Zoho Desk

Zoho Desk

4.3
(688)

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

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Zoho Desk review by Kirk H.
Kirk H.
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Verified Current User
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"Has many of the features typically found with more pricey competitors"

What do you like best?

First off, it is pretty intuitive. We spent very little time looking at documentation or contacting them for assistance. We were up and running in a couple days. The user interface is very straight forward and our team was able to easily create and manage tickets. The Customer Portal is also very easy to understand and use.

What do you dislike?

Like some other competitors, there are limits to how much flexibility is there unless you pay more. Still, at the lower price, there was enough customization and configuration to meet our needs for now.

Recommendations to others considering the product

Definitely a less expensive alternative to other systems out there with the same capabilities. Ease of use and straight-forward configurations make this a great fit for smaller to mid-sized companies.

What business problems are you solving with the product? What benefits have you realized?

We handle technical support questions and issues that come from our remote facilities - who we have set up as customers. It helps a lot in giving them transparency and communication with the issues that they have reported.

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Zoho Desk review by Maurice M.
Maurice M.
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"Ease to Use"

What do you like best?

Here at IT & Beyond we like to comfortability and ease of uses with the software. I really like how the software is very customizable of us to make changes on the fly. Adding our domain was very easy to do with the knowledge base and 1, 2, 3 steps to get it done. We so love how the Welcome Portal comes ready to go. All we need was to set it up and send to our users.

What do you dislike?

The Dislike about the software would have to be the sometimes confusion of titles. There are times when you look at a title and that title is not detailed enough to know what is under the drop-down list. ie. If you need to add a need admin user you should be able to do it from the user drop-down list by just clicking a button but no you have to go to users and control but you would think that is where you add a new user as in clients. Also I emailed support and never heard from them about my SSL cert

What business problems are you solving with the product? What benefits have you realized?

The benefit for us is to keep track of all cases and who they are assigned to and also adds a professional look to our company.

What Help Desk solution do you use?

Thanks for letting us know!
Zoho Desk review by Silvio C.
Silvio C.
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Verified Current User
Review Source

"Parece que vai servir"

What do you like best?

Quero testar o software de suporte ao cliente antes de me decidir pela ferramenta definitiva e o Zoho Desk me deu essa opção. Tem muitas ferramentas para configurar já na versão de teste e a versão free tem muitas opções também. Comparei com algumas outras ferramentas e decidi pela Zoho por ser mais barata, mais clean, com mais opções de ferramentas na versão de teste. Como é para um teste inicial, teremos poucas pessoas cadastradas e não precisava fazer um grande contrato agora no início.

What do you dislike?

Muitas informações ainda estão em inglês, mesmo eu alterando a língua para português do Brasil. Algumas configurações eu não consegui mudar, como nomes de categorias e das prioridades.

Recommendations to others considering the product

Comparado a outras ferramentas, dá mais opções de ferramentas e personalização desde a versão de teste.

What business problems are you solving with the product? What benefits have you realized?

Quero centralizar os chamados dos usuários (B2C) e dos clientes (B2B) em um único lugar. Também quero criar um histórico de CRM dos atendimentos, unindo os dois tipos de atendimento.

Zoho Desk review by Rachel A M.
Rachel A M.
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"Their interface is amazing "

What do you like best?

The software is simple and easy to use with the ability to customize it. The main objective of the software is mainly to manage the customer service, but in my case, I used it for the internal system of issuing newsletters so that the employees keep informed of everything. Zoho Desk contains a client portal with minimal functions necessary to send and view requests. I can customize the colors and tabs names and views. It contains many views and lists of reports in multiple filtering options.

It is easy to track tickets, as an administrator you can easily control tickets, generating reports is a simple task. They have an intuitive portal for the removal of their tickets.

What do you dislike?

I have never had problems configuring it, to receive emails and to send emails. I like it is very easy to use. This platform is excellent and offers a variety of services that the owner of a business needs. Thank Zoho

Recommendations to others considering the product

In general I am and I have been very happy with Desk. I will continue to recommend to my acquaintances and colleagues and I will continue using it because of the value of what it gets, without a doubt, it's worth it. Customer service User-friendly functionality

What business problems are you solving with the product? What benefits have you realized?

We have implemented this as part of our processing department to process requests and send information bulletins related to technology. I can see the potential to revolutionize and rationalize our department.

Zoho Desk review by Javier M.
Javier M.
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Verified Current User
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"Reliable Help Desk tool"

What do you like best?

This platform is a friendly web software to track customer incidents and request, with a full SLA management, Knowledge Base for common problems, escalation levels to improve customer service and affordable solution for any company no matter what size. We love the mobility so using Zoho Desk from the mobile phone is the best.

What do you dislike?

Nowadays, all customers communicate using whatsapp application, there is no integration yet with whatsapp, then we have to copy-paste the message from the mobile and create manually a ticket. Although there have integration with some telephony partners, the offer is still low and we can´t use in our country.

Recommendations to others considering the product

Just start to using in the trial version and you will see how the productivity of your technical department starts to grow.

What business problems are you solving with the product? What benefits have you realized?

My business can handle more effectively all the customer calls, when reporting an incident or have a request on the service we provide. IS very comfortable to have interaction with the final user through different communication channels. We are more close to the customers, and having faster response to their petitions.

Zoho Desk review by Holly S.
Holly S.
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Verified Current User
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"Easy to adopt, easy to use."

What do you like best?

I can say that I like Zoho because they include the automation function, the integration functions and the account management tools. Automation tools allow fast and easy control of tickets, which means they can be divided into the appropriate areas and distributed to the right departments within your organization. Integration features allow you to seamlessly synchronize between your CRM system and the Helpdesk, which means duplication of administration and fast connectivity between the two.

What do you dislike?

Great functionality and ability to customize all aspects of the ticketing system, such as the ease of configuration and the number of functions provided by the system. We were able to successfully configure the system to work with our support email and to create tickets with each new email that improved productivity and facilitated the tracking of all tickets and prevented us from having to copy all the information on the platform. zoho desk There have been minimal problems with the configuration and, in general, it is a reliable system to use

Recommendations to others considering the product

I can recommend it to start clients who are working hard to add professionalism to their brand without having even the cash flow. Having a great email server that grows with the business is a great benefit.

What business problems are you solving with the product? What benefits have you realized?

it helped us to incorporate CRM and avoid the risks that imply a large initial investment and the resistance of the interested parties. In addition, the entire set of integrated products gave us the possibility of a single backend for all business needs. It's easy to get started with it and integration with the available business software is easy. Channels can be configured with minimal effort and APIs are well documented and easy to use. The immediate integration with CRM, billing and marketing is a great help to cover all interactions related to customers.

