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Review insights are derived from user reviews. Read this full review below for more details or read other user reviews of Pipedrive to get a bigger picture.

Pipedrive review by User in Design
User in Design
Validated Reviewer
Review Source

"Easy to use, yet needs added features "

What do you like best?

The thing I like best about Pipedrive is there customer service. When I did not understand how to import contacts initially or integrate it with QuickBooks, they were able to help quickly and efficiently.

What do you dislike?

What I do not like is that there was no way to separate a contact from a company easily. We have some clients who own multiple companies, and being able to differentiate those companies with the hierarchy was a little bit of a struggle at first. It seemed more simplistic than Salesforce, which works well for some companies but we needed a few extra features.

Recommendations to others considering the product

I would recommend to consider Pipedrive if you are a growing small business and looking for a robust solution that tracks leads, sales, and provides reports on what is closing.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem that we were able to solve is saving a TON of money. The prior investment we had with Salesforce was thousands per year and this investment was only $12/month per employee which worked way better for a small business.

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