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Zonos

4.8
(25)

Zonos (formerly iGlobal Stores) gives eCommerce merchants the tools and services you need to sell and ship globally.

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Showing 26 Zonos reviews
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Zonos review by Jason S.
Jason S.
Validated Reviewer
Verified Current User
Review Source

"Amazing product and teamwork with iGlobal"

What do you like best?

It is great to let them know what are struggles are, and watch them come up with solutions to improve our business. Other companies we work with it feels like they are just working on a problem for us. With iGlobal there is teamwork and we work on things. Their knowledge and responsiveness to our questions has been a wonderful experience. Amazing admin console to view the actual checkout our customers are seeing.

What do you dislike?

I am going on working with them for 8 months now, and can't even come up with a dislike.

Recommendations to others considering the product

If you are looking at one of their products I recommend you go with them, as they will exceed your needs, not just meet your needs as similar of their competitors do.

What business problems are you solving with the product? What benefits have you realized?

iGlobal does all the heavy lifting with an International shipping integration with UPS. iGlobal also handles our international checkout. They also provide re-directs for some of our international customers. We are also able to monitor all orders being processed through them.

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Zonos review by Scott A.
Scott A.
Validated Reviewer
Verified Current User
Review Source

"Amazing Support & A great Solution"

What do you like best?

It allows for easily charging duties and taxes to our international customer. We no longer have to worry about abandoned shipments. Also the customer support was spectacular and the iGlobal team was with us every step of the way. Even months after the implementation if I make a request they will usually respond within the hour to let us know they are working on our request or have a solution already.

What do you dislike?

The integration was very difficult, but part of that was because of our Miva Merchant set up, which is not standard by any stretch. Also, there were some bugs in the system, but all of them were quickly rectified by the Igloabl team.

Recommendations to others considering the product

I would recommend anyone looking to expand their international ecommerce operation to take a look at iGlobal and their product. It will make it that much easier to gain international customers and ship internationally.

What business problems are you solving with the product? What benefits have you realized?

We utilize iGlobal stores to enhance the ecommerce experience for our international customers. Also, it allows us to quickly, easily, and accurately calculate duties and taxes and charge them to our customers. This removes the risk of abandoned shipments and makes it a cleaner transaction process.

What E-Commerce Tools solution do you use?

Thanks for letting us know!
Zonos review by Matt B.
Matt B.
Validated Reviewer
Verified Current User
Review Source

"Great!"

What do you like best?

I love that my international customers are receiving rates that are accurate with no surprises. It truly saves me a lot of time and headache. I also love the customer service that Zonos provides us.

What do you dislike?

I have nothing negative to say. I even like the new name better than the old one!

Recommendations to others considering the product

Please give this product a try and save yourself time and headache. It can help grow your international business and also protect you from fraud. It is an amazing product!

What business problems are you solving with the product? What benefits have you realized?

We are able to get our international customers an accurate landed cost in real time instead of manually quoting. This has increased our international sales by more than 30% and saved us a lot of time and missed business.

The fraud protection is amazing too.

Zonos review by TORRY M.
TORRY M.
Validated Reviewer
Verified Current User
Review Source

"Exceptional Support | Brilliant Solution"

What do you like best?

Travis has been totally on it from day 1. Handled every issue/request quicker than most companies take to respond to initial question.

Many Apps have found their way into the Shopify App Store that have no business being there. iGlobal/Zonos is not one of them

What do you dislike?

In the 2 years of using Zonos, we haven't had an issue yet that wasn't solved by implementing customized solutions per our business needs. All at no extra charge.

No dislikes as of yet

Recommendations to others considering the product

Easily expand & convert your INTL checkout.

It's as easy as creating a user for Zonos to handle all that is needed to get you up n running in no time

What business problems are you solving with the product? What benefits have you realized?

Zonos eliminates all INTL drama. Calculates exact VAT, Shipping, Duties instantly, & provides seamless checkout.

Easy to use intuitive interface

Zonos review by Aaron B.
Aaron B.
Validated Reviewer
Verified Current User
Review Source

"Empowering My International Sales"

What do you like best?

iGlobal has been a fantastic partner that has given us the ability to reach more countries and control our own destiny in regards to service offerings and costs. We had other options out there, but they were all tied to a company that wanted to control our freight. With iGlobal we have the ability to pick and choose which carriers and services fit our customers' needs the best We also have a lot more negotiating power with the carriers which allows us to offer lower costs to our customers which improves customer satisfaction and increases overall sales.

