Zendesk Chat

(233)
4.2 out of 5 stars

Zendesk Chat’s live chat solution helps businesses increase sales conversion by engaging important leads on their websites.

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Zendesk Chat Features

Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

92%
(Based on 145 reviews)
Notifications

Delivers notifications to both sides of the conversation.

89%
(Based on 146 reviews)
Targeted Emails

Sends automated emails to further engage clients and potential clients.

84%
(Based on 83 reviews)
In-App Messaging

Allows for live chat to be enabled within the app for customer help.

90%
(Based on 103 reviews)
Internal Use
Customization

79%
(Based on 118 reviews)
Conversation Archiving

Archives conversations in a separate location for later reference.

87%
(Based on 128 reviews)
Lead Development

Enables employees to denote potential customers.

82%
(Based on 85 reviews)
Knowledge Base

Establishes a knowledge base for employee reference during conversations.

86%
(Based on 107 reviews)
Team Inbox

Provides a central location for help requests, helping employees respond sooner.

87%
(Based on 102 reviews)
Customer Profiles

Allows for the creation of profiles for contacts and customers.

85%
(Based on 96 reviews)