplanner for gym membership management and scheduling"

What do you like best?

Easy interface and faceboard feature for log-in, reservation and check in process, billing/management

What do you dislike?

Sometimes the iOS app is slow to load/log-in

Recommendations to others considering the product

If you run a gym, spa, or other health and wellness services zen planner is easily adaptable to this. Great for yoga studios, martial arts studios, and fitness centers

What business problems are you solving with the product? What benefits have you realized?

management of a large group 80+ members with different membership fees/programs as well as managing staff

Zen Planner review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"ZenPlanner rocks!"

What do you like best?

Fantastic customer service! The software is also very easy to use and set up.

What do you dislike?

There are a couple of minor limitations, but they will often find a good work around.

Recommendations to others considering the product

If you have a martial arts school, fitness gym, or cheer gym, ZenPlanner will make everything easier to manage!

What business problems are you solving with the product? What benefits have you realized?

Easy to track stats for prospects from opt-in through membership. Also great for tracking attendance and rank advancements.

Zen Planner review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Works functionally"

What do you like best?

I like that it doesn't make a lot of errors and very ltitle down time.

What do you dislike?

I'm not thrilled with the look of the widgets, the limitations of the app or some of the quirks when it comes to autopay accounts.

Recommendations to others considering the product

Relative to what's available, zenplanner is a decent option.

What business problems are you solving with the product? What benefits have you realized?

This works well as an online billing system and class scheduler. I appreciate that apps are avariable for both clients and staff.

Zen Planner review by Administrator
Administrator
Validated Reviewer
Review Source

"Solid member software"

What do you like best?

Fairly easy to use. Great support.

It gets the job done and has a TON of great features.

What do you dislike?

They are missing a few helpful things. For example, you can't add a discount on a membership for the first month.

The automations also lack customization.

They are pretty unwilling to make changes for customers.

The member app, studio website, and staff app do randomly different things.

What business problems are you solving with the product? What benefits have you realized?

It's streamlined my billing and membership functions.

Zen Planner review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Awesome"

What do you like best?

Everything is under the one roof, from workout tracking to payments

What do you dislike?

how our iPad automatically signs out of the checking kiosk

Recommendations to others considering the product

Love having ZP on my staffing team.

What business problems are you solving with the product? What benefits have you realized?

huge time saver

Zen Planner review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"zenplanner review"

What do you like best?

not one specific things about the platform, rather multiple different parts of the platform. which makes so much easier about managing files, medical info, 1RM, info similar to that.

What do you dislike?

all workouts I write for class and PT clients and active on the member connect website; can be viewed by anyone. this is very disappointing to me. I believe that only ACTIVE members should be able to view this.

What business problems are you solving with the product? What benefits have you realized?

PAPERLESS!!!!!

Zen Planner review by Kristen C.
Kristen C.
Validated Reviewer
Review Source

"Good product a little cumbersome "

What do you like best?

It handles my client management as well as my retail store pos.

What do you dislike?

ioad kiosk needs expansion. Doesn't accept cash or allow for discount codes

What business problems are you solving with the product? What benefits have you realized?

New yoga studio

Zen Planner review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Misses the mark, but could be great."

What do you like best?

We love the many features it has to offer and the help support has been great.

What do you dislike?

Lots of glitches, system updates incorrectly, random charges on accounts. There appear to be some bugs that still need to be worked out.

What business problems are you solving with the product? What benefits have you realized?

Membership, class schedule, attendance, payment, you can do everything through ZP.

Zen Planner review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very User Friendly"

What do you like best?

We use this software for customer management and find it very easy to navigate.

What do you dislike?

Sometimes the payment systems and reasons for cards not going through are ambiguous.

What business problems are you solving with the product? What benefits have you realized?

Customers are kept all in one place. Autopay and the ability to rerun failed payments have been a blessing.

Zen Planner review by Administrator
Administrator
Validated Reviewer
Review Source

"great product great service"

What do you like best?

Really good and fast costumer service. Zen Planner is always there, when I need help.

What do you dislike?

I would appreciate that if I could make a box for registration of codes for my groupon members.

Recommendations to others considering the product

Best service ever.

What business problems are you solving with the product? What benefits have you realized?

Much easiere to register my members, tracking, and sending automatic mails. Less administration.

Zen Planner review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"quick professional service"

What do you like best?

Support is prompt and helpful. They often are aware if Ihad a similar issue and remind me of what I have to do in a way that makes me not feel stupid.

What do you dislike?

Times out too quickly, text messages go out to late at 12:00am

What business problems are you solving with the product? What benefits have you realized?

client billing and memberships

Zen Planner review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Very happy with Zen Planner"

What do you like best?

Great support team, everyone I have spoken with has a passion for helping business owners grow their gyms, love them!

What do you dislike?

Nothing, I am very satisfied with Zen Planner

What business problems are you solving with the product? What benefits have you realized?

My husband and I just opened our first BJJ Academy

Zen Planner review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Great for small gyms! "

What do you like best?

Easy to use, visually pleasing, can pre program a months worth of workouts.

What do you dislike?

Information doesn’t transfer well across multiple locations

Recommendations to others considering the product

Make easier to transfer information to other locations

What business problems are you solving with the product? What benefits have you realized?

Great customer service

Zen Planner review by User
User
Validated Reviewer
Review Source

"Reliable"

What do you like best?

Reliable way to organize fitness needs. Responsive to all devices when I’m on the go.

What do you dislike?

Ability to sync more apps would be helpful

What business problems are you solving with the product? What benefits have you realized?

Organization of tasks

Zen Planner review by Administrator in Sports
Administrator in Sports
Validated Reviewer
Review Source

"Zen Planner"

What do you like best?

Nice to have every thing all in one product.

What do you dislike?

ZP's focus is mainly on app creation rather than overall system

What business problems are you solving with the product? What benefits have you realized?

none.

Kate from G2 Crowd

Learning about Zen Planner?

I can help.
* We monitor all Zen Planner reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.