Zoho Desk review by Melissa A.
Melissa A.
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""Simple and very powerful""

What do you like best?

Great software Simplicity is under the most favorable conditions. The ease to design the product. Excellent method to work in the interface. Ticket tracking and acceleration framework allow the organization to track and address customer problems on time.

This tool completely replaced the method of association with email, phone calls, visits, informal communication stages in one.

Reporting and the notification system. Can see the pending and closed issues perfectly sorted out. Can handle the support calls easily.

We love that is it cloud based. very easy to customize to fit our needs. we also wanted a system that grows with us as we grow our team. very scalable.

What do you dislike?

It takes a few weeks to master the design of the software.

There are so many options, it really allows a lot of customization.

This is an advantage, but also a disadvantage

but otherwise I have no complaints

Recommendations to others considering the product

I recommend the tool because it is very useful for a faster and more effective organization of the client's information.

What business problems are you solving with the product? What benefits have you realized?

Zoho Desk is a stage of the help work area that allows organizations to transmit high-quality client support to their clients with instruments that expand the operator's profitability and exams and reports that train supervisors to discover problems in specialized exhibitions. that can improve their administration. business options. Customers can also benefit from Zoho Desk as the product allows them to discover convenient and important help without going too far.

Zoho Desk review by Juan V.
Juan V.
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"excelente plataforma de service desk"

What do you like best?

la facilidad de manejo, la dinamica visualizacion, el control tan accequible, lo entendible de la plataforma y lo versatil que puede ser.}

La creacio0n de casos es muy facil y pérmite vizualizarlos sin problema.

Las opciones anexas a la crexcion de caso para su respectivo seguimiento permiten con facilidad entregar un informe completo.

el cliente puede estar entrado con periocidad de sus casos.

El nivel de envio y asignacion es muy rapido.

Nos permite llevar un ciontrol y uin manejo muy completo del estado de nuestro clinte.

Hemos dedicado mucho tiempo a entender todas las opciones y características que se presentaron en la solución. Gracias a eso, nos hemos deshecho de tres programas. Entonces, a pesar de la complejidad de usarlo, es mucho más fácil administrarlo que 3 programas por separado, especialmente en términos de soporte.

El lado de atención al cliente funciona de maravilla. Tiene todas las necesidades que necesitamos. Tiempos de respuesta más rápidos y actualización de casos en tiempo real. Las opciones son infinitas en las cosas que podemos rastrear.

La implementación de la plataforma en nuestra compañia seria una gran movida para nosotros, podriamops escalar tres veces nuestro equipo de soporte y al mismo tiempo aumentar considerablemente el rendimiento de nuestro equipo y las calificaciones de nuestros clientes

What do you dislike?

el cliente no puede asignar tecnico al caso

Recommendations to others considering the product

El aplicativo es excelente y permite de manera muiy propia ser administrado

What business problems are you solving with the product? What benefits have you realized?

la facilidad de poder escalar y manejar mis tiquets de incidencias mucho mas segura

Zoho Desk review by Kevin S.
Kevin S.
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Verified Current User
Review Source

"Great Out-of-Box Helpdesk Tool"

What do you like best?

Ease of use and ease of access to information. I love the fact that I can look up contacts and quickly have their phone number available before even clicking on the contact. The Integration with ZOHO CRM is also useful, as I can see a reporting hierarchy (To find District Managers / Regional Managers over a location quickly) all within the ZOHO Desk platform. Out of box Customer Satisfaction surveys, Happiness ratings by agent and customer, volume metrics, agent metrics, a lot of out of box features with little to no additional configuration necessary makes it easy to run a helpdesk while providing insight for managers.

What do you dislike?

I've found a few custom features I would like to integrate that ZOHO currently can't perform. The two biggest ones are the Contact field is directly related to the account field. This means that if one contact sends you information for multiple accounts, you can't associate that contact with any more than one account. The Time Entry field is also in the development phase. There's no customization available for it yet, and the default time entry is set to non-billable (Which I would like to change to billable by default, but as of right now is not possible)

Recommendations to others considering the product

Take full advantage for the 45 day free trial. You can have a fully functional helpdesk before making your first payment.

What business problems are you solving with the product? What benefits have you realized?

I have an effective way to track customer issues as well as track agent performance. While I am not currently utilizing all of the great features ZOHO is offering right now, I know in time I will want to look back on these metrics, and it's great to have them already configured.

Zoho Desk review by János C.
János C.
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Verified Current User
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"A featured customer support software"

What do you like best?

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the ticket and the escalation matrix allows the company to track and manage the customer issues on time .

What do you dislike?

Being a long time user ,I haven't had any real qualms with Zoho Desk. Still few isssues are here . Ticket can't be duplicated, dynamic fields are not created yet so you can not separate or hide fields depending on the agent/ticket needs.

Recommendations to others considering the product

It is a great software, if you are willing to invest in a Helpdesk tool. The initial configuration is somewhat delayed but once configured you will not have any problem.

What business problems are you solving with the product? What benefits have you realized?

All of our customer service problems are solved with zoho. Really helpful. We are using inbuilt chat system from Zoho , data syncing is so easy here.

Zoho Desk review by Daryl J.
Daryl J.
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Verified Current User
Review Source

"Zoho Desk Ticket System"

What do you like best?

We liked the fact that the ticket system worked hand in hand with its own mobile app.

The app was very useful for responding to support tickets on the go, as our support team often work on site to resolve issues as well.

What do you dislike?

Automatic page refresh times within the web GUI could be a bit more frequent, also not being able to paste images directly into the email body was a slight inconvenience for us. We often rely on supplying screenshots to our clients for guidance.

Recommendations to others considering the product

Submit a few test tickets internally before rolling the platform out to users, this really helps with familiarising yourself to the application. There might be a few items that you haven't set up correctly, so it's best to spot this early on.

What business problems are you solving with the product? What benefits have you realized?

Our support platform was solely email based and we needed to find a solution that would allow us to convert support emails into tickets. The ticket desk now allows to correctly track, respond and resolve any outstanding items without having to troll through dozens of emails.

The biggest benefit is that we can log fixes for reoccurring issues, which will be very useful when it comes to training new staff.

Zoho Desk review by Ben  U.
Ben U.
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Verified Current User
Review Source

"Great Software, just needs more documentation"

What do you like best?

Everything works great. We really using it. Once I figured out some of the more complex stuff it has become a super great tool for a good price. Everything is easy to set up and use once you figure out the core features.

