2 specific things: the accounting features, from basic to complicated, are not only so easy to use, but ZipBooks' customer service is impeccable; they respond very quickly and go the extra mile to help sort out any issues I may have. I can even access the entire site from my Android.
Accounting features. I am by no means an accounting expert and that is why I love ZipBooks. I run my own solo law practice and everything from time, client and matter tracking, to tracking business expenses, to the most important, billing, is all there in a very accessible format. The best part about ZipBooks' accounting features is that you don't have to be an accounting expert in order to just get to the basic features and needs; all other accounting software I have tried were bloated, overly-complicated and proved to be very difficult to get to even my most basic needs. ZipBooks is simple, the most basic accounting features are all front and center, but if you require more advancing accounting, they've got that too. I don't want to screw around with some overly-complicated system, that costs and arm and a leg, and takes me double the time to do what I need to get paid. Oh, and ZipBooks' features aren't only easy to navigate, but the graphics of the entire site are fantastic, as well.
Customer Service. As I mentioned before, I am not an accounting expert; I'm a 33 year old attorney who started a solo practice from scratch and have no accounting experience but for basic accounting skills. I know what I need to keep track of in order to get paid, but filling in all of that middle in between the first and final step, is where I sometimes need help. ZipBooks is not just easy to use, even for me, but when someone with my experience needs a lot of help understanding how to appropriately enter expenses, and receivables, etc., so that I can keep track of whether my practice is doing good or not by reading my financial report (which ZipBooks also does), ZipBooks customer support is diligent and exceptionally patient with me every time I reach out to them with what is probably a stupid question to someone answering the phones at Quicken. I have lost track of the amount of hours Karin and Emily have spent with me via chat scouring over my entries and transactions that I have unintentionally entered incorrectly, all to get me, a free-subscription customer (at the time), with accurate books. Not only are they diligent, but they're extremely patient with me as well, even as I make unsolicited recommendations on how to upgrade their software.
- Ease of Access to Accounting Features;
- Simplified Invoicing;
- Simplified Client/Matter tracking;
- Simplified Time and Expense Tracking;
- Accepts Credit Card Payments from Clients;
- Emails Invoices instead of requiring paper and mail;
- Customization of Invoices with logos, etc.;
- Automatic Payment Reminders can be set up to be emailed to clients;
- Automatic Invoice/Bill Tracking for late-paying clients;
- Transfers payments to connected banks;
- Customer Service is incredible;
- Customized Finance Reports;
- Easy to Understand Accounts Receivable; and
- Great-looking Website.
A much better and accessible ability to track time and client expenses, which in turn allows me to get invoices out to clients much quicker. I can email invoices to clients which allows me to stop incurring business costs on paper and postage. ZipBooks sends automatic reminders to clients who have invoices outstanding based on the customized rules I've set up, allowing me to get paid sooner. ZipBooks allows me to add my logo to invoices, which allows me to look more professional to my clients. ZipBooks compiles all of my invoiced "sales," expenses, etc., and allows me to view a customized financial report based on accrual or cash basis, which allows me to pinpoint ways to improve upon either my business spending, client retention, and affords me the opportunity to make my business more successful. ZipBooks allows clients to pay invoices via credit card payments and allows clients to view their invoices via a link, which allows them to pay sooner and I, in turn, am paid sooner. Any time I fall into issues with my reports or transactions, or anything really, ZipBooks customer service is there to patiently and diligently investigate and resolve any issues I'm having, or just help explain some of the basic and even advanced accounting skills and terminology, which allows me to be more successful and spend less time figuring it out on my own.
All-in-all, I have three goals in operating my law practice; provide exemplary legal services to clients, get paid for those services, and continue to expand/grow. ZipBooks, by all of the information earlier-provided, most definitely helps make those goals happen much quicker than any other accounting or time-tracking software I've ever encountered.