What do you dislike?

There really hasn't been a lot to dislike. If there ever is an issue the iGlobal support team has been extremely fast at resolving the problem.

What business problems are you solving with the product? What benefits have you realized?

Access to more countries, better margins, increased sales, better freight costs, happier customers:)

Zonos review by Nick L.
Nick L.
Validated Reviewer
Verified Current User
Review Source

"Great Product, even better staff"

What do you like best?

Their staff is amazing. Our support issues are handled quickly and they always help answer random questions I have.

What do you dislike?

The only thing I can think of is the time it took to get the integration going. But this was due to the iGlobal team making sure we crossed all the T's and dotted the i's

Recommendations to others considering the product

If you want to sell your product globally and don't want your customers to deny packages when they find out how much the duties/taxes are there is not better way than integrating with iGlobal

What business problems are you solving with the product? What benefits have you realized?

Our international ecommerce. We let iGlobal handle all our international cart processing and fraud protection. This has increased our international business more than 8% in the first year of using them. Allowing our customers to see the final cart amount with shipping and even duties/taxes in their currency.

Zonos review by Gylfi Aron G.
Gylfi Aron G.
Validated Reviewer
Review Source

"Zonos creates significant value for us!"

What do you like best?

ShopUSA.com offers international shipping from USA to +150 countries. The international shipping process is a complicated one but Zonos helps to simplify the process. The needs of our international customers are extensive & we strive to offer as many a-la-carte services. Zonos has created a solution for us to offer our customers the opportunity to prepay duties & taxes. Using their accurate duty & tax calculator, we are able to speed up the customs process for our customers and provide an all-inclusive landing price without hidden fees. It has been a great relationship over the past few years and we look forward to creating more synergies with Zonos in the near future. Thanks for all that you do!

What do you dislike?

We have found one important way to create synergies with Zonos but look forward to find other areas to improve our business.

Recommendations to others considering the product

Great service and products! You won’t regret it.

What business problems are you solving with the product? What benefits have you realized?

Duty & Tax calculations

Zonos review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Strongest Product I've seen in this space"

What do you like best?

The checkout itself is best in class. They have created an easy and seamless flow for our customers. In addition, they have the option to take care of everything on the back end themselves (capture, order and fulfillment updates, etc). Their suite of products are very well thought through with the customer (end user) and client (business owner) in mind.

What do you dislike?

We have been a client for 5 months: No dislikes

What business problems are you solving with the product? What benefits have you realized?

They completely solved our problem of not having access to an international market for eCommerce. Their checkout is top notch (we even used it as the reference point for our platform when asking for a new out of the box checkout). They have brought us revenue, and we use their fraud protection, so they keep us safe too. The implementation was easy on their end, and the level of support we get from their team is absolutely outstanding.

Zonos review by User
User
Validated Reviewer
Verified Current User
Review Source

"iGlobal for our Shopify Store"

What do you like best?

The iGlobal team was extremely helpful and there for us every step of the way in the set-up process. Having left it running for some time now we have experienced no issues and have seen improvements in the amount of international orders and inquiries there are.

What do you dislike?

We paid for a minimum of 12 months, which means we are locked and committing for a year and will not be considering any alternatives anytime soon. That said, there are not many solutions such as iGlobal that integrate well with our UPS business account.

Recommendations to others considering the product

If you are in need of a painless international shipping/duties solution for your business, iGlobal may be the right fit for you especially if you already ship with UPS.

What business problems are you solving with the product? What benefits have you realized?

We are alleviating the headaches of duties and taxes for international customers and ourselves, which caused several barriers to entry on the international marketplace prior.

Zonos review by Lew E.
Lew E.
Validated Reviewer
Verified Current User
Review Source

"Incredible app. Even better support!"

What do you like best?

Meets my needs perfectly. Needed a way to calculate duties taxes and customs and charge my customers for them at checkout, this did it perfectly. Allowed us to go GLOBAL. Michelle was EXCELLENT with customer support. Really enjoyed the entire process and continue to work with them on two sites! Bravo for all their hard work and assistance, they're truly a dedicated team.

