What do you like best?
It allows for easily charging duties and taxes to our international customer. We no longer have to worry about abandoned shipments. Also the customer support was spectacular and the iGlobal team was with us every step of the way. Even months after the implementation if I make a request they will usually respond within the hour to let us know they are working on our request or have a solution already.
What do you dislike?
The integration was very difficult, but part of that was because of our Miva Merchant set up, which is not standard by any stretch. Also, there were some bugs in the system, but all of them were quickly rectified by the Igloabl team.
Recommendations to others considering the product
I would recommend anyone looking to expand their international ecommerce operation to take a look at iGlobal and their product. It will make it that much easier to gain international customers and ship internationally.
What business problems are you solving with the product? What benefits have you realized?
We utilize iGlobal stores to enhance the ecommerce experience for our international customers. Also, it allows us to quickly, easily, and accurately calculate duties and taxes and charge them to our customers. This removes the risk of abandoned shipments and makes it a cleaner transaction process.