Does Basecamp have good support?
Basecamp offers excellent service and user support
Review insights are derived from user reviews. Read this full review below for more details or read other user reviews of Basecamp to get a bigger picture.
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"Good product, terrible pricing"
What do you like best?
Basecamp offers excellent service and user support; they release a regular stream of updates and the user interface is intuitive enough that even my most technology apprehensive clients have an easy enough time using it.
What do you dislike?
Instead of maintaining a single development trunk, Basecamp has a problem with releasing major updates as entirely new, yet mutually exclusive, platforms. As a result, migrating projects is a nightmare and with every new major release comes an entirely new pricing structure. Those new pricing structures always favor large users; meaning, if you need less than a few dozen projects, you end up getting stuck with a 30 percent or more price hike. At this point Basecamp 3's entry level price point is unrealistic.
Recommendations to others considering the product
If you are a large company or provider, Basecamp will be fine. For everyone else, you're out of luck.
What business problems are you solving with the product? What benefits have you realized?
Basecamp is good for coordinating client/provider communication and the integration with email client response functionality makes clients more apt to use it.
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