What do you dislike?

I have nothing bad to say about this app. They've been incredible since day one, from the install to launch and customer service throughout.

What business problems are you solving with the product? What benefits have you realized?

Automatically calculating taxes duties and customs, as well as working with my shipping, and displaying them at checkout to be collected upfront

Zonos review by Mikayla W.
Mikayla W.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Makes Shipping A Breeze!"

What do you like best?

Our customers that live internationally can finally order directly through the website and get the duties and taxes estimated automatically.

What do you dislike?

The only thing I could say I am not the biggest fan of is that fact that the checkout looks so much different than our website. I wish we could customize the color scheme at least.

Recommendations to others considering the product

Make it easier for your international customers to purchase with you! You will not regret it!

What business problems are you solving with the product? What benefits have you realized?

We are able to confirm duties and taxes without worry of over or under charging the customers. The customer can now also choose if they would like to pay for them ahead of time or after delivery.

Zonos review by Chris G.
Chris G.
Validated Reviewer
Verified Current User
Review Source

"Iglobal"

What do you like best?

they make it simple to do business with international customers, and help with all aspects when setting it up.

What do you dislike?

We don't get more orders. we are working on a plan to advertise international

Recommendations to others considering the product

it could not be any easier, and we orders from all over the world.

What business problems are you solving with the product? What benefits have you realized?

We would probably would not business with some of these countries, but with IGLOBAL taking the risk for us we are free to do more other sales than researching these.

Zonos review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Zonos is great for international checkout solutions!"

What do you like best?

Zonos is very attentive and works quickly as well. Any time we've ran into any issues with this system, they have resolved the issue within a day.

What do you dislike?

Zonos orders have caused some minor inventory and order issues on our system, but I believe it is a little mixture of both Zonos and our eCommerce system, not just Zonos.

Recommendations to others considering the product

Always ask questions. Zonos staff is incredibly receptive and

What business problems are you solving with the product? What benefits have you realized?

Zonos allows us to offer checkout for non-US customers, and provides fraud screening services for these orders.

Zonos review by Eyal B.
Eyal B.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, Top notch customer service"

What do you like best?

Their customer service is super fast, always there to help. The plugin was easy to install and straightforward to the customers.

What do you dislike?

Everything is perfect and fit ours and our customer's needs.

What business problems are you solving with the product? What benefits have you realized?

An easier way for our international customers to buy and pay their duties up front with their local Credit card.

Zonos review by Patricia S.
Patricia S.
Validated Reviewer
Review Source

"Excellent integration to gain international customers "

What do you like best?

iGlobal stores work great on both of our sites which are on a Magneto platform. The integration appeared to be straightforward and was handled all by iGlobal. By using the integration we have alreasy noticed an increase in international sales. We have received feedback from our customers that they also like seeing the customs fees and that they are able to prepay them through the new checkout.

What do you dislike?

I have no dislikes to speak of regarding this.

What business problems are you solving with the product? What benefits have you realized?

We are reaching international customers that we were turning away before.

Zonos review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent Customer Service"

What do you like best?

iGlobal has been there every step of the way for us. They create every single custom rule that we need with no questions asked. Other companies have charged us a great deal just to do those same exact rules.

What do you dislike?

I have not come across anything that iGlobal could not do for us. They have been a great partner.

Recommendations to others considering the product

Just have a phone call with their support team to discuss anything that you might need and you will see how accommodating they can be.

What business problems are you solving with the product? What benefits have you realized?

Our international shipping is incredibly custom. We have different rules set up for different countries because of the products that we sell. iGlobal has easily and quickly set up every one of those rules for us.

Zonos review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Awesome!"

What do you like best?

This app provides clarity for our International customers. It makes them aware that duties & taxes are required and gives them the option to take care of it when placing their order.

What do you dislike?

There isn't much to dislike about this app.

What business problems are you solving with the product? What benefits have you realized?

Full transparency regarding duties & taxes. It also gives us the ability to provide a seamless shipping process once duties & taxes are paid.

Zonos review by Waverly M.
Waverly M.
Validated Reviewer
Verified Current User
Review Source

"The Tool for International Checkout"

What do you like best?

Enables our international customers to get a fully delivered price up front, in their native currency.

What do you dislike?

Currently only has API interface with UPS. Would like to see FEDEX and DHL API options.