What do you dislike?

The documentation is super lacking. You can figure it out, but it takes some time. The basic info on the site just does not really tell you much. And the information you can find is buried way in the support forums. Also, things only run every hour. You can't do it on ticket update or after 5 minutes.

Recommendations to others considering the product

Stick with it. Great options. Very versatile.

What business problems are you solving with the product? What benefits have you realized?

Helpdesk and CS. We also are able to use it for the 2 basic services we sell. No need for extra CRM or other for me right now. Even able to send out auto emails to make sure to say in their mind.

Zoho Desk review by Garret A.
Garret A.
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Verified Current User
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"A good query management tool"

What do you like best?

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The ability to start a live chat with the user, and then go straight to creating a ticket from this internment is also good. We can work with him as we want. We can import our customers without any problems. We can search without problems. It is also ideal to integrate telephony and chat.

What do you dislike?

Some modules are configured to a high degree, where, as there are others that are not configured at all, causing a bit of confusion and frustration. And the main problem was the difficulty in studying its use and, therefore, at the beginning of using the software itself. Besides the difficulty, the user guide was not very useful, and I think that they will need to improve it. Other aspects are design that can be improved, or small and minor errors.

Recommendations to others considering the product

The service quickly visits numerous customer requirements. This is due to the fact that it has a specialized program that meets all the requirements one by one directly from the mail.

What business problems are you solving with the product? What benefits have you realized?

If you manage a large number of clients, it will be useful for you to integrate with this program. Thanks to this decision, your company will work more productively. This is a great assistant at work.

Zoho Desk review by Tom M.
Tom M.
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Verified Current User
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"Very complete package, great support too"

What do you like best?

The service is very well suited for a medium sized software company like ours.

Minimal setup is required on the cloud version.

It just feels like coming home after trying to build this on a CRM product.

The guys from support are really helpful and clear.

What do you dislike?

We had some issues with the EU domain because we use other products in the .COM domain, but support was relentless in providing us with the best workaround.

Otherwise there is nothing wrong with the product itself.

Recommendations to others considering the product

Take your time to try before you buy

What business problems are you solving with the product? What benefits have you realized?

For now we use it as a replacement Helpdesk with self-service options. Later we will add the chat and social functions.

Receiving issues from customers is one thing, but being able to follow up in a timely fashion requires some hard work if not supported by the appropriate software. We really found this in Zoho Desk.

Zoho Desk review by Ariel C.
Ariel C.
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Verified Current User
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"Zoho Desk almost perfect service"

What do you like best?

Its powerful product for agents, managers and our customers. Zoho Desk helps us to сome together with the whole team across all our departments to solve common problems of the project.

Excellent integration with our CRM and other products from Zoho. Also recently they have improved the user interface, it has become even more convenient and functional. The product is not expensive so you can try it.

What do you dislike?

Many functions are hidden and you need to try hard to find them, so it will be difficult for a beginner to understand quickly all the features. This requires improvement in a variety of menus and their grouping.

Recommendations to others considering the product

If you are looking for a simple but powerful solution and you aren't ready to pay a lot of money, you should try ZohoDesk. In addition, they have a good free version.

What business problems are you solving with the product? What benefits have you realized?

We use ZohoDesk to manage and control our customer support system. It is convenient to work together with the whole team

Zoho Desk review by Juan Antonio G.
Juan Antonio G.
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Verified Current User
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"Ha sido de mucha ayuda el uso de Desk.zoho, en General muy buena mi experiencia con este sistema."

What do you like best?

Lo que mas me gusta es, que realmente es muy intuitivo y fácil de manejar. También es que cuenta con muchas otras herramientas que pueden ser de mucha utilidad independientemente del rubro que pueda tener la empresa que lo este requiriendo o utilizando ya de manera completa en su día a día.

What do you dislike?

Lo que no me agrada de zoho, es que la gran mayoría de la ayuda para saber o tener una idea respecto a cada una de las herramientas con las que cuenta zoho, no vienen en otro idioma, es este caso, en español, haciendo un poco mas complicado el que todas las personas tengan un conocimiento completo y apropiado del sistema por cuenta propia.

Recommendations to others considering the product

Mi recomendación sobre zoho desk para otros usuarios, es que realmente es un sistema de aplicaciones muy completo, ya que no solo es funcional en el área de soporte, como lo ha sido en mi situación y debido a mis necesidades, si no que cuenta con muchas otras herramientas que pueden resultar muy funcionales para cualquier tipo de empresa que requiera o desee probar zoho.

What business problems are you solving with the product? What benefits have you realized?

En nuestro caso se ha resuelto la cuestión de soporte al cliente, ya que de esta manera con desk.zoho, todos los detalles, problemas o inconvenientes que les resultan los manejamos por medio de los tickets, de esta manera podemos ofrecerles un servicio mas ordenado eficaz y asimismo creamos una estructura interna y ordenada que nos permita medir nuestros propios tiempos que se demora una persona en atender los tockets generados.

Zoho Desk review by Elizabeth H.
Elizabeth H.
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Verified Current User
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"Best helpdesk suite from Zoho"

What do you like best?

A simply perfect helpdesk software with a lot of tools to organize the flow of the work and controls tools. it provides a one stop solution to set up a communications channel between the organization and the customer. You can use it along with Zoho CRM and other Zoho applications and the benefits are even higher. Everything we need is in it and we can work with it the way we want.

What do you dislike?

A proper training / demo session is required before using this product. It took me a while to learn the proper way of use. The users guide wasn't very useful and I think that they would need to improve that.

Recommendations to others considering the product

A great customer support is the key for whole companies growth. If you want to have an affordable ,easy to use helpdesk software at reasonable price, zoho desk would be certainly one of the best choice.

What business problems are you solving with the product? What benefits have you realized?

Being a current user , despite the problems that I have described, this software is totally worthwhile and I recommend other enterprises to start using it to. By using Zoho Desk we try to avoid mistakes in our growing and it makes our work more effective.

Zoho Desk review by Joseph L.
Joseph L.
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Verified Current User
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"Excellent feature set & value for cost... not the best, but better than many"

What do you like best?

Great multi-channel support, and great UI - Knowledge base integration into ticket reponses is really neat! The ability to start a live chat with a user, and then go right into creating a ticket from that interation is nice as well.

What do you dislike?

Help documents leave much to be desired... some things were very easy to figure out, some took an afternoon of digging through old support posts, and 3rd party sites.

There are some admin features that I really wish I had... For example, I'd like to set account security policies for my Agents (requiring that they all have Two-Factor Authentication, for example.)

