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Pipedrive review by <span>Jacque D.</span>
Jacque D.
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"Awesome CRM"

What do you like best?

For organisations seeking to manage their sales process and activities as a way to improve top line results a CRM is an indispensable tool. . I have used Microsoft Dynamics, SAP and Salesforce.com previously however when it comes to ease of use, functionality and customize-ability Pipedrive cannot be beaten. Factor cost into the equation and you have a CRM that delivers a fantastic Return on Investment. I have now implemented 3 instances of Pipedrive at various organisations and would highly recommend Pipedrive to small to medium sized organisations (we have 140 people in our current organisation).

with CRM systems user adoption is critical.. My sales team love the mobile apps - it is really the first time our sales engineers have adapted to quickly to a new tool.

What do you dislike?

No tool is ever perfect. The only improvement I would really like to see in Pipedrive is outlook integration.

Recommendations to others considering the product

The cost of entry is low so start with a trial for a small group of people. You will need to configure the system to align with your work processes and preferences but this will only take a couple of days if you spend an hour or two a day.

What business problems are you solving with the product? What benefits have you realized?

Proactively managing sales activities and our opportunity pipeline to improve order intake.

Reduce reliance on spreadsheets and other manual reporting tools that are time consuming and error prone.

Moving from managing the sales process rather than just managing the outcome (order income) improves top line results in difficult and competitive markets. Our ability to better manage our sales for have resulted in productivity and revenue improvement over the past 12 months. In addition sales organisations need to own their customer data and relationships. Something that is not possible with disparate pieces of information floating around on various laptops, phones and notebooks.