What business problems are you solving with the product? What benefits have you realized?

Effective tool to assist with the growth of our international business.

Zonos review by Justin W.
Justin W.
Validated Reviewer
Verified Current User
Review Source

"iGlobal International checkout"

What do you like best?

Worry free sales to international customers. They handle all the risk with chargeback protection.

What do you dislike?

Flexibility with Volusion platform although this is more a Volusion issue.

What business problems are you solving with the product? What benefits have you realized?

Ability to make sales on a Global scale.

Zonos review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Review Source

"EVALUATION OF IGLOBAL STORES"

What do you like best?

The people who work at iGlobal are amazing, and actually care about THEIR product performance and my company's ability to use it successfully

What do you dislike?

Once in a great while, something that was fixed becomes "broken" again, but they fix things in a very speedy time frame. No issue goes unresolved.

Recommendations to others considering the product

Go with iGlobal, no disappointments!

What business problems are you solving with the product? What benefits have you realized?

My international orders come through already checked for fraud and already integrated into my ecommerce shopping platform in a concise format. I trust iGlobal and find it very effective and easy to use. Essentially they do all the "heavy-lifting" for me with international orders.

Zonos review by Julie F.
Julie F.
Validated Reviewer
Review Source

"iGlobal has been an important partner in helping us build our international business.,"

What do you like best?

Our account manager is very responsive whenever we have a question or issue with the site or an order.

What do you dislike?

There isn't anything I would say that I dislike at the moment.

What business problems are you solving with the product? What benefits have you realized?

They play an intregal part for us to be able to do international sales on our website, by collecting duties and taxes as well as shipping options.

Zonos review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Verified Current User
Review Source

"Good International Checkout Option"

What do you like best?

A shipping carrier agnostic solution where we handle the shipping without needing a consolidator.

What do you dislike?

While the tools are extensive, they are still building-out reporting and other functionality.

What business problems are you solving with the product? What benefits have you realized?

Our goal is to grow our international export business and their offerings are providing us the tools to do this thought localization, languages, landed cost calculations and currency exchange.

Zonos review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"iGlobal Review"

What do you like best?

I like that iGlobal exists. Before partnering with this company we were unable to ship outside the United States and now that we have partnered up with them we have increased our profit margin and customer base.

What do you dislike?

I dislike having to refer customers to iGlobal for certain issues such as payments and refunds. The pricing to ship to international locations seems very high as well. This is a huge issue with our international customers.

What business problems are you solving with the product? What benefits have you realized?

By partnering with iGlobal we were able to ship to our Canadian base customers and all over the world. We used to get emails and calls daily from international customers wanting to order from our company and we would have to turn them away. Now we can help them and send them the parts they are needing.

The benefits are pretty simple. We have increased our profit margin and we get to help customers outside the US.

Zonos review by Executive Sponsor in Sporting Goods
Executive Sponsor in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"IGlobal Has Done A Great Job For SoccerPro"

What do you like best?

Ease of installation. Clean and easy-to-use cart. Awesome customer service.

What do you dislike?

Not much comes to mind. iGlobal has been one of the best 3rd party solutions we've ever integrated.

What business problems are you solving with the product? What benefits have you realized?

Global demand for our product with reasonable pricing and expedited shipping options.

Zonos review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Review Source

"Great company to grow your international sales."

What do you like best?

iGlobal has helped our company grow ten fold and has made the whole process painless. Great customer support and account portal to track and process shipping with ease.

What do you dislike?

We have yet to have an issue with iGlobal in the 4 years we have partnered with them.

Recommendations to others considering the product

I would 100% recommend iGlobal to other ecommerce companys.

What business problems are you solving with the product? What benefits have you realized?

iGlobal has streamline our international sales and taken away the fraud that goes with international orders completely away.

Zonos review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Review Source

"Zonos has proved a valuable asset to our company"

What do you like best?

The customer service received by Travis Robinson is tremendous. Zonos has helped us procure new international orders without having to worry about credit card fraud.

What do you dislike?

The commissions are a little high. Would be nice to have a reduction :)

Recommendations to others considering the product

If your product isn't being purchased overseas, this will help increase your sales.

What business problems are you solving with the product? What benefits have you realized?

Lack of International credit card orders.

Kate from G2 Crowd

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