Zoho BugTracker

(3)
3.7 out of 5 stars

Set up quickly, log bugs easily, track them to closure and deliver great products on time!

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Zoho BugTracker Reviews

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Zoho BugTracker review by <span>Andy D.</span>
Andy D.
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Verified Current User
Review Source

"Really useful"

What do you like best?

I've tried a number of bug tracking softwares over the years, some self hosted and more like version tracking than bug tracking but I find Zoho bug tracker to be simple and easy to use while also not being short of features

What do you dislike?

Can be a little cumbersome and seems to log me out often when i have saved my details. I also feel the email notifications can be somewhat annoying as I don't really need an email sending to me when I submit an error, obviously I know this issue has been logged as I have just logged it. I also like the communication history as it makes it easy to see where each bug is.

The auto summary of features, known bugs and fixes per milestone is very useul

Recommendations to others considering the product

Give it a try as a free product you couldn't ask for more.

What business problems are you solving with the product? What benefits have you realized?

I manage the development of our new software product. I have a team of developers in India and a team of support staff in the UK to manage and communicate with. Zoho Bug Tracker gives us all the ability to communicate easily with each other across various topics, previously this could get confusing as we had to correlate each email chain correctly. With Zoho Bug Tracker in place it has been easy to keep a track of the issues raised by support and collate this with the information and fixes provided by our development team. This has made it much easier to resolve issues and keep out customers happy

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Zoho BugTracker review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Customizable but no help with customizing"

What do you like best?

The product is very JIRAesque and can be customized to fit your workflow. The problem is no one in their support team is trained on how to help people with it. When I reached out they acted like we were the first company to ask for help with it.

What do you dislike?

Customer support isn't really well trained. It's really hard to get someone that knows what they're talking about on the phone - I would always call explain what I needed help with about 5 times to 5 different people and end up figuring it out myself.

Recommendations to others considering the product

Don't use Zoho - they are doing way too much and their products end up lacking.

What business problems are you solving with the product? What benefits have you realized?

Tracking bugs reported by users. Didn't really have any benefits because it took so much work to set up.

What Bug Tracking solution do you use?

Thanks for letting us know!
Zoho BugTracker review by User
User
Validated Reviewer
Verified Current User
Review Source

"Simple and Effective tool for bug tracking"

What do you like best?

The application has Reminder feature based on due dates. It even has affected milestone details to be captured.

What do you dislike?

Business Rules configuration could be much easier.

What business problems are you solving with the product? What benefits have you realized?

We were looking for one single application with all types if Issues tracked and resolved; not just a technical issue on a website.

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