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Zendesk Support Mobile App Ratings

iOS Zendesk Support App

Zendesk

20
Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)

Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

*Ratings and description from App Store
Android Zendesk Support App

Zendesk

3711
Description


Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for Android. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your tablet, the Zendesk mobile app will be there for you, so you can provide great service for your customers. With Zendesk for Android you can:• Access all your support ticket views• View all support ticket events and notifications• See a real-time list of activity on your tickets• Search support tickets and knowledge base articles• View and update comments, CCs, tags, and ticket fields• Get push notifications on ticket updates• Apply predefined responses, or macros, to tickets containing frequently asked questions• Easily bookmark a ticket for future reference• Upload and view attachments on tickets• Take a photo and attach it to a ticketZendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

*Ratings and description from Google Play Store

Zendesk Support Mobile App information is gathered from both the Google Play Store as well as the App Store.

You can see the postings on their respective sites:

  • iOS Zendesk Support App — Zendesk
  • Android Zendesk Support App — Zendesk