0.0 out of 5 stars

Digital marketing messaging platform

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TERRIBLE! In a nutshell

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What do you like best?

Not a lot if I'm really honest. Nothing works the way it should and it's incredibly expensive even for a standard CRM & email platform.

What do you dislike?

The amount of ongoing bugs within this system has gone beyond a joke. There is a clear issue of coding and they seem to not be bothered to address it, but to push you onto the new platform update for more money of course.

To give a specific example of a bug, I added an AB variant on a recurring campaign, it errored and the developers couldn't find out the problem for over a month. I was then told that the issue was the combination of an automated campaign together with an a/b test? Yes, that's right. It's not just this but the support and account management is slow to respond and don't have a level of attention to detail I'd expect from a standard platform (let alone one that costs so much). I'm constantly having to chase for updates, proposals, fixes - NIGHTMARE! Please just don't!

Recommendations to others considering the product

Don't do it! Simple. I really don't give feedback like this usually but I've had such a painful time with them I really wouldn't want anyone to spend money and time with this platform.

What business problems are you solving with the product? What benefits have you realized?

None, seriously...I cannot think of any!

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Kate from G2 Crowd

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