Zuora

(55)
3.5 out of 5 stars

Zuora is a subscription billing, commerce, & finance platform that enables your subscription business to succeed.

Work for Zuora?
Paysimple  subscription management  2x

Learning about Zuora?

We can help you find the solution that fits you best.

Zuora Reviews

Ask Zuora a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 58 Zuora reviews
LinkedIn Connections
Zuora review by <span>Katie P.</span>
Katie P.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Zuora implementation went smoothly, functionality meets our needs

What do you like best?

I was extremely impressed with the Zuora team who lead our implementation. They were experienced, knowledgable, patient and kind. Excellent follow-through. It's been over 3 months since we've been live with Zuora for our billing. It's definitely a step up from our prior home-grown solution which involved integrating Stripe & other tools. With Zuora, we have greater visibility into the status of our billing, and greater functionality to price our products and services, employ discounting, and bill our customers. The API is powerful. The permissioning works well, and there are plenty of custom fields.

What do you dislike?

Zuora has a very robust database / data model and functionality to meet our needs. However, the user interface leaves a little to be desired. The API is powerful and useful, however, I find myself wishing for more powerful in-app editing capabilities - such as the ability to bulk edit accounts. We wish the integration with the Stripe gateway had more functionality such as auto card updater and ability to void credit card transactions. Not sure if this is a Stripe API limitation or not.

Recommendations to others considering the product

Ensure you have allocated an internal resource (and plenty of time) to the implementation, especially if you are migrating customer data.

What business problems are you solving with the product? What benefits have you realized?

Since implementing Zuora, our business now visibility into our outstanding balance (in collections). We now have a clear source of truth for our Product Offering (Product Catalog). We've gained more trust in our account and billing data, and we no longer need to rely on our senior engineers to report on billing-related metrics for our business. A big win!

Sign in to G2 Crowd to see what your connections have to say about Zuora
Headshots
Zuora review by <span>Felix G.</span>
Felix G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Zuora

What do you like best?

Pretty straight forward application and user interface. Works well with basic setups. For basic subscriptions the system works well.

What do you dislike?

No flexibility for custom schedules. Cannot handle multiple currencies for a single client. Have to create too many work-arounds to get billing completed. Out of the box compadibility with other products is only one way. Need to attach other products to ensure proper functionality. Lack of system controls and history for changes and updates.

Recommendations to others considering the product

Make sure to test all scenarios that will be utilized with this Product. Also test instance where you would need to investigate a certain invoice or payment across systems, ie. SalesForce to Zuora or Zuora to the ERP, especially if there is a change from the original quote.

What business problems are you solving with the product? What benefits have you realized?

Subscription billing. Simple process and for the most part it does work well with basic subscriptions. It works with majority of our subscriptions however it causes too many issues with the remainig part of our business.

What Subscription Management solution do you use?

Thanks for letting us know!
Zuora review by <span>Tim C.</span>
Tim C.
Validated Reviewer
Organic
Reviewed On

Sophisticated billing platform to scale growing Saas businesses

What do you like best?

Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business.

What do you dislike?

The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace.

Recommendations to others considering the product

As mentioned above, Zuora is complex to set up. However, once you're up and running, you're able to accelerate your business and not waste engineering resource on billing (and instead use those resources on your business). If you have a really simple billing / business model, then Zuora isn't for you. However, if you have a somewhat complex business model, or if you want flexibility to grow and adapt with you business, Zuora is a fantastic fit.

What business problems are you solving with the product? What benefits have you realized?

We launched self-serve usage based pricing for our software offering. Additionally, we have an Enterprise Sales team that sells "unlimited" access to our products. Zuora allows us to customize their system to support both pricing models simultaneously.

Zuora review by <span>Jared M.</span>
Jared M.
Validated Reviewer
Verified Current User
Referral to G2 Crowd from another user
Reviewed On

Rough Start with Zuora

What do you like best?

One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software.

What do you dislike?

It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in.

Recommendations to others considering the product

I haven't seen any updates to the look or any improvements for making it more user friendly.

What business problems are you solving with the product? What benefits have you realized?

Trying to make our data and tracking of what customers are paying for simpler, but we haven't really gotten that out of it quite yet. Hopeful we will once it is fully implemented.

Zuora review by <span>Krysteen H.</span>
Krysteen H.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Easy integration

What do you like best?

integration into salesforce was easy once we got the rules and limitations down.

setting roles and what each user role is allowed to perform certain tasks is helpful where many eyes can view the billing data.

confidential, no full credit card number is displayed.

What do you dislike?

whiel their reporting has come a long way in the last 5 years, the interface in which to create reports is not very pleasing and you need to hunt for things. the 'example' display is not accurate at all, and for some reason mine is set to spanish instead of english.

Recommendations to others considering the product

for a first step into a billing system integrated with crm this is a valuable tool.

i recommend paying the extra money had having Zuora do the integration for you.

What business problems are you solving with the product? What benefits have you realized?

adding zuora to our business has allowed us to have a customer facing store where they can shop for services for their subscriptions. using api calls into salesforce, zuora has allowed us to give our customers a more personalized shop experience with easy billing.

Zuora review by <span>Chris J.</span>
Chris J.
Validated Reviewer
Organic
Reviewed On

Sounded Perfect, till it Wasn't.

What do you like best?

SalesForce Integration, Billing Tools, Reports

What do you dislike?

The lack of support from Zuora in general. Poor job at follow through and after launch bugs.

Recommendations to others considering the product

Zuora is all sales and no follow through. They can sell the hell out of this product, but the programming process is a nightmare. Be prepared to get billed tons of hours for incomplete work. As soon as they are done with the billing hours, poof, they are gone! Some insight for anyone who needs a subscription based fulfillment needs....Hire smart people to customize Salesforce and use Salesforce as your main source and data center. Avoid these types of companies because it will just be one headache after another.

What business problems are you solving with the product? What benefits have you realized?

Hire in-house staff with Salesforece and business knowledge. At that point, create salesforce as your source for all data, including billing, fulfillment, renewals, ect

Kate avatar
Kate from G2 Crowd

Learning about Zuora?

I can help.
* We monitor all Zuora reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.