Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.
(Based on 550 reviews)
Determines whether mentions of your brand are positive, negative or neutral.
(Based on 459 reviews)
Identifies who is talking about your brand along with their influence over social communities.
(Based on 439 reviews)
Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.
(Based on 563 reviews)
(Based on 546 reviews)
Uncovers customer sentiment identify trends in order to accommodate the customer better.
Allows the creation, management, and scheduling of content to be shared across social media channels
Identifies trends in customer sentiment in response to social media campaigns for the benefit of future campaigns
Centrally manages social media marketing efforts across all utilized platforms
Manage and optimize ads across social channels
Monitors and reports on social media activity pertaining to brand names or campaigns in order to identify fraudulent, misleading, or compromising mentions
(Based on 444 reviews)
Optimizes scheduling and posting of content across social media channels
(Based on 774 reviews)
Automates publishing of and responses to social media content
(Based on 717 reviews)
Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.
(Based on 328 reviews)
Analyzes and illustrates follower information such as demographics, location, purchase intent, etc.
(Based on 456 reviews)
Content Engagement Analysis
Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.
(Based on 475 reviews)
Finds and highlights the followers with the largest and most influential followings of their own to tap into as potential brand advocates.
(Based on 381 reviews)
Paid Campaign Tracking
Tracks and measures the success of paid advertising initiatives run on social media sites.
Able to track click path of users that come to your site via social campaigns and if they convert to customers.
(Based on 380 reviews)
Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.
(Based on 407 reviews)
Allows users to export reports from the product into an .xsl, .csv, or .pdf file.
(Based on 399 reviews)
Correlates social media data with business intelligence to better business operations
(Based on 641 reviews)
Customizes dashboards to report the most necessary social media metrics
(Based on 605 reviews)
API / Integrations
Application Programming Interface—Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
(Based on 306 reviews)
Allows marketer to use platform in different langauges and includes ad units on websites from around the world
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
(Based on 485 reviews)
Allows marketer to add, track, and measure a multitude of social media accounts.
(Based on 420 reviews)
Performance and Reliability
Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
(Based on 529 reviews)
Monitors a variety of social media channels to uncover relevant content
(Based on 729 reviews)
Reports and measures campaign efforts across a variety of social media channels
(Based on 693 reviews)
Offers filters to sift through published and promoted data
(Based on 609 reviews)
Uncovers social media performance and insights of other businesses
(Based on 540 reviews)
Allows user to search for specific keywords to measure social impact
(Based on 487 reviews)