It´s a good synchro CRM up.
It´s easy learn to manage.
You can wiev all your tickets.
Dashboard are easy to understand.
Needs update always you change any feature.
Poor set up interface.
Where is a spanish desk guide?
does not show hour, in reports only date.
Other colors could be avaliable.
it Is difficult desing reports.
I would like make customizing the desk funcionality as easy, as zendesk.
Sometimes recived spam.
Spanish traduction is wrong in some issues.
There are more templates, some friendly and we can modified, but not much.
Best way to solve questions, troubleshooting, and oher issues to our customers.
Now is more fluid, clear, our customer relationship.
we can centralite our customer service,
Let us organize every day, is comfortable when you have many tickets and end of the day you can see all your tickets closed.
Obtain a feedback about costumer service, and we improvement it.
Let to small team to be powerful and dynamic.
Now we are more competitive, smart, fast thanks a zoho desk. this is very important because we are a small company in growing,.
We are going to expand for other countries, so zoho desk is a big help to rise this object.
We are sure that our customer and reseller change their point of view about our company since zoho desk is with us.