Some things that seem fairly simple and straightforward are also missing - little touches like being able to add a comment AS you close a ticket, instead of just clicking a "close ticket" button that closes a ticket without context.

Recommendations to others considering the product

great value for what it does... integrations with other Zoho offerings make the whole suite more attractive of a proposition

What business problems are you solving with the product? What benefits have you realized?

I'm using Zoho Desk to get a handle on our support process, which previously ran mostly through email. Zoho lets me have a centralized location to manage all my incoming support requests, regardless of channel, and respond quickly.

When the features work and are easy to implement, they are amazing - In the morning I was asked if we could have a chat feature on our support site... by lunch it was turned on, up, and running.

Zoho Desk review by Douglass C.
Douglass C.
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Verified Current User
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"The big opportunity to work faster."

What do you like best?

With this software, I can manage and help to all my customers. Also, I have the ability to track all metrics. Great way of working at the interface. It is always nice to have the ability to make the right decisions.

What do you dislike?

I don't have any bad problems with this product. Will be much better to have an easy way of learning. I will not tell that everything was simple and smooth. A lot of useful tools to use. We don't have the big bad issue with this software.

Recommendations to others considering the product

Wonderful software which has a lot of helpful tools for a company. It is the best working key to make your business work effective and fast. For sure you will have full ability to organize all of your working routines. I recommend it.

What business problems are you solving with the product? What benefits have you realized?

We are working with a great solution which helps us keep our customers with us. We have a better way to cooperate with mine colleagues.Great ability to use working process through a mobile app.

Zoho Desk review by Ellen G.
Ellen G.
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Verified Current User
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"An affordable complete hepdesk software "

What do you like best?

ZohoDesk is a good system, with a lot of tools to organize the flow of the work and controls tools. It is simple to deploy and easy to integrate with existing services. ZohoDesk is easy to use and met most of the requirements we had . The program is compared to others really affordable.

What do you dislike?

I can not think of a big disadvantage..Tickets can't be duplicated. Customized sorting of information is not available here based on multiple parameters.

Recommendations to others considering the product

It is excellent software, plus they have a free version that you can try out no risk. Zoho Support is a very cost-effective solution to provide seamless & unmatched service to your clients. Here is everything required to have for a support system setup. You will ultimately enjoy this.

What business problems are you solving with the product? What benefits have you realized?

We have easily onboarded our Customers to this support system . All of our customer service problems are solved with zoho. We are using inbuilt chat system from Zoho , data syncing is so easy here.

Zoho Desk review by Avante m.
Avante m.
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Verified Current User
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"Zoho Desk surprising help desk system."

What do you like best?

Once the system is configured, it is easy to use, it helps to control the tracking of your tickets in an easy way thanks to its intuitive interface. You can take control of your customers and know what they need. The customer interface is simple and allows them to track the status of their tickets in real time, giving added value to your company.

What do you dislike?

The first time the system is configured, it may seem complex, but thanks to the support team you can configure it without any problem either via chat from the system interface or via telephone. Once configured everything works wonderfully.

Recommendations to others considering the product

The initial configuration is somewhat delayed but once configured you will not have any problem. Accounts with support 24 hours so you will not have any problem.

What business problems are you solving with the product? What benefits have you realized?

Customers are satisfied because the solution to their doubts or problems mentioned in their tickets is solved in a fast and efficient way.

Zoho Desk review by Danial M.
Danial M.
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Verified Current User
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"Simplicity that works"

What do you like best?

Zoho desk provides what's needed for an enterprise level customer service, in a simple, easy to setup and easy to learn package. well documented API specifications and predefined channels make integration to the existing systems, a breeze. With Zohodesk businesses can focus on the part that really matters, that is monitoring and enhancing customer satisfaction.

What do you dislike?

Does not support multiple ticket types w/different fields..., not something critical, but makes maintenance of different departments requirements complex. It'd be perfect if we could use Persian language and calendar in the Admin and Help center. CRM and help desk integration could've been deeper and flexible.

Recommendations to others considering the product

If your requirements end with Helpdesk and customer support then there are other contenders in the market, however if you'll need to involve sales, marketing, and finance into the customer relationship management scenarios, Zoho is the only product out there that offers these features out of the box and without heavy technical effort.

What business problems are you solving with the product? What benefits have you realized?

Integrating all customer requests from different products into a single central operation center. Afterwards, we'll move towards a single/integrated back office solution that covers sales, supply, and financial activities. Zoho CRM and Zoho books look promising in this regard.

Zoho Desk review by Aaron B.
Aaron B.
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Verified Current User
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"Best Support Desk with best features"

What do you like best?

The amount of features given are great, but the tracking feature is the best. The ability to see how your agents are handling the workload and how fast they are replying to tickets.

What do you dislike?

The design of the customer portal is a little dated with the tabs layout, plus no other templates or layouts are available.

Recommendations to others considering the product

I recommend others to give Zoho a try, take your time implementing the service and make sure it's something that your customers will enjoy and like. Import your old information and just test every feature and get a good feel for the service before making it live for your customers.

What business problems are you solving with the product? What benefits have you realized?

Help Desk with a knowledgeable and FAQs for our customers. The ability to send us feedback and contact us with questions or support issues, plus general contact for site submissions.

Zoho Desk review by Shamyal K.
Shamyal K.
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"competencies and short comings of zoho platform"

What do you like best?

it is a very flexible complaint management system that allows the user to customize the desk to his particular needs. more over it provides a one stop solution to set up a communications channel between the organization and the customer. with feed back forms and data base management customer tracking and satisfaction has been made easier.

What do you dislike?

the flexibility that is available in most tabs and operations is not present every where in the CRM. some modules are customizable to a high degree, where as there are others that are not customizable at all, causing a bit of confusion and frustration.

Recommendations to others considering the product

if you need to implement a easy to use CRM platform with out having to source a consultant and want to keep things "In house" i would highly recommend this product.

What business problems are you solving with the product? What benefits have you realized?

I have been using it for trial purposes, but we intent to use it as a complaint management system. benefits are still being realized. and trials have not yet been completed.

Zoho Desk review by Richard K.
Richard K.
Validated Reviewer
Verified Current User
Review Source

"Perfect for us"

What do you like best?

Everything we need is in it and we can work with it the way we want. We can import our own customers without any problems. We can search without any problems. Also the possiblity to integrate telephony and the chat is perfect. Also the possiblity to track every ticket and put our own rules in it so we can follow our key perfomances. Everything we need is in it and we can work with it the way we want. We can import our own customers without any problems. We can search without any problems. Also the possiblity to integrate telephony and the chat is perfect. Also the possiblity to track every ticket and put our own rules in it so we can follow our key perfomances.

