The mobile app! My business is all mobile so I do not bring my laptop with me everywhere I go. So any tool that I look into that has a well-developed phone app usually wins me over. Freshdesk has an awesome app that is incredibly easy to navigate around and also is very similar to the desktop version. This allows for ease when handling several issues at once.
Fabulous app, Wonderful customer service, and incredible experience with Freshdesk so far!
So far I can't say that I dislike something.
Be patient and know that it can take a day or two to get this completely set-up.Don't hesitate asking questions. Their support rocks!
Keeping up with our support email address. I need this service but do not use it enough to pay for it. It is awesome to have access to this tool even though we are still less than 5 staff (1 of those helps with this task in particular). Now I won't miss out on helping a client. This builds a positive reputation that has been an area where we have struggled in the past. Looking forward to adding more features as we grow.