I love ease of use for both, the support agent and customer, especially the way an agent can connect to the user's PC.
The software allows to resolve technical issues in very efficient manner by providing with all the necessary remote connectivity tools required for our day-to-day technical support work. We deal with customers from different age groups and technical skill sets, therefore being able to guide our customers to downloading and running Zoho Assist is very crucial, as it saves our time and energy.
Another good feature is built-in chat, sometimes we may lose our phone connection and chat comes in really handy. From time to time we may need to send large files and Zoho Assist allows to easily transfer files from our desktop to the customer's PC.
I also like that it's portable, most of the users we deal with prefer no to install anything, so they can simply download the application and run it on their PC right away,
When compared to similar remote support in the market, I would definitely recommend using Zoho Assist in daily technical support operations.
It can be a bit sluggish at times and not compatible with all of the systems, I suggest including support for Chrome OS, as many users are using Chromebooks these days.
We assist our customers with various technical issues, mostly it's downloading, installing, uninstalling, activating software or registering their account at our online store.