What do you dislike?

I haven't found anaything that I don't like. Everything we need is in it and we can work with it the way we want. We can import our own customers without any problems. We can search without any problems. Also the possiblity to integrate telephony and the chat is perfect. Also the possiblity to track every ticket and put our own rules in it so we can follow our key perfomances. I haven't found anaything that I don't like. Everything we need is in it and we can work with it the way we want. We can import our own customers without any problems. We can search without any problems. Also the possiblity to integrate telephony and the chat is perfect. Also the possiblity to track every ticket and put our own rules in it so we can follow our key perfomances.

Recommendations to others considering the product

It's a really good product

What business problems are you solving with the product? What benefits have you realized?

Customer support from the customer and not the organisation. Customer support from the customer and not the organisation. Customer support from the customer and not the organisation. Customer support from the customer and not the organisation. Customer support from the customer and not the organisation

Zoho Desk review by NERV C.
NERV C.
Validated Reviewer
Verified Current User
Review Source

"Standout Product in an ever-more crowded field"

What do you like best?

The interface is quite literally among the cleanest and well-designed we've ever encountered. The agent experience is also among the best and is critical to responding to customer demands quickly and efficiently. High levels of customization allow adapting to virtually any workflow. The ability to integrate chat, voice, and sms are extremely helpful. The rating system and the reporting is excellent and the value from the suite of products, as a whole, is truly exceptional.

What do you dislike?

Insufficient control over branding changes.

Recommendations to others considering the product

Highly recommended. Coming from using other Zoho products, Zoho Desk is a gem.

What business problems are you solving with the product? What benefits have you realized?

The help desk work-flows are the most comprehensive I've encountered. This is by far the best product in its class and when used within the framework of Zoho's other offerings it's hard to find an alternative.

Zoho Desk review by Max S.
Max S.
Validated Reviewer
Verified Current User
Review Source

"Great Low-Budget Support System"

What do you like best?

Has many features in the free edition that you can't get anywhere else. It's super easy to get started, and with it being free to start there is nothing to lose.

What do you dislike?

The platform user experience is not the best, but it is getting better.

Recommendations to others considering the product

If you don't need a ton of crazy high end feature from the likes of Zendesk, Zoho Desk will likely do it for you, and be much cheaper in the process.

What business problems are you solving with the product? What benefits have you realized?

We needed something to help us manage customer service, and Zoho Desk was the best free option. It gives you everything you need right out of the gate, connects to email, allows for custom URL mapping, and so much more. When compared to big players like Zendesk, it towers over it. Features are comparable, but price is way lower.

Zoho Desk review by User
User
Validated Reviewer
Verified Current User
Review Source

"Very useful"

What do you like best?

Actually, this program is more helpful than I initially thought. It helps me to have more control over my clients, as well as solve incidents that they have. I can say that what I like best is how useful it is despite its apparent simpleness.

What do you dislike?

It took me a while to learn the proper way of use. So I could say it is a bit difficult to learn, but in any case, I finally came out with the solution. Also, I don't like the design.

Recommendations to others considering the product

I would like to recommend to other people considering start using this program to not undervalue what Zoho Desk can do. I have already said that it has turned out to be more useful than I thoguht, and I don't want other people to think the same. In my case I only started using it because they offered me a free trial, but you should try it because it is really helpful. Moreover, if you start using it while thinking that it is not very much useful you are taking the risk of surrendering before you really exploit its full potential, which can take some time.

What business problems are you solving with the product? What benefits have you realized?

Zoho Desk makes our customer attention more easy and fluent. We are very happy with the result.

Zoho Desk review by Joan V.
Joan V.
Validated Reviewer
Verified Current User
Review Source

"Top"

What do you like best?

I really appreciate the fact that it can be integrated with other interesting Zoho apps such as Zoho CRM or Zoho Assist. This is a great advantage, since you can have several different departments of your business in only one program, making the administration more efficient and saving time and efforts. But strictly speaking about Zoho Desk, I would say that it is really useful and helps you have more proper relations with your customers with less effort.

What do you dislike?

It feels like the program all alone its uncompleted. The real added value of it its the integrations with other Zoho programs. Although useful on its own, it is nothing that you couldn't do by yourself with a little bit of time.

Recommendations to others considering the product

I stronlgy recommend anyone that wants to use Zoho Desk to integrate it with other Zoho Apps, as I have previously said. It is at that moment when you will really feel Zoho Desk as really necessary. Although you will have to spend more money, I think that it is a good investment.

What business problems are you solving with the product? What benefits have you realized?

We have improved our efficiency when interacting with the costumers. Zoho Desk has some interesting and useful utilities but its real potential appears when integrating it with other Zoho programs.

Zoho Desk review by User
User
Validated Reviewer
Verified Current User
Review Source

"Wonderful"

What do you like best?

It has so many functionalities that will help you to manage your relationships with your costumers in a more proper way. You can use it along with Zoho CRM and other Zoho applications and the benefits are even higher. Just by clicking in a costumer, you will be able to see everything related with him, from his personal contact information to all tasks related with him, mails received, etc. It is highly useful, moreover, it offers more ways to have a higher control over your employees.

What do you dislike?

The major problem was the difficulty in learning its usage, and, consequently, start taking advantage of the software itself. Apart from the difficulty, the users guide wasn't very useful and I think that they would need to improve that. Other aspects are the design that could be improved or small and insignificant bugs.

Recommendations to others considering the product

I recommend whoever wants to use Zoho Desk to go ahead with it. It hasn’t disappointed me and will surely not do the same to you. Also, if you manage a big quantity of customers you will find useful to integrate Zoho Desk with Zoho CRM.

What business problems are you solving with the product? What benefits have you realized?

Despite the problems that I have described, this software is totally worthwhile and I recommend other enterprises to start using it to. It is an incredibly useful tool in costumer management so I encourage other people to start implementing, and to not feel anxious if they feel that they don't understand how it works, it takes some time.

Zoho Desk review by Aliza P.
Aliza P.
Validated Reviewer
Verified Current User
Review Source

"Good to be with Zoho Desk."

What do you like best?

I like that software and everything that I can do with it. Very simple setup and the way of use. Opportunity to have a clear and presentative interface. It's a very big plus, that all of the options are automatic and in that case my job is always run right.

What do you dislike?

Nothing serious. Till now everything is good. Very good software to use at work. Good they I can work with powerful tools. Now we are doing well at projects.

