I love how easy it is to to navigate throughout the software.
I love the interface
The user UX is top notch
It has a intuitive User interface
I like how clean the font is on the application
I love how I can just log in and start my work on tickets
Zendesk offers great support on their software
The software is very quick at updating and getting around in the application
The knowledge base is very extensive for a support application
I love how all users can see each other update their tickets
I love how we can use macros on our tickets
Zendesk also offers a huge app directory that will definitely come in handy
I love that the apps are free
It 's not easy to implement a HTML signature
Not enough customization in the software provided
It doesn't have the ability to see other users active on a particular ticket
I would highly recommend this to all helpdesk users that want fast and simple interface
Zendesk offers a nice interface to managing tickets.
We solve issues with media across different Vendors.
We use Zendesk to manage all our tickets and correspondents
The biggest benefit of this software is how easy and fast we can solve tickets.