The integrations with 3rd party Helpdesks like Zendesk. Saves so much time
It would be nice to have an on-premise app to manage unattended access and remote sessions.
Sending keyboard shortcuts is the big one on my wishlist but this maybe just an existing setting we haven't found yet it is still early doors.
I tried this last year when our renewal with logmein was due and I have certainly noticed the progress, it is at a point where we can cope without the missing wishlist items and Zoho are certainly heading in the right direction.
The major benefit is time saving with the Zendesk integration. One click for remote support of a new user is just a life saver.
Also monthly subscription is just amazing compared to logmein and Teamviewer who think they have you as a client forever and give no regard to price adjustment or our cashflow.