Recommendations to others considering the product

With that solution, your company will work more productive. With Soho Desk, you will be all the time on control with you your customers.Great helper at work.

What business problems are you solving with the product? What benefits have you realized?

We are working with our customers are close so we always control them. We are working on our safety. By using Zoho Desk we try to avoid mistakes in our growing and it makes our work more effective.

Zoho Desk review by Todd G.
Todd G.
Validated Reviewer
Verified Current User
Review Source

"Great solution for a SMB customer support tool!"

What do you like best?

I have been a fan of Zoho's products for quite a while. Zoho Desk is a fresh approach to the help desk system that can be used right out of the box (no learning curve.)

What do you dislike?

Occasionally, I experience slowness on the web page; a simple refresh usually does the trick, though.

Recommendations to others considering the product

If you are looking at other help desk systems, check Zoho Desk (and evaluate it) before you make your decision. I have been very happy with my decision.

What business problems are you solving with the product? What benefits have you realized?

My customers need a web and email based way to reach my business. Zoho Desk provides that for a very reasonable cost. I also like the integration with Zoho Assist so I can remotely access my customers' machines from within the application.

Zoho Desk review by Raja K.
Raja K.
Validated Reviewer
Verified Current User
Review Source

"helpdesk software with very clean interface"

What do you like best?

We have seen good reviews about ZohoDesk at G2Crowd and it is really deserving. Zoho Desk has improved the user interface and allowing to the Help Desk agents to have a better experience.It´s easy learn to manage. You can view all your tickets. The integration with our CRM (Zoho CRM) is paramount in helping the productivity of our staff.

What do you dislike?

It's a little bit limited and I may outgrow it eventually. You may easily get lost in the tons of options. he setup of SLAs and workflows requires a little more effort to comprehend.

Recommendations to others considering the product

If you want to have an affordable ,easy to use helpdesk software at reasonable price, zoho desk would be certainly one of the best choice.

What business problems are you solving with the product? What benefits have you realized?

We are managing Customer support system using Zoho Desk in our orgainisation . It is really simple to collaborate among support employees using zoh0desk.

Zoho Desk review by Esteve V.
Esteve V.
Validated Reviewer
Verified Current User
Review Source

"Delighted"

What do you like best?

The amount of functionalities it has. Having all these different functions really helps you to manage in a proper way you relations with customers. Moreover, this software allows you to have a little more control over your employees. At the end, this program makes you able to control a lot of different things in a quicker and easier way than before.

What do you dislike?

It was a little bit difficult to fully understand how it works, making us loose some time learning how to use it. We noticed the lack of a useful guide on its working method. It has no bugs but some aspects that could be better designed, but it is not a big problem.

Recommendations to others considering the product

I recommend other people that may want to try Zoho Desk to not feel discouraged if they think it is too complicated or something. It took me some time to start taking advantage, besides, you can use the free trial and extend it making a review. Also, I recommend to integrate Desk with other Zoho apps to have its full potential.

What business problems are you solving with the product? What benefits have you realized?

Basically the save of time. Now it's quicker to attend the numerous demands from the customers. This is thanks to the fact of having a specialized program insted of answering all the demands one by one directly from the mail. Moreover, it helps me have them all a little bit more organized than before. In conclusion, it makes the job much easier.

Zoho Desk review by Carlos M.
Carlos M.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, recommended to start"

What do you like best?

The interaction of email to generate the tickets to respond and relate is good. It allows to join two tickets in cases of duplicity. It allows you to respond to emails from the application. View information on Android App or iPhone. Generate general reports.

What do you dislike?

The Android and iPhone App does not allow uploading attachments including photos. It does not allow formatting the text of the email and attach an image or document. Synchronization is not very good in both applications.

In tickets is easy to comment, however, if you need to print the contents of the ticket does not generate a printable version so you are forced to take a screenshot.

If you want to consult the products to find duplicate products you will have to do it one by one, you do not have a search engine to do it and simplify the task.

Recommendations to others considering the product

Having the information of accounts, clients and technical users at hand in this way is very easy to start the implementation in the shortest time possible.

What business problems are you solving with the product? What benefits have you realized?

We manage to organize, simplify and unify communication with our clients. Technically it is a breakthrough in this regard.

Zoho Desk review by Rohan P.
Rohan P.
Validated Reviewer
Verified Current User
Review Source

"Zoho Desk | Context-aware help desk"

What do you like best?

The simplicity is the best part. We can get our work done easily using this product. The distribution system of tasks, client management and managing our own employees has never been easier! It is an excellent Customer Relationship Management software. The UI is intuitive and the user knows from the very beginning where he has to click and so it's User friendly!

What do you dislike?

The price is very costly. We are considering some cheap alternative if they don't reduce the prices.

Recommendations to others considering the product

Its a bit costly product but worth it

What business problems are you solving with the product? What benefits have you realized?

Zoho Desk is used by us to manage and control support customer system. It is easy to work together with the whole team using this. It makes our work time effective and productive.The customized ticket system is one of the finest features of this product.

Zoho Desk review by Jason A.
Jason A.
Validated Reviewer
Verified Current User
Review Source

"Great tool laser-focused on support ticketing, with an integrated knowledge base."

What do you like best?

Zoho Desk is very flexible, allowing customized fields in Tickets, Contacts and Accounts, even for the free version. It is possible to turn off all of the customer-facing features (e.g. email notifications, public Help Center, public Knowledge Base articles) and use it as a purely internal tool for tracking support cases. The company seems very responsive: there have been numerous improvements to Desk while we've been using it, and the one minor bug I reported was quickly fixed.

What do you dislike?

I'm still exploring the Time Entry feature; it seems easy to log time entries, but less seamless to get that info out, e.g. for billing purposes. There is not an easy way to share KB articles among multiple departments.

What business problems are you solving with the product? What benefits have you realized?

Allows us to easily enter and track customer support cases.

Zoho Desk review by User
User
Validated Reviewer
Verified Current User
Review Source

"Zoho Desk is a powerful support desk system that integrates well with the Zoho Suite of products"

What do you like best?

The best part of Zoho Desk is how well it integrates with the other Zoho software. Zoho has truly created a one vendor approach to business, and Zoho Desk works smoothly as the Support Desk and Customer Support.

What do you dislike?

There isn't much that we have run into so far that has created any issue in regards to Zoho Desk, though we are still early in the implementation.

Recommendations to others considering the product

Zoho is growing quickly, and it's products continue to improve. There are still some high-end features and some overlooked aspects of Zoho Desk, so ensure that it meets your needs in order to verify that the software has and does what you need for your company and support needs.

What business problems are you solving with the product? What benefits have you realized?

