Zenoti

(8)
3.9 out of 5 stars

Zenoti is a cloud-based business software for spas, salons and medi-spas that alloes to manage all aspects of business from managing appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales.

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Showing 8 Zenoti reviews
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Zenoti review by <span>Chris K.</span>
Chris K.
Validated Reviewer
Review Source

"Product is an A, great right out of the box; but their Support is A++."

What do you like best?

Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

What do you dislike?

The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly.

Recommendations to others considering the product

Small learning curve, but once you "get it" it is great and their support team is first class.

What business problems are you solving with the product? What benefits have you realized?

We wanted an easy and efficient total-salon solution - everything from inventory and sales to services and scheduling. ZENOTI has been easy for our team to learn and has consistently worked to make upgrades to the product so it is always getting better!

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Zenoti review by <span>Jessica R.</span>
Jessica R.
Validated Reviewer
Review Source

"Zenoti "

What do you like best?

The awesome thing about Zenoti is that you have a customer service representative a few clicks away. The program is easy to use but if you do have an issue someone on the zenoti team will help via instant messaging. They are always friendly and helpful.

What do you dislike?

I have no complaints about this program. Every thing is organized and easy to use.

What business problems are you solving with the product? What benefits have you realized?

I like how intuitive everything is when using Zenoti. When you are looking to find something for a client I never have any problems finding what I need.

What Spa Management solution do you use?

Thanks for letting us know!
Zenoti review by <span>Kendra P.</span>
Kendra P.
Validated Reviewer
Verified Current User
Review Source

"Decent Program"

What do you like best?

That i can be viewed from a computer or a phone

What do you dislike?

That some of the features are more difficult to use when used from a phone

What business problems are you solving with the product? What benefits have you realized?

Scheduling

Zenoti review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Zenoti"

What do you like best?

the ability to ask questions to live customer service, ease of checkout

What do you dislike?

it's a fairly new software to me, and I am still unfamiliar with everything. payroll processing reports are difficult to find/utilize

Recommendations to others considering the product

This software is ideal for the spa industry. I am fairly computer savvy, therefore I found Millennium fairly easy to use but my employees struggled with is daily. Zenoti is much easier to utilize and navigate. My employees already feel comfortable using it and it has been less that a week since we started.

What business problems are you solving with the product? What benefits have you realized?

organizing clients history, usage, payments.

Zenoti review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Pretty Good, Needs Some Work"

What do you like best?

I like how the schedule is setup to see.. makes it very easy.

What do you dislike?

Some of the new updates with memberships are frustrating and cause more time to schedule appointments.

Recommendations to others considering the product

Try it. Works wells. User Friendly.

What business problems are you solving with the product? What benefits have you realized?

The Little Zenoti Helpers That Are Always There Help Us So Much When A Manager Is Not On Site.

Zenoti review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Zenoti"

What do you like best?

easy to make an appt for patients and prepare the employment schedule

What do you dislike?

There are glitches in our account and many times our customer support person is unhelpful

Recommendations to others considering the product

not very pleased with this product thus far

What business problems are you solving with the product? What benefits have you realized?

Making it easy to make a schedule of appointments with an organized view. It’s nice to have it readily available on their app when I’m not at work

Kate from G2 Crowd

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