What do you like best?
Zoho checked all the boxes for us as a startup in a recession economy. Growth would be slow, so costs would have to be carefully managed. Zoho allowed us to begin invoicing right away - professionally and portable - for free.
The interfaces for desktop, mobile, tablet have little to no learning curve and ran reliably on basic broadband and even mobile edge where 4G wasn't available. Right away we were administratively functioning which left us time to focus on business development, growth and operations.
As per our use, its worked on every browser and mobile platform with no loss in fidelity of the layout.
What do you dislike?
I honestly don't have any dislikes at the moment - and I am using the free subscription, with intentions to upgrade in 2017. There is enormous value and functionality in the product at a free level.
Recommendations to others considering the product
Just try it. Its fast, light, portable, comprehensive and feature rich.
Its ideal for startups that may be outsourcing their financial accounting and just needs solid invoicing and crm.
As you grow, subscribe and expand the feature set.
Don't worry about he cloud. I use it every day and its always been available. If you have any paranoia about that, there's a backup feature as well to download your data and you can export to XLS, CSV and PDF,..
What business problems are you solving with the product? What benefits have you realized?
I've been able to expedite invoicing electronically and reduce paper.
By scheduling report generation, Zoho emails reports - pushing useful data to us periodically.
Many customers appreciate the option of viewing their invoices online.
Adding inventory/sale items can happen at invoicing on the fly if something new is offered to the client.
The dashboard gives great at-a-glance business intelligence.