Customer Experience Management, Multichannel Customer Service, Knowledge Management, Email Management, Chat and Co-browse
Verint solutions capture, distill, and analyze complex and underused information sources (such as voice, video, and unstructured text) to help organizations make timely and effective decisions.
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies .
Our business process platform is the most comprehensive software toolkit, business processes and application content available.
Kana Enterprise Outbound Calling Campaigns provides an approach to sales campaign management that helps sales and marketing business users to create and execute outbound campaigns.