What do you like best?
Cheapest solution for remote support of a large quantity of business computer. I also really like the centralized web console where you can manage groups of computers. I also like the remote WOL option, even if it's not perfectly working in all cases. I also really enjoy the fact that I can give a remote access to my console to others technicians. Overall every if Zoho Assist have some limitations, it really meet our business needs.
What do you dislike?
Unfortunately, Zoho Assist in general is not as smooth, fast and convenient as other competitive remote support solutions, remote computer display is blurry (even at maximum quality level) and cursor movement is very "jerky". Also, there's way less customizing options for speed, image quality, remote sound, etc., like from other competitors solutions. I also deplore the lack of a real standalone support client on Mac computer (if the technician is using a Mac) and also the Windows technician app is not that much impressive neither, it's more like an app that relay on a web interface on background.
Recommendations to others considering the product
Zoho Assist is definitely a great product but it surely need some technical improvements to be as efficient as other competitors such as TeamViewer, Gotoassist, etc.
What business problems are you solving with the product? What benefits have you realized?
Need to remotely support 75 computers, both Mac and Windows that are used on the road from several locations, making use of Windows RDP or Apple ARD impossible. I also work with a remote technician which is a sub-contractor for our company and then I can give him a remote technician access to my computers group for remote support of my computer.