As a software platform, Zoho has many tools, and you can stay in their ecosystem with one set of account credentials instead of having a piecemeal of software from different vendors.
The interface is easy to use and it is enough for most purposes, and the out of the box integrations with CRM and Google spreadsheets are a great start for a beginner marketing person. There is a selection of themes and you can easily localize your surveys to get more responses.
Surveys tool is easy to script, and you can easily add tags or pre-populate a name field for example.
The survey tool is quite basic in terms of logic (you can't make a new question from the answer for example), and it is limited in the amount of question look customization. I think they could add an option for html subheaders.