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Zendesk Support Pricing

Zendesk Support pricing & plans
PriceDescriptionFeatures
Essential $5 /month -Unlimited email addresses -Twitter and Facebook channels -Basic knowledge base -Web Widget & Mobile SDK -Agent Macros
Team $19 /month -Branded Help Center -Customer portal -Business rules -Performance Dashboards -Public Apps Marketplace
Professional $49 /month -Community forums -Multilingual content -Business hours & SLAs -CSAT surveys -Insights analytics -Custom private apps
Enterprise $99 /month -Custom agent roles -Multibrand support -Ticket Forms -Multiple schedules -Hourly Insights analytics -Launch Success Program -Auditing & admin controls
Pricing information for Zendesk Support is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk Support must be conducted with the vendor.
Free Trial is available

User-Reported Pricing Data

Perceived Cost

Based on 5733 reviews across 33 products

Reviewers rank Zendesk Support in the 72nd percentile for cost in the Help Desk category
Customer Discount

Based on 207 reviews

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Zendesk Support Pricing

Zendesk Support Features

  • Workflow
  • Response Automation
  • SLA Management
  • Attachments/Screencasts
  • Ticket Collaboration
  • Ticket creation user experience

Zendesk User Ratings

8.6
Ease of Use
Average: 8.6*
8.4
Quality of Support
Average: 8.5*
8.2
Ease of Setup
Average: 8.6*
* Help Desk Category
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