G2 Crowd scores products and vendors based on ratings and reviews gathered from our user community, as well as data aggregated from online sources and social networks. We apply a unique, patent-pending algorithm to this data to calculate the customer satisfaction and market presence scores in real time.
The Satisfaction rating is affected by the following:
Note: The customer satisfaction score is normalized for each Grid, meaning the scores are relative and products appearing on both the right and left of the center line.
The Market Presence is affected by the following:
Note: The factors above are calculated for both the software providers company and the individual product (if the company has more than one product). The Grid algorithm prioritizes the market presence of the product over the market presence of the company as a whole.