Top 10 Helpspot Alternatives & Competitors

Top 10 Alternatives to Helpspot Recently Reviewed By G2 Community

#1

Freshdesk
(3,122)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
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Reviewers say compared to Helpspot, Freshdesk is:
More usable
Better at support
More expensive
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#2

Zendesk Support Suite
(5,841)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
Try for free
Reviewers say compared to Helpspot, Zendesk Support Suite is:
More expensive
More usable
Better at meeting requirements
See all Zendesk Support Suite reviews
#3

TeamSupport
(866)4.4 out of 5
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
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Reviewers say compared to Helpspot, TeamSupport is:
Better at support
More usable
More expensive
See all TeamSupport reviews
#4

Help Scout
(403)4.4 out of 5
A help desk for teams that insist on a delightful customer experience
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
Reviewers say compared to Helpspot, Help Scout is:
More usable
Better at support
Better at meeting requirements
See all Help Scout reviews
#5

Front
(2,079)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
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Reviewers say compared to Helpspot, Front is:
More expensive
More usable
Better at support
See all Front reviews
#6

Zoho Desk
(5,501)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
Try for free
Reviewers say compared to Helpspot, Zoho Desk is:
More expensive
Better at meeting requirements
More usable
See all Zoho Desk reviews
#7

Intercom
(2,970)4.5 out of 5
Our AI-first platform has three components: AI Agent first: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot first: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst first (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers: For customers: ● Deliver the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel. ● Use actionable insights that report on Fin’s performance and help you optimize your support content by identifying gaps. ● Deliver support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel. For agents: ● Dramatically increase your team productivity. Fin AI Agent can resolve over 50% of your customer questions instantly and accurately while Fin AI Copilot increases agent efficiency by 31%, so your team can focus on deeper relationships with customers. ● Collaborate efficiently with teammates in real time, with co-presence indicators, notes, and @mentions in our shared inbox. ● Resolve complex issues more efficiently with tickets designed to streamline collaboration between teams and keep customer conversations going. No switching tools, no lost context, no missed updates. For managers: ● Increase your CSAT. Intercom customers have an average CSAT of 92% ● Monitor, analyze and optimize your support operation with instant AI insights (coming soon), real-time performance data, customizable reports and actionable CSAT and customer feedback. ● Automate repetitive tasks for customers and agents with our no-code visual builder—including triggers, conditions, rules, and Fin AI Agent.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
Try for free
Reviewers say compared to Helpspot, Intercom is:
More expensive
More usable
Better at support
See all Intercom reviews
#8

HubSpot Service Hub
(2,241)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
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Reviewers say compared to Helpspot, HubSpot Service Hub is:
More expensive
Better at support
More usable
See all HubSpot Service Hub reviews
#9

Salesforce Service Cloud
(3,706)4.3 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Helpspot:
• Customer Self-Service
• Help Desk
Try for free
Reviewers say compared to Helpspot, Salesforce Service Cloud is:
More expensive
Better at meeting requirements
See all Salesforce Service Cloud reviews
#10

Jira Service Management
(765)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with Helpspot:
• Help Desk
Reviewers say compared to Helpspot, Jira Service Management is:
More expensive
Better at meeting requirements
See all Jira Service Management reviews