Low cost and easy to setup. The system works, and it works well - but it's just a bit basic (in terms of visual) and clunky (in terms of admin).
Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very amateur.
Good pricing! Does the job, but maybe not as well as some of the other vendors.
Zoho Sales IQ is really great for being able to chat with clients visiting our website who are surfing to find out more info.