Zendesk Chat

4.2
(237)

Zendesk Chat’s live chat solution helps businesses increase sales conversion by engaging important leads on their websites.

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Zendesk Chat Features

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

92%
(Based on 148 reviews)

Notifications

Delivers notifications to both sides of the conversation.

89%
(Based on 149 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients.

84%
(Based on 84 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

89%
(Based on 105 reviews)

Internal Use

Customization

79%
(Based on 120 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

87%
(Based on 130 reviews)

Lead Development

Enables employees to denote potential customers.

83%
(Based on 86 reviews)

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

87%
(Based on 109 reviews)

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

87%
(Based on 103 reviews)

Customer Profiles

Allows for the creation of profiles for contacts and customers.

85%
(Based on 98 reviews)