Zuora

(161)
3.9 out of 5 stars

Zuora is a subscription billing, commerce, & finance platform that enables your subscription business to succeed.

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Zuora review by <span>Katie P.</span>
Katie P.
Validated Reviewer
Verified Current User
Review Source

"Zuora implementation went smoothly, functionality meets our needs"

What do you like best?

I was extremely impressed with the Zuora team who lead our implementation. They were experienced, knowledgable, patient and kind. Excellent follow-through. It's been over 3 months since we've been live with Zuora for our billing. It's definitely a step up from our prior home-grown solution which involved integrating Stripe & other tools. With Zuora, we have greater visibility into the status of our billing, and greater functionality to price our products and services, employ discounting, and bill our customers. The API is powerful. The permissioning works well, and there are plenty of custom fields.

What do you dislike?

Zuora has a very robust database / data model and functionality to meet our needs. However, the user interface leaves a little to be desired. The API is powerful and useful, however, I find myself wishing for more powerful in-app editing capabilities - such as the ability to bulk edit accounts. We wish the integration with the Stripe gateway had more functionality such as auto card updater and ability to void credit card transactions. Not sure if this is a Stripe API limitation or not.

Recommendations to others considering the product

Ensure you have allocated an internal resource (and plenty of time) to the implementation, especially if you are migrating customer data.

What business problems are you solving with the product? What benefits have you realized?

Since implementing Zuora, our business now visibility into our outstanding balance (in collections). We now have a clear source of truth for our Product Offering (Product Catalog). We've gained more trust in our account and billing data, and we no longer need to rely on our senior engineers to report on billing-related metrics for our business. A big win!

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Zuora review by <span>Felix G.</span>
Felix G.
Validated Reviewer
Verified Current User
Review Source

"Zuora "

What do you like best?

Pretty straight forward application and user interface. Works well with basic setups. For basic subscriptions the system works well.

What do you dislike?

No flexibility for custom schedules. Cannot handle multiple currencies for a single client. Have to create too many work-arounds to get billing completed. Out of the box compadibility with other products is only one way. Need to attach other products to ensure proper functionality. Lack of system controls and history for changes and updates.

Recommendations to others considering the product

Make sure to test all scenarios that will be utilized with this Product. Also test instance where you would need to investigate a certain invoice or payment across systems, ie. SalesForce to Zuora or Zuora to the ERP, especially if there is a change from the original quote.

What business problems are you solving with the product? What benefits have you realized?

Subscription billing. Simple process and for the most part it does work well with basic subscriptions. It works with majority of our subscriptions however it causes too many issues with the remainig part of our business.

What Subscription Management solution do you use?

Thanks for letting us know!
Zuora review by <span>Elizabeth S.</span>
Elizabeth S.
Validated Reviewer
Verified Current User
Review Source

"Zuora is enabling us to scale as a growing start-up"

What do you like best?

The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating end of month commissions, recognizing and deferring revenue, and overall bookkeeping. The quoting tool that Zuora has integrated with Salesforce is also a huge plus. Our sales team can now easily create nice looking quotes by selecting various product / rate plans through the Zuora / Salesforce Quoting tool. The quotes are then immediately sent over to our clients and the subscription data synced to Zuora so that the client is ready to be billed. Prior to this process, it was a hassle manually inputting billing information into our legacy invoicing platform, which also offered no room to manage term dates / billing dates or any other subscription related data.

What do you dislike?

Be cautious of dates and how they can impact billing. I.e. if a customer signs up in the middle of the month, will their billing be prorated? There are many different dates that can be tracked in Zuora which make the tool complex, but also sophisticated. Additionally, the on-boarding and learning curve is extensive and steep - the training and implementation requires a lot of time and attention.. for a while it felt like my sole job was Zuora. However, working with Zuora's Global Services team that handles the implementation made it all worth it. The team at Zuora want to see you succeed and knowing I was in good hands, with people who were ready to help, made me all that more motivated in making sure I could implement Zuora to the best of it's capability at our company. I'm still not getting it all right / some subscriptions are more complicated than others, but I'm confident that with Zuora's support we will get to a point where invoicing is done seamlessly.

What business problems are you solving with the product? What benefits have you realized?

We signed onto Zuora without much standardization to our billing process, subscription management, or even a formalized product catalog. We were rapidly bringing new customers on at many different pricing schedules and payment terms. Now with Zuora, there is clear insight into the different rate plans customers are subscribed to, as well as their MRR and other reporting measures.

Zuora review by <span>Sean W.</span>
Sean W.
Validated Reviewer
Review Source

"Wonderfully Integrates with salesforce"

What do you like best?

The integration with salesforce is very robust and allowed our organization to fit zuora to our specific needs. The implementation team did a wonderful job of setting us up for success and even though we had unique requirements they offered workable solutions.

What do you dislike?

It takes training across your organization, which is expected, but there are quite a few places where users can mess up billing. I suggest sending each user through the Zuora university which I hear they are upgrading soon.

Recommendations to others considering the product

Having your own developers is a great idea since the API connection is very powerful, you can customize it to almost any degree.

What business problems are you solving with the product? What benefits have you realized?

We are a subscription business but did not have good visibility into our billing. Now we have great reporting and can quickly build reports in salesforce. Especially useful is being able to track discounts our sales reps are giving and the impact on revenue.

Zuora review by <span>Tim C.</span>
Tim C.
Validated Reviewer
Review Source

"Sophisticated billing platform to scale growing Saas businesses"

What do you like best?

Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business.

What do you dislike?

The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace.

Recommendations to others considering the product

As mentioned above, Zuora is complex to set up. However, once you're up and running, you're able to accelerate your business and not waste engineering resource on billing (and instead use those resources on your business). If you have a really simple billing / business model, then Zuora isn't for you. However, if you have a somewhat complex business model, or if you want flexibility to grow and adapt with you business, Zuora is a fantastic fit.

What business problems are you solving with the product? What benefits have you realized?

We launched self-serve usage based pricing for our software offering. Additionally, we have an Enterprise Sales team that sells "unlimited" access to our products. Zuora allows us to customize their system to support both pricing models simultaneously.

Zuora review by <span>Jared M.</span>
Jared M.
Validated Reviewer
Verified Current User
Review Source

"Rough Start with Zuora"

What do you like best?

One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software.

What do you dislike?

It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in.

Recommendations to others considering the product

I haven't seen any updates to the look or any improvements for making it more user friendly.

What business problems are you solving with the product? What benefits have you realized?

Trying to make our data and tracking of what customers are paying for simpler, but we haven't really gotten that out of it quite yet. Hopeful we will once it is fully implemented.

Kate from G2 Crowd

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