Zoho Desk solves the Customer Support and Help Desk portion of our business. In addition, it allows a smooth integration between our CRM and other Zoho apps that we use. The benefits have been great, reliable customer support, in addition to a tightly integrated software setup within our company.

Zoho Desk review by David Y.
David Y.
Validated Reviewer
Verified Current User
Review Source

"Advanced features with simple layout"

What do you like best?

It really lowers the barriers to entry and let's a small player compete like a larger enterprise. You can handle multi-channel, multi-agent, multi-department custom service so easily and effectively. Ease of deployment made it quick to setup on our website. Really make full use of the trial period so that you get to learn all the features it comes with.

What do you dislike?

Although I could not find anything wrong with the software , At the begin I had some difficulty to set up if used to other platforms but its can be solved.

Recommendations to others considering the product

A very simple yet powerful helpdesk system with 30 days full featured a must try software.

What business problems are you solving with the product? What benefits have you realized?

We now have the ability to make sure that our clients' issues and complaints are managed properly. We can manage all our customer issues and request in one place.

Zoho Desk review by MohammadAshraf V.
MohammadAshraf V.
Validated Reviewer
Review Source

"Best Alternative to FreshDesk"

What do you like best?

Zoho include the automation function, the integration functions and the account management tools. Automation tools allow fast and easy control of tickets, which means they can be divided into the appropriate areas and distributed to the right departments within your organization. Integration features allow you to seamlessly synchronize between your CRM system and the Helpdesk, which means duplication of administration and fast connectivity between the two.

What do you dislike?

As more and more features are available, more configuration needed. Proper Documentation with examples to understand which feature should used and when.There have been minimal problems with the configuration and, in general, it is a reliable system to use.

Recommendations to others considering the product

I can recommend it to start clients who are working hard to add professionalism to their brand without having even the cash flow. Having a great email server that grows with the business is a great benefit

What business problems are you solving with the product? What benefits have you realized?

We are using Zoho One subscription so it helped us to incorporate CRM and avoid the risks that imply a large initial investment and the resistance of the interested parties. In addition, the entire set of integrated products gave us the possibility of a single backend for all business needs. It's easy to get started with it and integration with the available business software is easy. Channels can be configured with minimal effort and APIs are well documented and easy to use. The immediate integration with CRM, billing and marketing is a great help to cover all interactions related to customers.

Zoho Desk review by Francesca T.
Francesca T.
Validated Reviewer
Verified Current User
Review Source

"zoho desk? Una vera scoperta!"

What do you like best?

La facilita con cui tutti siamo collegati, nello stesso momento si riescono a vedere le domande e risposte dei colleghi, soluzione ideale per lavorare in team e soprattutto per fornire un supporto ai nostri clienti!

Mi sto innamorando di tutta l'offerta Zoho, un unico programma completo per gestire il mio business!!

What do you dislike?

L'unica cosa che al momento mi manca è un e-commerce, ma spero riescano ad integrarlo a breve!

What business problems are you solving with the product? What benefits have you realized?

Il nostro problema era avere completa conoscenza delle richieste dei clienti, e soprattutto verificare le assistenze gestite da diversi dipartimenti, con Zoho desk abbiamo una completa integrazione di tutte le informazioni. Inoltre i clienti possono accedere ad un portale e verificare le loro domande piu frequenti.

Zoho Desk review by Administrator in Sports
Administrator in Sports
Validated Reviewer
Verified Current User
Review Source

"Making my job easy peasy with ZoHo Desk"

What do you like best?

I love the fact that I am bale to input everything from a customer and be able to have our record of this to fall back on after many many years. Also that ability that a customer can access there input as well

What do you dislike?

I really do not see anything that I dislike about this . It has helped me with my job tremendously at my job duties. I am able to locate a cvs with just one main entity and there whole history appears . Makes one on one with the cvs so easy and knowing all of there info

Recommendations to others considering the product

Love this software and so happy it is around

What business problems are you solving with the product? What benefits have you realized?

we are using ZOHO to create all leads for our construction base buildings. We use this to set, make, create a product that we are able to then fall back on over the years and if needed to repeat the item, the crm allows us to have that info at our finger tips

Zoho Desk review by Ernesto G.
Ernesto G.
Validated Reviewer
Verified Current User
Review Source

"Revision de Zoho Desk"

What do you like best?

La integración con nuestro sistema de gestión de clientes Zoho CRM, La configuración de los SLA y evaluación de los agentes.

El cliente puede dar feedback del trato dado por el agente y reaperturar el ticket con solo un correo si no esta satisfecho con la respuesta.

Los formularios web avanzados son muy personalizables si se posee conocimiento técnico de programación.

What do you dislike?

No permite modificar el nombre de la empresa en la estructura, luego de haber sido creada, lo cual no permite modificar el nombre de la misma en la configuración de los correos.

No permite colocar campo para adjuntar archivos en el formulario web avanzado.

No permite agregar o eliminar campos en el widget de respuesta, se mantienen los mismos predefinidos para todos los casos.

Recommendations to others considering the product

Excelente herramienta para la gestión de tickets de soporte y solicitudes y permite una estupenda integración bidireccional entre los 2 aplicativos.

What business problems are you solving with the product? What benefits have you realized?

La integración y asociación de los tickets de solicitudes e incidencias con nuestros clientes registrados en el sistema de gestión de los mismos Zoho CRM.

Creación de nuevos clientes al momento de la creación de los tickets.

Actualización de los clientes de forma bidireccional entre nuestro sistema Zoho CRM y nuestro sistema Zoho Desk.

Configurando los parámetros necesarios en el formulario web avanzado, nos permite atar a los clientes a que coloquen la información necesaria para dar con la pronta resolución de la posible incidencia o inquietud que tengan nuestros clientes.

Zoho Desk review by Alfredo C.
Alfredo C.
Validated Reviewer
Verified Current User
Review Source

"One word: Best"

What do you like best?

Zoho Desk has improved the user interface and allowing to the Help Desk agents to have a better experience, and this means more effective Customer Experience whenever they are need technical support or help with any type of problem. You can easily track all the support and help desk you provide to your current customers and your leads, and have all this data centralised in your CRM system.

Even if you're an Zendesk user, you know that you have another great option with better pricing or at least competitive.

What do you dislike?

Nothing to commment here, the Zoho Desk solutions has been great in everything my organization and customers need. Only could be the "html" or more options to customise the client portal with a Drag-and-drop option for the tailor made portal need.

