What do you like best?
The best thing about MXIE is that I don't have to have a physical phone taking up room on my desk. It works well for taking and transferring calls. I also like the Buddy feature. I'm probably not using it correctly, but I use it to see if my co-workers are busy on the phone with a customer, or if they are away.
What do you dislike?
I dislike the interface especially. When I'm on a call and I need to transfer or hang up, it takes me way too long to locate the T or End Call buttons every time. They are each one of the tiniest buttons in the whole app. I would recommend this app 100% if they would do a redesign of the interface to prioritize features that are more important.
Recommendations to others considering the product
This app is functional for what it is, a soft phone that you can use from your desk with a headset. If you are not bothered by a dated interface with poorly placed buttons, it could be perfect for you, depending on the price. I have no idea how much it costs because I use it for work and it was already purchased for me.
What business problems are you solving with the product? What benefits have you realized?
When dealing with customer support calls, it helps to see the caller ID and the phone number, and also to be able to relate those easily back to the voicemails received. I use this on a daily basis at my job to reference and open tickets in response to voicemails left by customers.