Recommendations to others considering the product

Zoho desk is not only providing us for help desk solutions, is also a great tool where you can track your Leads and Clients directly with your CRM, also integrates with great third party applications, even if you are not completely happy with Zendesk, Zoho Desk provides an option to import directly and without no complex or hard setup step to achieve a successful and flow-less migration.

What business problems are you solving with the product? What benefits have you realized?

Providing multi-channel to our current customers and clients to let us know how can we help them, in terms of been more helpful for them, and giving them a better experience working with us, and using our products and services.

Zoho Desk review by La-Z-Boy S.
La-Z-Boy S.
Validated Reviewer
Review Source

"Great Bang for the Buck"

What do you like best?

I am a ConnectWise convert and I have to say I love the interface, the flow, the fact that it preserves formatting, the mobile app and a lot more.

What do you dislike?

I did have some trouble when I first created the board. There were some bugs that revolved around changing the primary account. I solved the issue by deleting the account and starting over. I also didnt like how I couldn't preserve ticket date information on import.

Recommendations to others considering the product

I had a false start when I first got going. I believe you will love it once you take the time to configure it correctly. Don't be afraid to reach out to support by phone but they wont always be that helpful.

What business problems are you solving with the product? What benefits have you realized?

We are using it for our IT Support Board, Human Resources Board, and soon our Internal Property Management board.

If all goes well and their API proves useful we may move our customer service tickets to this desk.

Zoho Desk review by Jake T.
Jake T.
Validated Reviewer
Verified Current User
Review Source

"Zoho Desk Has Seriously Saved My Business & Sanity"

What do you like best?

With so many tools and options out there it was hard to make a decision. I finally figured that I needed to stop wasting time and start improving my productivity. Not only did Zoho Desk do this for me but I was also able to explore all of the additional services Zoho offers making my experience amazing and seamless.

What do you dislike?

I may have only been using the service a short time but so far no complaints! It's easy to use and offers a clean dashboard navigation experience as well.

Recommendations to others considering the product

Be sure to explore all of the Zoho services - I believe your value comes in more when you look at the full benefits package

What business problems are you solving with the product? What benefits have you realized?

Support request management

Zoho Desk review by Amit S.
Amit S.
Validated Reviewer
Review Source

"Intuitive interface. Amazing Integration. "

What do you like best?

Zoho has done a great job with its various apps to help a business run. We were able to quickly set up Sales IQ Live Chat on our web site. Each chat is automatically created in Zoho Desk where we can follow up with a case in the event the agent needs to get additional information to the user. Its seamless and we look forward to implement more tools at our business.

Support is amazing as they have agents online 24/5. If you require someone to look at your screen to better explain an issue you're having they can quickly take control. Their phone support is also great!

What do you dislike?

Considering Zoho has so many different applications, its a little difficult to choose what you want to use. There are a lot of different price structures so choosing your plans can be a little painful. We considered Zoho One but we didn't want to rack up an $800/mo bill. Right now, we are implementing Zoho in parts.

Recommendations to others considering the product

Prepare your migration. Understand it will take time.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of customer requests and incoming requests from our web site through Sales IQ.

Zoho Desk review by Josef T.
Josef T.
Validated Reviewer
Review Source

"Trial to switch from SalesForce to Zoho"

What do you like best?

1262/5000

I appreciate the modularity and the price structure.

It's easy to start with the first real impression.

The individual modules offer the possibility to start with the desk first, which in our case is the most important service.

With the connection to the Zoho CRM, however, it is also possible for us to keep the customer data centrally in a second step and thus to avoid superfluous multi-track data storage.

The possibility to process projects individually in one service gives us the freedom to integrate external partners in internal projects quickly and easily. We can also process customer orders outside of CRM as projects and offer our customers an easy way to collaborate in the project.

The data exchange between the individual modules (services) also enables a quick overview of the respective customers in the CRm. Which orders are open, which projects are in which status and are there open tickets that could be discussed during a customer visit.

At the moment we are at the beginning of the evaluation, but at the moment ZHoho is convinced that we will switch from Salesforce to this service, if there is not something else that makes a change impossible.

What do you dislike?

At the moment I would like to interact withOffice365 but it's not implemented as google is at the moment.

the Import of tickets is not so easy from salesforce as it seems. problems with excel format and csv are always around and take some time to find out whats up with.

Recommendations to others considering the product

it's easy to start with.

What business problems are you solving with the product? What benefits have you realized?

Simple process support

Zoho Desk review by Mario M M.
Mario M M.
Validated Reviewer
Verified Current User
Review Source

"It´s a good expirience in the begining. After is not than friendly."

What do you like best?

It´s a good synchro CRM up.

It´s easy learn to manage.

You can wiev all your tickets.

Save time.

Dashboard are easy to understand.

What do you dislike?

Needs update always you change any feature.

Poor set up interface.

Where is a spanish desk guide?

does not show hour, in reports only date.

Other colors could be avaliable.

it Is difficult desing reports.

I would like make customizing the desk funcionality as easy, as zendesk.

Sometimes recived spam.

Spanish traduction is wrong in some issues.

There are more templates, some friendly and we can modified, but not much.

Recommendations to others considering the product

It´s a good product for a small/(medium business.

What business problems are you solving with the product? What benefits have you realized?

Best way to solve questions, troubleshooting, and oher issues to our customers.

Now is more fluid, clear, our customer relationship.

we can centralite our customer service,

Let us organize every day, is comfortable when you have many tickets and end of the day you can see all your tickets closed.

Obtain a feedback about costumer service, and we improvement it.

Let to small team to be powerful and dynamic.

Now we are more competitive, smart, fast thanks a zoho desk. this is very important because we are a small company in growing,.

We are going to expand for other countries, so zoho desk is a big help to rise this object.

We are sure that our customer and reseller change their point of view about our company since zoho desk is with us.

Zoho Desk review by Fernando R.
Fernando R.
Validated Reviewer
Review Source

"Works perfectly for our workflow"

What do you like best?

We like the way that it integrates their Zoho Remote Desktop. It has been so helpful to have all the tools that we need available at hand. It has helped with our workflow, before using Zoho Desk we had to do all of this by email, it made it hard for us to keep track of all of the things that needed to be done.

What do you dislike?

So far nothing. we are still trying to figure out how to use it better on our end.

Recommendations to others considering the product

Try it out, at the beggining it seems a little hard because there is so many features but the more you try it and use it the more you will like it. I would say try each feature to see what works best for you. Personally I'm not using all of the features but probably in the future I will.

What business problems are you solving with the product? What benefits have you realized?

Help desk issues, computer requests and meetings with our employees on the field.

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Zoho Desk
4.3
(688)